Toll Customer Service Jobs (NOW HIRING)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Job Summary

Focus on identifying, developing, and converting high-value project logistics opportunities — from heavy lift, OOG (Out of Gauge), and breakbulk cargoes to full turnkey logistics solutions in industries such as energy, construction, mining, oil & gas, and infrastructure.

This is a key sales role for an entrepreneurial-minded professional who is fluent in the language of project forwarding and thrives in a fast-paced, global environment.

Location: Dallas, TX or Houston, TX

Primary Duties & Responsibilities
 

• Identify and pursue new business opportunities within the U.S. project logistics market.

• Develop and execute a strategic business development plan focused on identifying and securing project logistics opportunities across key industries.

• Engage directly with clients, EPC contractors, and industrial stakeholders to understand technical requirements and provide tailored, multimodal transport solutions.

• Craft tailored, end-to-end logistics solutions for complex projects involving multimodal transportation.

• Collaborate with operations, pricing, engineering, and compliance teams to design and deliver end-to-end project forwarding solutions, including chartering, heavy-lift transport, site logistics, and customs compliance.

• Maintain an active understanding of industry trends, competitor activity, and market demands to drive proactive sales strategies.

• Identify and respond to RFPs and tenders, leading bid preparation and commercial submissions.

• Represent Toll at industry events, conferences, and client meetings to promote our project capabilities and value proposition.

• Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.

• Identifies market trends and competitive rate actions and communicates those trends to the product and management teams

• Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.

• Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements)

• Assists and facilitates in the preparation of RFQ’s and bids

• Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives

• Provides weekly and monthly performance metrics to the sales administrator

• Understands pricing and cost components associated with proposed solutions

• Performs for other duties including: sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate

• Enters new customer data and other sales data for clients into Toll CRM and maintains this information per company policy

• Meets specific volume and revenue requirements for each product in the Toll portfolio as designated by the SVP, Sales

• Manages time and sales territory to be able to reach the desired amount of sales calls (10) on a weekly basis ensuring maximum Toll exposure to the market

• Ensures effective and timely responses to all sales leads/key correspondence within identified timelines

• Manages expenses and other company assets in accordance with corporate guidelines

• Complies with the Toll Global Forwarding Business Improvement Programme Quality, Risk and Human Resource Reference Manuals and the Toll Workplace Standards and Code of Conduct and the GF Employee Handbook

• Performs other duties as assigned by management

• Travel required (50% by car and 5% by air)

PHYSICAL DEMANDS
 

• This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time.

• Must be able to travel.

• Ability to occasionally lift up to 10 lbs. required.

• Ability to talk and hear required.

• Ability to perform repetitive motions required.

• Ability to occasionally move inside the office

• Must be able to remain in a stationary position for up to 8 hours per day.

• Ability to move or position self in order to reach, lift, climb, balance, stoop and crouch required.

• Ability to read PC screens; detect color coding, read fine print, and/or normal type size print required.

Job Requirements

Essential Minimum Qualifications
 

• Bachelor’s Degree in Business or related field

• Minimum of two to five (2-5) years’ experience in Sales/Business Development

• Valid driver’s license required

Preferred Qualifications
 

• Bachelor’s Degree in Business or related field

• Minimum of two to five (2-5) years’ experience in Sales/Business Development

• Experience with Global Forwarding operations and market intelligence

• Energetic, with a positive attitude

• Self-confident and willing to take responsibility

• Strong communication skills

Skills Essential To The Job
 

• Proven track record in business development within the project logistics, freight forwarding, or heavy transport sectors.

• Ability to interpret and respond to technical customer requirements (e.g. RFQs, tender specs, scope documents).

• Strong commercial acumen, with the ability to identify opportunities and translate them into long-term partnerships.

• Excellent communication, negotiation, and relationship-building skills.

• Understanding of Incoterms, chartering, special equipment (flat racks, MAFI, SPMT, etc.), and multimodal planning.

• A hands-on, results-oriented mindset with the agility to adapt and thrive in complex, evolving environments.

• Strong understanding of project cargo requirements, including OOG (out-of-gauge), heavy-lift, breakbulk, and multimodal transport strategies.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.