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Online Chat Support Jobs in Racine, WI (NOW HIRING)

Classic Toyota

Service Coordinator

Waukegan, IL · On-site

$18.75 - $23.75/hr

Job Summary We are seeking a friendly, professional, and organized Service Coordinator to support ... Comfortable communicating with customers by phone, text, email, and online chat. * Proficient with ...

Milwaukee Brewers

Intern - Ticket Operations

Milwaukee, WI · On-site

$15 - $19.75/hr

The Ticket Operations Intern will provide support for the Ticket Operations department by assisting ... email, online chat and at ticket windows. * Help with office clerical duties, i.e. data entry ...

Milwaukee Brewers

Intern Ticket Operations

Milwaukee, WI · On-site

$15 - $19.75/hr

The Ticket Operations Intern will provide support for the Ticket Operations department by assisting ... email, online chat and at ticket windows. * Help with office clerical duties, i.e. data entry ...

A3 Solutions

Customer Service/Sales

Milwaukee, WI · On-site

... online chat, and other communication channels. Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services. Support the Sales team with preparing ...

A3 Solutions

Customer Service/Sales

Milwaukee, WI · On-site

... online chat, and other communication channels. Provide knowledgeable and professional assistance regarding products, orders, pricing, availability, and services. Support the Sales team with preparing ...

Best Buy

Retail Sales Specialist - Cameras

Brookfield, WI · On-site

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Brookfield, WI · On-site

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Greenfield, WI · On-site

$32K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Milwaukee, WI

$34K - $39K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Greenfield, WI · On-site

$32K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Brookfield, WI

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Racine, WI

Online Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Racine, WI?

The most popular types of Chat Support jobs in Racine, WI are:

What are popular job titles related to Online Chat Support jobs in Racine, WI?

For Online Chat Support jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Racine, WI look for?

The top searched job categories for Online Chat Support jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Chat Support jobs?

Cities near Racine, WI with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.

Service Coordinator

Waukegan, IL • On-site

Classic Toyota
51 - 200 employees
Learn more about Classic Toyotaexternal

$18.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description:

Job Summary

We are seeking a friendly, professional, and organized Service Coordinator to support our Toyota and Kia service departments. The ideal candidate will provide outstanding customer service, proactively communicate with customers, coordinate service appointments, and support the service team with a variety of administrative duties. This position plays a vital role in maintaining customer relationships, increasing service retention, and creating a positive customer experience throughout the service process.

Job Responsibilities

  • Schedule      first service appointments for customers who have recently purchased a new      vehicle.
  • Contact      customers who are overdue for scheduled maintenance and assist with      scheduling their next service appointment.
  • Respond      to inbound customer communications (phone calls, emails, text, messages,      and live online chat) in a timely, professional, and courteous manner. 
  • Make      outbound customer calls, emails, and text messages to schedule      appointments and complete assigned follow-up activities.
  • Maintain      accurate customer records and document communications in dealership      management systems.
  • Assist      with data entry, filing, scanning, and other administrative tasks.
  • Support      the service advisors and service management team with customer      communications and clerical duties when needed.
Requirements:

Qualifications

  • High school diploma or GED required.
  • Previous automotive dealership, administrative, customer service, call center, or hospitality experience preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional appearance and positive attitude.
  • Comfortable communicating with customers by phone, text, email, and online chat.
  • Proficient with basic computer applications.
  • Ability to learn dealership management software, communication platforms, and phone systems.

Compensation & Benefits

  • Competitive hourly pay and performance bonuses
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) with company match.
  • Employee discounts on vehicle purchases, service, and parts.
  • Paid training and opportunities for career advancement within the dealership.

Work Environment

This position is based in a professional dealership environment. It requires frequent interaction with customers, service advisors, parts personnel, management, and other dealership employees throughout the day.



Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.