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Online Chat Representative Jobs in Racine, WI (NOW HIRING)

Staples, Inc.

Inside Sales Representative

Burlington, WI · On-site

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Pride Global

Customer Service Representative

Hales Corners, WI · On-site

$19 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Respond to customer inquiries by phone, chat, and email with professionalism. * Deliver quality service to retain customers and support business growth. * Adapt quickly to changing priorities ...

Staples, Inc.

Customer Service Representative

Old Mill Creek, IL · On-site

$15.25 - $20.75/hr

  • Retirement

  • PTO

... and chat. • Develop and maintain strong knowledge of Quill's specialized product offerings ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

  • Retirement

  • PTO

... and chat. • Develop and maintain strong knowledge of Quill's specialized product offerings ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Inside Sales Representative

Burlington, WI · On-site

  • Retirement

  • PTO

... and chat. • Develop and maintain strong knowledge of Quill's specialized product offerings ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Customer Service Representative

Grayslake, IL · On-site

$15.50 - $21.25/hr

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. Develop and ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Inside Sales Representative

Waterford, WI · On-site

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Inside Sales Representative

Waukegan, IL · On-site

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Inside Sales Representative

Wadsworth, IL · On-site

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Inside Sales Representative

Salem, WI · On-site

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

Staples, Inc.

Customer Service Representative

Zion, IL · On-site

$15.50 - $21/hr

  • Retirement

  • PTO

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. Develop and ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

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Showing results 41-60

All JobsOnline Chat Representative JobsOnline Chat Representative Jobs in Racine, WI

Online Chat Representative information

See Racine, WI salary details

$10

$19

$32

How much do online chat representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online chat representative in Racine, WI is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.63 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Racine, WI?

The most popular types of Chat Representative jobs in Racine, WI are:

What are popular job titles related to Online Chat Representative jobs in Racine, WI?

For Online Chat Representative jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Racine, WI look for?

The top searched job categories for Online Chat Representative jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Chat Representative jobs?

Cities near Racine, WI with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 2% Contract, and 2% Nights. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,364 per year, or $19.9 per hour.

Customer Service Representative

Staples, Inc.

Pleasant Prairie, WI • On-site

$15.25 - $20.75/hr

Full-time

Retirement, PTO

Re-posted 6 hours ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 636 frontline employees who took The Breakroom Quiz

428th of 734 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill makes the job of ordering supplies easier and more rewarding. From everyday office essentials to technology, cleaning products, and more, we support businesses of all sizes with an exceptional customer experience. As an Inside Sales Furniture Specialist, you’ll partner closely with sales teams and internal business units to support both new and existing customers—helping them discover the right solutions while positioning Quill to win profitable deals. This is a great opportunity for someone who thrives in a sales-driven environment, enjoys consultative conversations, and wants to make a measurable impact on customer success.

What you’ll be doing

  • Drive a high conversion rate of opportunities within approved margin guidelines.
  • Meet or exceed net sales and margin goals.
  • Support high-value accounts by partnering with Account Managers and Key Account Managers (up to $5M accounts) to secure one-time and recurring projects.
  • Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat.
  • Develop and maintain strong knowledge of Quill’s specialized product offerings, pricing, and solutions.
  • Meet phone time and dial expectations to stay consistently engaged with customers.
  • Manage and maintain a healthy opportunity pipeline in the company CRM while adhering to Pipeline SOPs.
  • Collaborate with cross‑functional partners such as sales teams, merchants, and vendors.
  • Educate customers on relevant Quill.com features and benefits based on category needs.
  • Increase net sales and share of wallet through consolidation efforts and trusted advisor relationships.

What you bring to the table

  • A highly driven, competitive, results‑oriented mindset with strong communication and persuasion skills.
  • Ability to excel in an environment that requires adaptability and comfort with change.
  • Strong presentation skills.
  • Self-starter with a results-focused approach.
  • Excellent time management and organizational capabilities.
  • Curiosity and willingness to ask questions, viewing challenges as opportunities.
  • Persistence and resilience—the ability to handle rejection and keep going.
  • Customer‑first mindset.
  • Desire to positively influence team culture and support colleagues.
  • Ability to think dynamically and remain calm under pressure.
  • Commitment to continuous improvement and sharing best practices.

What’s needed – Basic Qualifications

  • At least 12 months of relevant experience in sales or customer service.
  • High School Diploma or GED.

What’s needed – Preferred Qualifications

  • Thorough knowledge of furniture category‑specific products and services and large volume quotes

We Offer

  • Inclusive culture with associate-led Business Resource Groups
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

#LI-JR1

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

Social media

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