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Chat Support Jobs in Racine, WI (NOW HIRING)

Protouch Staffing

RN Hospice Liaison

Elm Grove, WI

$3.0K/wk

Supervisor/Manager (phone + chat support) * Liaison Team * Hospice Medical Directors Technology & Equipment * EMR: Epic (Hyperspace & Remote Client) * Company-issued: * Laptop * Mobile phone Travel ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Provide technical support via phone and chat in a contact center environment. * Troubleshoot hardware, software, and connectivity issues remotely. * Support Windows 10/11, Office 365, laptops ...

TIER4 GROUP

PC Support Technician

Milwaukee, WI

Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. * Conduct initial client experience consultations ...

ULINE

Customer Support Specialist

Gurnee, IL

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Waukegan, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Racine, WI

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Racine, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Kenosha, WI

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Waukegan, IL

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Gurnee, IL · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Pleasant Prairie, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$27 - $32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

ULINE

Customer Support Specialist

Kenosha, WI · On-site

$32/hr

Customer Support Specialist Pay from $27 to $32 per hour with significant growth and earning ... Build business relationships with customers over phone, email and chat. * Understand customer needs ...

Wintrust

Client Support Professional

Milwaukee, WI · On-site

$50K - $65K/yr

Respond promptly to client inquiries via phone, email, chat, or ticketing systems. * Work in fast ... support our ongoing success. Wintrust Financial Corporation, including community banking and ...

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All JobsChat Support JobsChat Support Jobs in Racine, WI

Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Racine, WI? The most popular types of Chat Support jobs in Racine, WI are:
What job categories do people searching Chat Support jobs in Racine, WI look for? The top searched job categories for Chat Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Chat Support jobs? Cities near Racine, WI with the most Chat Support job openings:
Chat Support jobs near you
Infographic showing various Chat Support job openings in Racine, WI as of June 2026, with employment types broken down into 35% Full Time, 62% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.
RN Hospice Liaison

RN Hospice Liaison

Protouch Staffing

Elm Grove, WI

$3.0K/wk

Contractor

Posted 5 days ago

Job description

RN - Hospice Liaison (Hospital-Based) | Travel/Contract
Position Overview

We are hiring an experienced Hospice RN Liaison to support hospital-based hospice referrals, assessments, and admissions. This role works closely with hospital care teams, physicians, and families to determine the appropriate level of hospice care and facilitate smooth transitions.

Key Highlights

  • Setting: Hospital-based (liaison + admissions)

  • Schedule: Monday-Friday (No weekends, No call, No holidays)

  • Traveler Friendly: First-time travelers accepted

  • Patient Load: ~2-3 patients/day

  • Coverage: Assigned to 1-2 hospitals per day

Facilities Covered (Aurora Network)

May include:

  • Aurora Sinai Medical Center

  • Aurora St. Luke's Medical Center

  • Aurora West Allis Medical Center

  • Aurora Medical Center Grafton

  • Aurora Medical Center Hartford

  • Aurora St. Luke's South Shore

  • Aurora Medical Center Summit

Role Responsibilities

  • Monitor referral queues from hospitals and SNFs

  • Perform bedside hospice assessments

  • Recommend appropriate level of hospice care:

    • Routine hospice

    • General inpatient (GIP)

    • Respite care

  • Admit patients to hospice (including in hospital setting)

  • Educate patients/families on:

    • Hospice philosophy

    • Benefits and expectations

  • Collaborate with:

    • Physicians

    • Case managers

    • Hospital care teams

Patient Population

  • Adult patients with:

    • Heart failure

    • Cancer

    • End-stage disease processes

Requirements (MUST HAVE)

  • Experience:

    • Minimum 2 years hospice experience

    • Hospice liaison experience preferred (not mandatory)

  • Certifications & Credentials:

    • BLS

    • Valid Driver's License

    • Auto Insurance & Personal Vehicle required

  • Technical Skills:

    • Epic experience REQUIRED

Core Skillset

  • Strong end-of-life symptom management (pain, SOB)

  • Expertise in hospice medications & education

  • Confident physician communication & collaboration

  • Deep understanding of:

    • Hospice levels of care

    • Care transitions & discharge planning

Support Structure

  • Supervisor/Manager (phone + chat support)

  • Liaison Team

  • Hospice Medical Directors

Technology & Equipment

  • EMR: Epic (Hyperspace & Remote Client)

  • Company-issued:

    • Laptop

    • Mobile phone

Travel & Floating

  • Assigned 1-2 Aurora hospitals/day

  • Average travel time: ~45 minutes one way

Orientation

  • New Employee Orientation (NEO)

  • 40 hours unit orientation with preceptor

Schedule

  • Shift: Monday-Friday, 8:00 AM - 6:00 PM

  • Rotating day off each week

  • Occasional block scheduling possible (not guaranteed)

  • No weekends / No call / No holidays

Additional Details

  • Dress Code: Business casual or professional scrubs (white coat preferred)

  • Parking: Free

Protouch Staffing logo

About Protouch Staffing

Sourced by ZipRecruiter

Protouch Staffing, based in Plano, Texas, is a leading provider in the healthcare staffing industry. Established over 30 years ago, the company prides itself on delivering quality services in the fields of nursing, allied health, pharmaceuticals, healthcare IT, and more. Committed to building lasting relationships, Protouch Staffing continually exceeds client expectations by providing unparalleled service, superior patient care, and talented healthcare professionals.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

1989

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