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Toll Customer Service Jobs (NOW HIRING)

Toll Holdings Limited

Director of Sales

Wood Dale, IL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Identifies the competitive service strengths and weaknesses of the company and makes ... Enters new customer data and other sales data for clients into Toll CRM and maintains this ...

MCI Careers

Bilingual Toll Booth Service Agent

Tampa, FL

$17 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Process payments using toll operations back-office systems. * Handle in-person customer ...

Toll Brothers

Customer Care Consultant

Fort Washington, PA · On-site

$19 - $23.50/hr

  • Medical

  • Dental

  • Retirement

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in ... The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ...

MCI Careers

Bilingual Toll Booth Service Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... We're seeking a Bilingual Toll Booth Service Agent to support both inbound calls and walk-up ...

MCI Careers

Bilingual Toll Booth Service Agent

Tampa, FL · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Process payments using toll operations back-office systems. * Handle in-person customer ...

Toll Brothers

Customer Care Consultant

Danbury, CT · On-site

$28 - $37.14/hr

  • Medical

  • Dental

  • Retirement

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in ... The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ...

Toll Brothers

Customer Care Representative

Reston, VA · On-site

$28.01 - $37.14/hr

  • Medical

  • Dental

  • Retirement

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Reston, Virginia. What is the opportunity? This ...

Toll Brothers

Customer Care Consultant

Reston, VA · On-site

$28 - $37.14/hr

  • Medical

  • Dental

  • Retirement

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in ... The Customer Care Consultant provides "Tier Two", second-level support for homeowner service ...

Toll Brothers

Customer Care Representative

Greenville, SC · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Retirement

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charleston, South Carolina. What is the ...

Toll Brothers

Customer Care Representative

Morrisville, PA · On-site

$16 - $21.75/hr

  • Medical

  • Dental

  • Retirement

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Philadelphia, Pennsylvania. What is the ...

MCI Careers

Bilingual Customer Service Representative (Toll)

Tampa, FL · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail ...

Toll Brothers

Customer Care Representative

Bridgewater, NJ · On-site

$26.61 - $35.28/hr

  • Medical

  • Dental

  • Retirement

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Bridgewater, New Jersey. What is the opportunity?

Toll Brothers

Customer Care Representative

Fayetteville, AR · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Retirement

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charleston, South Carolina. What is the ...

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Toll Customer Service information

See salary details

$24.5K

$58K

$101K

How much do toll customer service jobs pay per year?

As of Aug 18, 2026, the average yearly pay for toll customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a toll customer service representative?

Toll Customer Service representatives are professionals who assist customers with issues related to toll road accounts, payments, and violations. They handle inquiries by phone, email, or in person, helping users resolve billing questions, update account information, and understand toll policies. Their role is essential for ensuring a smooth experience for drivers using toll roads and bridges. They also provide support for lost or stolen transponders and guide customers through dispute resolution processes.

What skills and qualifications are needed to thrive as a toll customer service representative?

To thrive as a Toll Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, toll collection software, and payment processing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for handling inquiries and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and smooth toll operations.

What are common challenges faced by toll customer service representatives, and how are they typically addressed?

Toll Customer Service representatives often encounter challenges such as handling high call volumes during peak travel times, addressing billing disputes, and assisting customers with account issues or technical problems related to electronic tolling systems. To manage these challenges, representatives receive thorough training on toll policies, customer relationship management tools, and conflict resolution techniques. Support from supervisors and clear escalation procedures also help ensure complex issues are resolved efficiently, allowing representatives to provide accurate and timely assistance while maintaining a positive customer experience.

What is the difference between Toll Customer Service vs Toll Collection Agent?

