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Online Chat Support Jobs in Racine, WI (NOW HIRING)

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Service clients that participate in online chat and field questions * Answer phone calls to assist customers calling in with inquiries * Support Sales team that includes putting together quotes ...

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Retail Sales Specialist - Cameras

Brookfield, WI · On-site

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Retail Sales Specialist - Cameras

Brookfield, WI · On-site

$32K - $37K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

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Online Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Racine, WI? The most popular types of Chat Support jobs in Racine, WI are:
What are popular job titles related to Online Chat Support jobs in Racine, WI? For Online Chat Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Racine, WI look for? The top searched job categories for Online Chat Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Chat Support jobs? Cities near Racine, WI with the most Online Chat Support job openings:
Infographic showing various Online Chat Support job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.

Client Service Coordinator (Direct Hire) - Onsite - JBB

A3 Staffing Solutions

Milwaukee, WI • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

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Job description

RESPONSIBILITIES

• Service clients that participate in online chat and field questions

• Answer phone calls to assist customers calling in with inquiries

• Support Sales team that includes putting together quotes/contracts, processing credit memos, and following up on any necessary items above

• Assist showroom customers on selecting linen choices for their event

• Recommend product offerings or services to clients by collecting event information and analyzing event design needs

• Take payment information and other pertinent information such as addresses and phone numbers

• Opens customer accounts by recording account information

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Ensure excellent service standards and maintain high customer satisfaction

REQUIREMENTS

• A history of providing exceptional customer service

• Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

• Excellent verbal and written communication abilities

• Requires attention to accurate detail and must be able to multitask

• Ability to analyze situations and make decisions in a timely manner

• Excellent documentation and recordkeeping abilities

• Ability to work autonomously as well as within a team environment

• Knowledge of Microsoft Office (Word, Outlook, TEAMS, etc.)

• Experience working in the Event or Hospitality industries a plus

• Ability to work occasional evening shifts and/or weekend shifts (rotation schedule)

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation