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Online Chat Representative Jobs in Racine, WI (NOW HIRING)

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site

$17 - $23/hr

Manage multiple lead channels including hunt lines, loaded leads, web leads, and chat. * Develop ... Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs ...

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Online Chat Representative information

See Racine, WI salary details

$10

$19

$32

How much do online chat representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for online chat representative in Racine, WI is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.63 per hour, depending on experience, location, and employer.

What is an online chat representative?

Online Chat Representatives are customer service professionals who assist customers via live chat on websites, apps, or social media platforms. They answer questions, resolve issues, provide product or service information, and help with orders or technical support in real time. Their goal is to ensure a positive customer experience by offering quick and effective solutions through written communication.

What are the key skills and qualifications needed to thrive as an online chat representative?

To thrive as an Online Chat Representative, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are soft skills that help representatives stand out. These skills ensure efficient resolution of customer inquiries, high satisfaction levels, and effective support in a fast-paced digital environment.

What are some common challenges faced by online chat representatives, and how can they be effectively managed?

Online Chat Representatives often handle multiple conversations simultaneously, which can be challenging when trying to provide timely, accurate, and personalized responses. Managing high chat volumes, dealing with frustrated customers, and maintaining a positive tone are key hurdles. Effective multitasking, strong written communication skills, and familiarity with chat support platforms help representatives succeed. Many companies provide training and team support to help new hires develop these skills and manage stress in a fast-paced environment.

What are the most commonly searched types of Chat Representative jobs in Racine, WI?

The most popular types of Chat Representative jobs in Racine, WI are:

What are popular job titles related to Online Chat Representative jobs in Racine, WI?

For Online Chat Representative jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Chat Representative jobs in Racine, WI look for?

The top searched job categories for Online Chat Representative jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Chat Representative jobs?

Cities near Racine, WI with the most Online Chat Representative job openings:

Online Chat Representative jobs near you
Infographic showing various Online Chat Representative job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 2% Contract, and 2% Nights. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,364 per year, or $19.9 per hour.

Customer Service Representative - Overnights

Uline

Kenosha, WI • On-site

$29 - $34/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,987 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Representative - Overnights

Pay from $29 to $34 per hour with significant growth and earning potential!

Includes $4 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Overnight Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 4-day or 5-day on-site schedules available, includes weekends.

Why Customer Service at Uline?

  • Learn: In-depth training helps you sharpen communication and problem-solving skills.

  • Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

  • Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.

  • Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

  • Build business relationships with customers over phone, email and chat.

  • Understand customer needs and recommend Uline's best solutions.

  • Help customers navigate Uline's website and online ordering.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Excellent problem-solving, listening and communication skills.

  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNCSO)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks!  Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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