At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and analyzes accounts and customer situations that may require specialized resolution.
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and analyzes accounts and customer situations that may require specialized resolution.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
Milwaukee, WI · On-site
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
Milwaukee, WI · On-site
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Customer Service Representative
$15.75 - $21.50/hr
Receive cash, checks and credit card payments from customers and record the amount received on the ... Answer phones and direct consumer to the proper department and follow up in a timely manner.
Go-To-Market Strategy Manager - Credit Card
Milwaukee, WI · Hybrid
$133K - $156K/yr
Leads the gotomarket strategy for the Elan Financial Services Credit Card business, delivering customercentric, multichannel marketing programs that drive client engagement, customer growth, and new ...
Go-To-Market Strategy Manager - Credit Card
Milwaukee, WI · Hybrid
$133K - $156K/yr
Leads the gotomarket strategy for the Elan Financial Services Credit Card business, delivering customercentric, multichannel marketing programs that drive client engagement, customer growth, and new ...
Customer Service Team Member
Muskego, WI · On-site
$12.25 - $16/hr
The Customer Service Team Member will provide a friendly and efficient check-out experience. The ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
Customer Service Team Member
Muskego, WI · On-site
$12.25 - $16/hr
The Customer Service Team Member will provide a friendly and efficient check-out experience. The ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
New
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
New
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
New
The Customer Service Director ensures that all specialty markets are serviced with accuracy and efficiency by maximizing resources through shared utilization across all specialty markets. This ...
New
Customer Service Representative
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
Customer Service Representative
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
Customer Service Representative
Kenosha, WI · On-site
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
Customer Service Representative
Kenosha, WI · On-site
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
Customer Service Representative
Kenosha, WI · On-site
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
Customer Service Representative
Kenosha, WI · On-site
$16 - $21.50/hr
Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
Quick apply
... credit and close-out). * Process customers at checkout using the point of sale (POS) system ... Follow established cash, check and charge card acceptance procedures. * Answer the telephone ...
Customer Service Representative - Driving
Milwaukee, WI · On-site
$15.75 - $21.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
Customer Service Representative - Driving
Milwaukee, WI · On-site
$15.75 - $21.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
Customer Service Representative - Driving
$15.75 - $21.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
Customer Service Representative - Driving
$15.75 - $21.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
Customer Service Representative - Driving
$16 - $16.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
Quick apply
Customer Service Representative - Driving
$16 - $16.50/hr
Helps customers with parking services and facilitates the expedient flow of traffic through the ... Ability to use clock (standard/military time), calculator (optional) or credit card machine to ...
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and analyzes accounts and customer situations that may require specialized resolution.
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our ... Reviews and analyzes accounts and customer situations that may require specialized resolution.
Director Credit Card Customer Service information
See Racine, WI salary details
$96.8K is the 25th percentile. Wages below this are outliers.
$79.2K - $97.7K
26% of jobs
$97.7K - $116.2K
17% of jobs
The median wage is $124.8K / yr.
$116.2K - $134.7K
15% of jobs
$134.7K - $153.2K
13% of jobs
$163.1K is the 75th percentile. Wages above this are outliers.
$153.2K - $171.7K
8% of jobs
$171.7K - $190.2K
5% of jobs
$190.2K - $208.7K
4% of jobs
$208.7K - $227.2K
4% of jobs
$227.2K - $245.7K
3% of jobs
$245.7K - $264.2K
2% of jobs
$264.2K - $282.7K
2% of jobs
$79.2K
$146.6K
$282.7K
How much do director credit card customer service jobs pay per year?
As of Aug 2, 2026, the average yearly pay for director credit card customer service in Racine, WI is $146,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,300.00 per year, depending on experience, location, and employer.
What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?
A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.
What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?
To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.
What does a Director of Credit Card Customer Service do?
A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.
What is the difference between Director Credit Card Customer Service vs Customer Service Manager?
| Aspect | Director Credit Card Customer Service | Customer Service Manager |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree; extensive experience in credit card or financial services | Usually requires a bachelor’s degree; experience in customer service management |
| Work Environment | Corporate office, strategic planning, overseeing large teams | Call centers or customer service departments, team supervision |
| Industry Usage | Financial services, credit card companies | Various industries, including banking and retail |
| Search & Comparison Intent | Understanding leadership roles in credit card customer service | Comparing management levels in customer service |
The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.
What are the most commonly searched types of Credit Card Customer Service jobs in Racine, WI? The most popular types of Credit Card Customer Service jobs in Racine, WI are:
What are popular job titles related to Director Credit Card Customer Service jobs in Racine, WI? For Director Credit Card Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Racine, WI look for? The top searched job categories for Director Credit Card Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Director Credit Card Customer Service jobs? Cities near Racine, WI with the most Director Credit Card Customer Service job openings:
Other
Posted 5 days ago
Job description
At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
Reports to the Manager, Debit Disputes. Reviews and processes debit card disputes in accordance with REG E and Visa chargeback rights. Assists in fraud detection and mitigation in other delivery channels including, but not limited to, point of sale and e-commerce. Reviews and analyzes accounts and customer situations that may require specialized resolution.
REQUIREMENTS
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
1. High school diploma or equivalent, and a minimum one year financial industry experience with managing REG E claims and the chargeback process required.
2. Experience or ability to gain proficiency in all programs and systems used for this job.
3. Proficiency in dealing with customer issues in both a routine and complex environment.
4. Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
5. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently.
6. Must develop a thorough understanding of company policies and procedures as they relate to this position. Must comply with all company policies and procedures and all job-related state and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
1. Processes daily debit card claims to ensure compliance. Determines if claim is authorized or unauthorized and responds appropriately.
2. Works with merchants, branch staff and/or members to gather information as needed to make determinations on disputes.
3. Contacts cardholders to verify if transactions are valid. Responds to all calls, emails, and other correspondence to answer questions and resolve issues with disputes.
4. Drafts and sends notice to member indicating a provisional credit applied to their account while the dispute investigation takes place.
5. Tracks fraudulent transactions through fraud management system, and includes involved dollar amounts to show how much fraud was exposed, lost and/or prevented.
6. Conducts external research to ensure truthfulness of dispute claims, when needed.
7. Performs other duties as assigned.
EEO/Veterans/Disabled