This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Quick apply
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Field Service Technician
Gurnee, IL · On-site
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Field Service Technician
Gurnee, IL · On-site
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Quick apply
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Quick apply
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Field Service Technician
Kenosha, WI · On-site
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Field Service Technician
Kenosha, WI · On-site
This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to ...
Senior Tooling Engineer
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Quick apply
Senior Tooling Engineer
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Senior Tooling Engineer
Milwaukee, WI · On-site
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Senior Tooling Engineer
Milwaukee, WI · On-site
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Senior Tooling Engineer
Milwaukee, WI · On-site
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Senior Tooling Engineer
Milwaukee, WI · On-site
$102K - $141K/yr
Partner with NPI Engineering during new product introductions to define and deliver the tooling required to bring new processes online. * Support Manufacturing Engineering with fixture refurbishment ...
Social Networking Tutor
Milwaukee, WI · Remote
$18 - $40/hr
... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...
Social Networking Tutor
Milwaukee, WI · Remote
$18 - $40/hr
... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...
Online Cruise Booking Agent
Milwaukee, WI · On-site
... support for every traveler. Position Overview: We are seeking motivated and detail-oriented ... Online Cruise Booking Agents. In this role, you will assist clients with selecting cruise ...
Online Cruise Booking Agent
Milwaukee, WI · On-site
... support for every traveler. Position Overview: We are seeking motivated and detail-oriented ... Online Cruise Booking Agents. In this role, you will assist clients with selecting cruise ...
Online Instruction Adjunct Opportunities Job Category: Academic Staff Employment Type: Terminal ... In addition, this institution does not participate in E-Verify and cannot support employment ...
Online Instruction Adjunct Opportunities Job Category: Academic Staff Employment Type: Terminal ... In addition, this institution does not participate in E-Verify and cannot support employment ...
Online Grocery Pick-Up Clerk
$15 - $17.75/hr
Select and gather products for customers' on-line orders in the most efficient manner with ... Provide support and assistance through direct interaction with minors, individuals with special ...
Online Grocery Pick-Up Clerk
$15 - $17.75/hr
Select and gather products for customers' on-line orders in the most efficient manner with ... Provide support and assistance through direct interaction with minors, individuals with special ...
Wordpress Tutor
Milwaukee, WI · Remote
$18 - $40/hr
... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...
Wordpress Tutor
Milwaukee, WI · Remote
$18 - $40/hr
... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...
Online Grocery Pick-Up Clerk
West Allis, WI · On-site
$14.75 - $17.50/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Grocery Pick-Up Clerk
West Allis, WI · On-site
$14.75 - $17.50/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Grocery Pick-Up Clerk
Mount Pleasant, WI · On-site
$14 - $16.75/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Grocery Pick-Up Clerk
Mount Pleasant, WI · On-site
$14 - $16.75/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Grocery Pick-Up Clerk
Brookfield, WI · On-site
$14.25 - $16.75/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Grocery Pick-Up Clerk
Brookfield, WI · On-site
$14.25 - $16.75/hr
Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...
Online Support information
See Racine, WI salary details
$11.04 - $12.27
1% of jobs
$12.27 - $13.50
4% of jobs
$14.47 is the 25th percentile. Wages below this are outliers.
$13.50 - $14.73
25% of jobs
$14.73 - $15.96
14% of jobs
The median wage is $16.44 / hr.
$15.96 - $17.19
14% of jobs
$17.19 - $18.42
10% of jobs
$19.04 is the 75th percentile. Wages above this are outliers.
$18.42 - $19.65
13% of jobs
$19.65 - $20.88
4% of jobs
$20.88 - $22.11
8% of jobs
$22.11 - $23.34
3% of jobs
$23.34 - $24.57
3% of jobs
$11
$17
$24
How much do online support jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for online support in Racine, WI is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.18 per hour, depending on experience, location, and employer.
What is the difference between Online Support vs Customer Service Representative?
| Aspect | Online Support | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical knowledge, basic certifications, or training in specific software or platforms | Often requires communication skills, customer service training, and sometimes a high school diploma or equivalent |
| Work Environment | Primarily remote, working through online chat, email, or ticket systems | Can be remote or in-office, interacting with customers via phone, email, or in person |
| Industry Usage | Common in tech, e-commerce, and software companies | Widely used across retail, telecom, and service industries |
Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.
What are some common challenges faced by online support specialists, and how can they be managed effectively?
Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.
What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?
To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.
What are online support jobs?
Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.
What are online support jobs?
Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Racine, WI? The most popular types of Support jobs in Racine, WI are:
What job categories do people searching Online Support jobs in Racine, WI look for? The top searched job categories for Online Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Support jobs? Cities near Racine, WI with the most Online Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 5 days ago
Job description
Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in
Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers
worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of
what is possible.
Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all
employees to develop new skills and grow their careers.
Interested? Apply now and find out how you can be a contributing factor in our customers' success!
Summary/Objective
The Field Service Technician I is a customer-facing technical professional responsible for installing,
troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at
customer sites across North America, with occasional international travel. This role also provides remote
telephone and online support. This role requires professionalism, strong technical aptitude, ability to
work independently under guidance, and a commitment to delivering excellent customer service.
What you would do:
• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at
customer locations with minimal supervision
• Provide timely, accurate telephone and remote technical support
• Prepare and complete all service reports, warranty documentation, expense reports, and related
administrative tasks accurately and in a timely manner
• Accurately document service activity and machine data in Salesforce CRM
• Follow up on open service issues to ensure full resolution and proper documentation
• Escalate complex technical issues quickly and effectively to internal support resources
• Inspect returned parts, evaluate warranty claims, and process associated documentation
• Learn and become proficient in Zünd software and digital cutting system operations
• Train customers on proper use of equipment and software, both on-site and remotely
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend
travel
What we require from you:
• Technical school education and/or one year of field service experience in a related industry is
preferred but not required
• Strong mechanical, electrical, and pneumatic troubleshooting abilities
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new
skills on the job.
• Self-motivated, reliable, honest, and capable of working independently under guidance
• Good organizational skills and attention to detail
• Willingness and ability to work flexible hours, including overnight travel up to 80%
• Strong written and verbal communication skills
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
• Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment.
Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program
that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term
Disability Insurance and a Retirement Plan (401K).
Zund America, Inc. is an EEO employer.
About Zund America
Sourced by ZipRecruiter
Industry
Machinery manufacturing
Company size
51 - 200 Employees
Headquarters location
Oak Creek, WI, US
Year founded
2004