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Online Chat Support Jobs in Racine, WI (NOW HIRING)

Best Buy

Retail Sales Specialist - Cameras

Greenfield, WI · On-site

$15 - $17.88/hr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Milwaukee, WI

$34K - $39K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

Best Buy

Retail Sales Specialist - Cameras

Greenfield, WI · On-site

$32K - $38K/yr

Help customers in-store, over the phone and via online chat * Achieves team and individual goals ... Support for your physical and mental well-being Best Buy provides different types of leaves of ...

VISIT Milwaukee

Visitor Experience Manager

Milwaukee, WI · On-site

$14 - $16.25/hr

Maintain strong online visitor experience presence, ensure social media and online chat are active ... Event Staffing & Volunteer Support * Manage the volunteer program for Visit Milwaukee to include ...

ULINE

Customer Support Specialist

Racine, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Pleasant Prairie, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Kenosha, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Racine, WI

Online Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for online chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are online chat support agents?

Online chat support agents are professionals who assist customers through live chat platforms on websites or apps. They help answer questions, resolve issues, and provide information about products or services in real time. Unlike phone support, their communication is written, allowing them to handle multiple conversations simultaneously. Chat support agents play a crucial role in delivering quick and efficient customer service, often working remotely or in call centers.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an Online Chat Support specialist, and why are they important?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by Online Chat Support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Racine, WI? The most popular types of Chat Support jobs in Racine, WI are:
What are popular job titles related to Online Chat Support jobs in Racine, WI? For Online Chat Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Racine, WI look for? The top searched job categories for Online Chat Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Chat Support jobs? Cities near Racine, WI with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Racine, WI as of July 2026, with employment types broken down into 3% Locum Tenens, 56% Full Time, 7% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.

Customer Service Representative

Southport Mechanical, LLC

Caledonia, WI

$15 - $20.50/hr

Full-time

Re-posted 11 days ago

Job description

SOUTHPORT PLUMBING, HEATING, amp; COOLING
Customer Service Representative
DEPARTMENT
PHC
LOCATION
Caledonia, WI
WORK TYPE
On-Site
REPORTS TO
Call Center Manager
About the Role
At Southport, the Customer Service Representative is often the very first impression a homeowner has of our company — and frequently the last voice they hear after a job well done. This role exists to make every caller feel heard, helped, and confident they made the right call. You'll turn inbound calls, online leads, and chat inquiries into booked appointments, keep our technicians' schedules full, and follow up to make sure every customer's experience matches the Southport standard.
This is a relationship-first role. We're not just filling time slots — we're building trust with homeowners who are inviting us into their homes, often during stressful moments like a broken furnace or a leaking pipe. The right person treats every call as a chance to take care of someone, not just a transaction to close.
What You'll Do
  • Be the warm, knowledgeable voice customers hear when they call Southport — answering the main line and online chat with genuine care and urgency
  • Convert inbound calls and online leads into booked appointments, gathering detailed, accurate information to set our technicians up for first-call resolution
  • Keep the call board full by proactively filling schedule gaps and booking future maintenance visits
  • Learn our service, estimate, and scheduling conversations inside and out, so every call feels natural, not scripted
  • Call Southport Shield Members to schedule routine maintenance and keep their homes running smoothly year-round
  • Partner with dispatch to manage reschedules and delays, keeping customers informed every step of the way
  • Follow up after completed service calls to confirm the customer is happy and the job is done right
  • Own customer concerns from start to resolution — no passing the buck
  • Look for ways to add value even during quiet moments between calls
  • Take on other responsibilities as needed to support the team and our customers
What Makes You a Fit
  • A genuine people-person who enjoys helping others and stays calm and friendly even when a customer is frustrated
  • High school diploma or equivalent
  • 1–2 years of customer service experience preferred
  • Administrative or clerical experience preferred
  • ServiceTitan experience a plus, but not required — we'll train you
  • Basic knowledge of HVAC and plumbing helpful, but not required — we'll teach you the rest
  • Comfortable navigating multiple computer systems while staying personable on the phone
  • Self-motivated, detail-oriented, and organized, with strong written and verbal communication
  • Excited to learn, grow, and build a long-term career with a company that's investing in its future
  • A team player who thrives in a fast-paced, ever-changing environment
Why Southport
Southport Plumbing, Heating, amp; Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. That starts with how we treat people — our customers and our team. As a CSR, you're not just answering phones; you're the front line of our reputation, and a key reason homeowners across Greater Milwaukee, Madison, Appleton, and Wausau choose Southport again and again.
Southport Mechanical | Southport Plumbing, Heating amp; Cooling

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