AspectToll Customer ServiceToll Collection Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; sometimes specialized training
Work EnvironmentCall centers, customer support offices, on-site at toll plazasOn-site at toll booths, on the road, or in collection centers
Employer & Industry UsageTransportation agencies, toll operators, customer service providersTransportation agencies, toll collection companies, government agencies

While both roles involve interacting with toll system users, Toll Customer Service primarily focuses on assisting customers with inquiries, account management, and resolving issues remotely. Toll Collection Agents are responsible for physically collecting tolls, managing cash or electronic payments at toll booths. Both roles require good communication skills, but Toll Customer Service emphasizes remote support, whereas Toll Collection Agents work directly at toll points.

More about Toll Customer Service jobs

What cities are hiring for Toll Customer Service jobs?

Cities with the most Toll Customer Service job openings:

What states have the most Toll Customer Service jobs?

States with the most job openings for Toll Customer Service jobs include:

What job categories do people searching Toll Customer Service jobs look for?

The top searched job categories for Toll Customer Service jobs are:

Toll Customer Service jobs near you
Infographic showing various Toll Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Business Development Manager (Forwarding)

Toll Holdings Limited

Long Beach, CA • On-site

$92K - $123K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 28 days ago

Job description

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com
JOB SUMMARY
The Business Development Manager is responsible for the growth of freight forwarding account sales for his/her territory. This individual will be responsible for achieving sales quotas and goals that will be outlined by management.
LOCATION: Flexible, preference for New York, Chicago, Atlanta, Georgia and Texas.
PRIMARY DUTIES & RESPONSIBILITIES
  • Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.
  • Identifies market trends and competitive rate actions and communicates those trends to the product and management teams
  • Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.
  • Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements)
  • Assists and facilitates in the preparation of RFQ's and bids
  • Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives
  • Provides weekly and monthly performance metrics to the sales administrator
  • Understands pricing and cost components associated with proposed solutions
  • Performs for other duties including: sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate
  • Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy
  • Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales
  • Manages time and sales territory to be able to reach the desired amount of sales calls (10) on a weekly basis ensuring maximum Toll exposure to the market
  • Ensures effective and timely responses to all sales leads/key correspondence within identified timelines
  • Manages expenses and other company assets in accordance with corporate guidelines
  • Complies with the Toll Global Forwarding Business Improvement Programme Quality, Risk and Human Resource Reference Manuals and the Toll Workplace Standards and Code of Conduct and the GF Employee Handbook
  • Performs other duties as assigned by management
  • Travel required (50% by car and 5% by air)

JOB REQUIREMENTS
Essential Minimum Qualifications
  • Bachelor's Degree in Business or related field
  • Minimum of two to five (2-5) years' experience in Sales/Business Development
  • Valid driver's license required

Preferred Qualifications
  • Bachelor's Degree in Business or related field
  • Minimum of two to five (2-5) years' experience in Sales/Business Development
  • Experience with Global Forwarding operations and market intelligence
  • Energetic, with a positive attitude
  • Self-confident and willing to take responsibility
  • Strong communication skills

SKILLS ESSENTIAL TO THE JOB
Technical
  • Windows Operating System
  • MS Office Applications (Outlook, Word, Excel, and Access)
  • Working knowledge of Air & Ocean Freight operations, including the following:
    • Basic IATA Knowledge
    • FAA & TSA Regulations
    • Export Regulations / AES
    • Knowledge of FMC Compliance Requirements
  • Understanding of US Customs / Import Requirements
  • Value based solution selling incorporating Ocean/Air freight / Customs Brokerage / Warehousing & Distribution services highly preferred
  • Proven track record of consistently exceeding objectives and quotas
  • Knowledge of transportation and logistics industry required

Business
  • Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
  • Proven ability to handle confidential information with discretion
  • Ability to multi-task and work independently
  • Time management skills

Human Relations
  • Self-motivated, with an ability to self-manage
  • Strong interpersonal/communication skills

Pay Transparency:
In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below:
Expected base pay range (NY, CA, IL): $92,000 - $123,000 annually, plus commission
These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors."
  • Remote Work Considerations: If the position allows remote work, the salary range applicable to the employee's home location will apply.
  • Internal Transfers/Promotions: For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.
  • Benefits and Other Compensation: Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.

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