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Online Chat Support Jobs in Racine, WI (NOW HIRING)

Varsity Tutors

Cursor Tutor

Milwaukee, WI · Remote

$18 - $40/hr

... online Cursor tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Kenosha County, WI

Economic Support Specialist

Kenosha, WI · On-site

$22.26 - $25.29/hr

The Economic Support Specialist/Call Center Agent in the Division of Workforce Development is ... on-line handbooks * Reports in a timely and courteous manner to telephone, letter, and personal ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Racine, WI

Online Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do online chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Racine, WI? The most popular types of Chat Support jobs in Racine, WI are:
What are popular job titles related to Online Chat Support jobs in Racine, WI? For Online Chat Support jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Racine, WI look for? The top searched job categories for Online Chat Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Chat Support jobs? Cities near Racine, WI with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.

IT Onsite Support Technician - Roaming

Bertelsmann

Pleasant Prairie, WI • On-site

$20.50 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Company Description
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.
You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.
Job Description
Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We're looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we'd love to have you on our team.
Your Tasks
  • Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance.
  • Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
  • Provides answers to customers by identifying problems, researching answers, and guiding them through corrective steps.
  • Candidate will assist our customers via phone, email, chat & on-site support.
  • Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
  • Manage onsite support tickets within the service level
  • Respond to customer issues via phone, email, chat & on-site support
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customer
  • Document customer interactions
  • Escalate issues to the next Tier with the next level of difficulty as needed
  • Install, make changes, and repair computer hardware and software
  • Monitor the site to identify and resolve issues proactively
  • Oversee customer communication through to resolutions

Qualifications
  • Available to travel 100% of the time to set up new office spaces
  • Minimum of 2 years of experience working with RF Guns preferred
  • Minimum of 2 years of experience with network configurations preferred
  • Familiarity with working in Azure Active Directory is preferred
  • Experience working in a Windows 11 environment preferred

Additional Information
  • Medical, Dental, Vision, Life Insurance, and Disability Pay.
  • 401(k) with company matching up to 6%.
  • Paid Time Off, including paid holidays.
  • Flexible Spending Accounts.
  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.
  • Employee Assistance Program.
  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
  • Commuter benefits.
  • Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company's Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
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