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Online Chat Customer Service Jobs in Racine, WI (NOW HIRING)

A3 Staffing Solutions

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Client Service Coordinator (Direct Hire) - Onsite - JBB

Milwaukee, WI · On-site

$45K - $55K/yr

Service clients that participate in online chat and field questions * Answer phone calls to assist customers calling in with inquiries * Support Sales team that includes putting together quotes ...

New

ULINE

Customer Service Representative

Racine, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Waukegan, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Waukegan, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Gurnee, IL

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Gurnee, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Racine, WI · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

A3 Solutions, Inc.

Client Services Coordinator

Milwaukee, WI · On-site

$50K - $60K/yr

... service from start to finish. What You'll Do: * Communicate with customers through phone, email, online chat, and in-person showroom visits. * Help clients select linen products and event solutions ...

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All JobsOnline Chat Customer Service JobsOnline Chat Customer Service Jobs in Racine, WI

Online Chat Customer Service information

See Racine, WI salary details

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$25

How much do online chat customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online chat customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.
What are the most commonly searched types of Chat Customer Service jobs in Racine, WI? The most popular types of Chat Customer Service jobs in Racine, WI are:
What are popular job titles related to Online Chat Customer Service jobs in Racine, WI? For Online Chat Customer Service jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Online Chat Customer Service jobs in Racine, WI look for? The top searched job categories for Online Chat Customer Service jobs in Racine, WI are:
What cities near Racine, WI are hiring for Online Chat Customer Service jobs? Cities near Racine, WI with the most Online Chat Customer Service job openings:
Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Customer Service Representative

Southport Mechanical, LLC

Caledonia, WI

$15 - $20.50/hr

Full-time

Re-posted 19 days ago

Job description

SOUTHPORT PLUMBING, HEATING, amp; COOLING
Customer Service Representative
DEPARTMENT
PHC
LOCATION
Caledonia, WI
WORK TYPE
On-Site
REPORTS TO
Call Center Manager
About the Role
At Southport, the Customer Service Representative is often the very first impression a homeowner has of our company — and frequently the last voice they hear after a job well done. This role exists to make every caller feel heard, helped, and confident they made the right call. You'll turn inbound calls, online leads, and chat inquiries into booked appointments, keep our technicians' schedules full, and follow up to make sure every customer's experience matches the Southport standard.
This is a relationship-first role. We're not just filling time slots — we're building trust with homeowners who are inviting us into their homes, often during stressful moments like a broken furnace or a leaking pipe. The right person treats every call as a chance to take care of someone, not just a transaction to close.
What You'll Do
  • Be the warm, knowledgeable voice customers hear when they call Southport — answering the main line and online chat with genuine care and urgency
  • Convert inbound calls and online leads into booked appointments, gathering detailed, accurate information to set our technicians up for first-call resolution
  • Keep the call board full by proactively filling schedule gaps and booking future maintenance visits
  • Learn our service, estimate, and scheduling conversations inside and out, so every call feels natural, not scripted
  • Call Southport Shield Members to schedule routine maintenance and keep their homes running smoothly year-round
  • Partner with dispatch to manage reschedules and delays, keeping customers informed every step of the way
  • Follow up after completed service calls to confirm the customer is happy and the job is done right
  • Own customer concerns from start to resolution — no passing the buck
  • Look for ways to add value even during quiet moments between calls
  • Take on other responsibilities as needed to support the team and our customers
What Makes You a Fit
  • A genuine people-person who enjoys helping others and stays calm and friendly even when a customer is frustrated
  • High school diploma or equivalent
  • 1–2 years of customer service experience preferred
  • Administrative or clerical experience preferred
  • ServiceTitan experience a plus, but not required — we'll train you
  • Basic knowledge of HVAC and plumbing helpful, but not required — we'll teach you the rest
  • Comfortable navigating multiple computer systems while staying personable on the phone
  • Self-motivated, detail-oriented, and organized, with strong written and verbal communication
  • Excited to learn, grow, and build a long-term career with a company that's investing in its future
  • A team player who thrives in a fast-paced, ever-changing environment
Why Southport
Southport Plumbing, Heating, amp; Cooling is building toward becoming Wisconsin's most trusted name in residential service and replacement. That starts with how we treat people — our customers and our team. As a CSR, you're not just answering phones; you're the front line of our reputation, and a key reason homeowners across Greater Milwaukee, Madison, Appleton, and Wausau choose Southport again and again.
Southport Mechanical | Southport Plumbing, Heating amp; Cooling

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