ZipRecruiter

Log In

1

Supervisor Customer Jobs in Alabama (NOW HIRING)

Wawa, Inc.

Customer Service Supervisor

Fairhope, AL · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

Wawa, Inc.

Customer Service Supervisor

Mobile, AL · On-site

$21 - $28.30/hr

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You'll work side-by-side with peer supervisors and store leaders to deliver ...

KOHLS

Full-Time Customer Service Supervisor

Hoover, AL · On-site

$17.25/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

Kohl's

Full-Time Customer Service Supervisor

Hoover, AL · On-site

$17.25/hr

... Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering ... Demonstrating and coaching a customer service mindset, including customer service philosophies ...

Kohl's

$18.10/hr

... Supervisor roles at Kohl's are responsible for: * Leading with integrity, honesty and fostering ... Demonstrating and coaching a customer service mindset, including customer service philosophies ...

C&W Services

Project Coordinator

Huntsville, AL · On-site

$26 - $27/hr

Typically develops personal work assignments from supervisor, customer and Company generated data, and customer and Company interactions. Utilizes this input to prioritize personal work assignments ...

Surge Staffing

Onsite Supervisor

Opelika, AL

$43K - $44K/yr

Surge Staffing is committed to connecting great employees with great customers. It is our range of ... The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or ...

Surge Staffing

Onsite Supervisor

Opelika, AL · On-site

$43K - $44K/yr

Surge Staffing is committed to connecting great employees with great customers. It is our range of ... The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or ...

UAB NOVA RENT

ADMINISTRATIVE SUPERVISOR

Birmingham, AL · On-site

$45K - $73K/yr

Supervises employees and operations in a designed area. * Responsible for employee training ... This includes ensuring that employees are providing good customer service to both internal and ...

next page

Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Alabama

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Alabama?

For Supervisor Customer jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Alabama look for?

The top searched job categories for Supervisor Customer jobs in Alabama are:

What cities in Alabama are hiring for Supervisor Customer jobs?

Cities in Alabama with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Alabama as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Supervisory Customer Experience Associate

The Exchange

Redstone Arsenal, AL

$14.75 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 23 hours ago

Posted today

Job description

As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.  You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange?
  • Promote a positive team and customer centric culture
  • Lead a culture of accountability through clear expectations
  • Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
  • Ensure customers have an extraordinary experience while shopping
  • Greet every customer with eye contact and smile in your authentic way
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
  • Previous experience in Apparel/Accessories/Prestige Brands preferred
  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to take initiative
  • Able to share brand knowledge
  • Able to lead teams to meet organizational objectives
Additional Qualifications/Requirements:
  • Excellent attention to detail
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Excellent communication skills
  • Basic computer skills
  • Previous retail supervisory experience preferred

Apply