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Director Credit Card Customer Service Jobs in Racine, WI

Fleet Farm

Customer Service Team Member

Muskego, WI · On-site

$12.25 - $16/hr

The Customer Service Team Member will provide a friendly and efficient check-out experience. The ... Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.

Lakes Gas Co

Customer Service Representative

Kenosha, WI

$16 - $21.50/hr

Come join our winning team as a Customer Service Representative! Lakes Gas has an exciting ... Responsible for the cash and credit card activities while performing account reconciliations.

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All JobsCredit Card Customer Service JobsDirector Credit Card Customer Service JobsDirector Credit Card Customer Service Jobs in Racine, WI

Director Credit Card Customer Service information

See Racine, WI salary details

$79.2K

$146.6K

$282.7K

How much do director credit card customer service jobs pay per year?

As of Jul 29, 2026, the average yearly pay for director credit card customer service in Racine, WI is $146,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,000.00 and $176,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a Director of Credit Card Customer Service, and how can they be addressed?

A Director of Credit Card Customer Service often faces challenges such as managing high call volumes, ensuring compliance with financial regulations, and maintaining high customer satisfaction across diverse teams. To address these, it's important to implement robust training programs, leverage customer service technology for efficiency, and foster a culture of continuous improvement. Regular collaboration with compliance, product, and IT teams also helps in proactively identifying and resolving emerging issues, ultimately supporting smoother operations and team morale.

What are the key skills and qualifications needed to thrive as a Director of Credit Card Customer Service, and why are they important?

To thrive as a Director of Credit Card Customer Service, you need expertise in customer service management, deep knowledge of credit card products, and a relevant bachelor's degree or higher. Familiarity with CRM platforms, contact center technologies, and regulatory compliance tools such as PCI DSS is typically expected. Outstanding leadership, strategic problem-solving, and strong communication skills set exceptional candidates apart. These abilities ensure efficient operations, regulatory adherence, and an excellent customer experience in a highly regulated, fast-paced environment.

What does a Director of Credit Card Customer Service do?

A Director of Credit Card Customer Service oversees the operations and strategy of a credit card customer service department. This role is responsible for ensuring high levels of customer satisfaction, managing staff performance, implementing best practices, and aligning department goals with company objectives. Directors also analyze customer feedback, resolve escalated issues, and work closely with other departments to improve products and services. Their leadership is crucial in maintaining compliance with industry regulations and fostering a positive customer experience.

What is the difference between Director Credit Card Customer Service vs Customer Service Manager?

AspectDirector Credit Card Customer ServiceCustomer Service Manager
CredentialsTypically requires a bachelor’s degree; extensive experience in credit card or financial servicesUsually requires a bachelor’s degree; experience in customer service management
Work EnvironmentCorporate office, strategic planning, overseeing large teamsCall centers or customer service departments, team supervision
Industry UsageFinancial services, credit card companiesVarious industries, including banking and retail
Search & Comparison IntentUnderstanding leadership roles in credit card customer serviceComparing management levels in customer service

The main difference between a Director Credit Card Customer Service and a Customer Service Manager lies in their scope and responsibilities. The director focuses on strategic oversight and leadership at a higher level within credit card companies, while the manager handles day-to-day team supervision and customer interactions. Both roles require relevant experience, but the director typically has more extensive credentials and a broader strategic focus.

What are the most commonly searched types of Credit Card Customer Service jobs in Racine, WI? The most popular types of Credit Card Customer Service jobs in Racine, WI are:
What are popular job titles related to Director Credit Card Customer Service jobs in Racine, WI? For Director Credit Card Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Director Credit Card Customer Service jobs in Racine, WI look for? The top searched job categories for Director Credit Card Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Director Credit Card Customer Service jobs? Cities near Racine, WI with the most Director Credit Card Customer Service job openings:
Director Credit Card Customer Service jobs near you

Customer Service Representative

Milwaukee Division

Milwaukee, WI • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

We are looking for full-time Evening Receptionist to join our team! The Receptionist is responsible for greeting guests and answering phones to point customers in the right direction. The right candidate has superb customer service skills, is highly organized, and pays attention to detail. We're looking to fill this position as soon as possible, apply today!

Job Duties and Responsibilities:

  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
  • Make change accurately and issue receipts to customers.
  • Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
  • Process internal orders daily.
  • Guarantee all checks in accordance with the company policy.
  • Answer phones and direct consumer to the proper department and follow up in a timely manner. * Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
  • Must follow all company safety policies and procedures.
  • Promptly and efficiently answer multi-line switchboard and transfer calls.
  • Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
  • Filing as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
  • Perform any other special duties as requested by Dealer and other Managers.

Requirements

  • Regular attendance consistent with attendance policy.
  • Shift Hours 11:00 am - 8:00 pm Monday thru Thursday 8:00 am - 5:00pm Saturday
  • High school diploma or equivalent
  • Ability to read and comprehend instructions and information.
  • Ability to stay stationary for long periods of time
  • Excellent oral communication skills.
  • Professional personal appearance.
  • Ability to communicate customers' interests needs and requests to management and sales personnel.

We Offer

  • Competitive Pay
  • Paid training
  • Paid vacation
  • Medical, dental, and vision
  • 401K
  • Closed Sundays 

The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Chicago, Northwest Indiana markets and Minnesota. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company.

We will continually strive to define, improve and operate by setting the highest standards in the retail automobile industry

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