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Online Chat Representative Jobs in Racine, WI (NOW HIRING)

Flexera

Sales Development Representative

Milwaukee, WI · Hybrid

$20K/mo

Base salary $45,000 + $20,000 commission As a Sales Development Representative (SDR) at Flexera ... online chat) * Prospect outbound to identify and create new opportunities for the sales team ...

Flexera

Sales Development Representative

Milwaukee, WI · On-site

$20K/mo

Base salary $45,000 + $20,000 commission As a Sales Development Representative (SDR) at Flexera ... online chat) * Prospect outbound to identify and create new opportunities for the sales team ...

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Medicare Customer Advisor Licensed Insurance Agent

Milwaukee, WI · On-site

$39K - $54K/yr

  • Medical

  • Dental

  • PTO

The selected candidates will communicate with customers by telephone and online chat, answer questions about Medicare coverage, and provide enrollment assistance while maintaining a professional ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Waukegan, IL · On-site

$32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI

$32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Racine, WI · On-site

$32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Gurnee, IL · On-site

$32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Pleasant Prairie, WI · On-site

$32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative - Overnights

Kenosha, WI · On-site

$29 - $34/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative - Overnights

Gurnee, IL · On-site

$34/hr

  • Medical

  • Retirement

  • PTO

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

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Online Chat Representative information

See Racine, WI salary details

$10

$19

$32

How much do online chat representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for online chat representative in Racine, WI is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.63 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Racine, WI?

The most popular types of Chat Representative jobs in Racine, WI are:

What are popular job titles related to Online Chat Representative jobs in Racine, WI?

For Online Chat Representative jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Racine, WI look for?

The top searched job categories for Online Chat Representative jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Chat Representative jobs?

Cities near Racine, WI with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 2% Contract, and 2% Nights. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,364 per year, or $19.9 per hour.

Customer Service Representative

Southport Mechanical, LLC

Caledonia, WI

$15 - $20.50/hr

Full-time

Re-posted yesterday

Job description

SOUTHPORT PLUMBING, HEATING, amp; COOLING
Customer Service Representative
DEPARTMENT
PHC
LOCATION
Caledonia, WI
WORK TYPE
On-Site
REPORTS TO
Call Center Manager
About the Role
At Southport, the Customer Service Representative is often the very first impression a homeowner has of our company — and frequently the last voice they hear after a job well done. This role exists to make every caller feel heard, helped, and confident they made the right call. You'll turn inbound calls, online leads, and chat inquiries into booked appointments, keep our technicians' schedules full, and follow up to make sure every customer's experience matches the Southport standard.
This is a relationship-first role. We're not just filling time slots — we're building trust with homeowners who are inviting us into their homes, often during stressful moments like a broken furnace or a leaking pipe. The right person treats every call as a chance to take care of someone, not just a transaction to close.
What You'll Do
  • Be the warm, knowledgeable voice customers hear when they call Southport — answering the main line and online chat with genuine care and urgency
  • Convert inbound calls and online leads into booked appointments, gathering detailed, accurate information to set our technicians up for first-call resolution
  • Keep the call board full by proactively filling schedule gaps and booking future maintenance visits
  • Learn our service, estimate, and scheduling conversations inside and out, so every call feels natural, not scripted
  • Call Southport Shield Members to schedule routine maintenance and keep their homes running smoothly year-round
  • Partner with dispatch to manage reschedules and delays, keeping customers informed every step of the way
  • Follow up after completed service calls to confirm the customer is happy and the job is done right
  • Own customer concerns from start to resolution — no passing the buck
  • Look for ways to add value even during quiet moments between calls
  • Take on other responsibilities as needed to support the team and our customers
What Makes You a Fit
  • A genuine people-person who enjoys helping others and stays calm and friendly even when a customer is frustrated
  • High school diploma or equivalent
  • 1–2 years of customer service experience preferred
  • Administrative or clerical experience preferred
  • ServiceTitan experience a plus, but not required — we'll train you
  • Basic knowledge of HVAC and plumbing helpful, but not required — we'll teach you the rest
  • Comfortable navigating multiple computer systems while staying personable on the phone
  • Self-motivated, detail-oriented, and organized, with strong written and verbal communication
  • Excited to learn, grow, and build a long-term career with a company that's investing in its future
  • A team player who thrives in a fast-paced, ever-changing environment
Why Southport
Southport Plumbing, Heating, amp; Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. That starts with how we treat people — our customers and our team. As a CSR, you're not just answering phones; you're the front line of our reputation, and a key reason homeowners across Greater Milwaukee, Madison, Appleton, and Wausau choose Southport again and again.
Southport Mechanical | Southport Plumbing, Heating amp; Cooling

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