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Online Chat Customer Service Jobs in Racine, WI (NOW HIRING)

Classic Toyota

Service Coordinator

Waukegan, IL · On-site

$18.75 - $23.75/hr

Comfortable communicating with customers by phone, text, email, and online chat. * Proficient with ... Employee discounts on vehicle purchases, service, and parts. * Paid training and opportunities for ...

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Medicare Customer Advisor Licensed Insurance Agent

Milwaukee, WI · On-site

$39K - $54K/yr

The selected candidates will communicate with customers by telephone and online chat, answer ... Possess at least one year of customer service experience * Demonstrate typing skills of 45 WPM or ...

ULINE

Customer Service Representative

Racine, WI · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Gurnee, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Racine, WI · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Waukegan, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Waukegan, IL

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Gurnee, IL · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

Uline

Customer Service Representative

Kenosha, WI

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

ULINE

Customer Service Representative

Kenosha, WI · On-site

$27 - $32/hr

Build business relationships with customers over phone, email and chat. * Understand customer needs ... Help customers navigate Uline's website and online ordering. Minimum Requirements * High school ...

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All JobsOnline Chat Customer Service JobsOnline Chat Customer Service Jobs in Racine, WI

Online Chat Customer Service information

See Racine, WI salary details

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How much do online chat customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for online chat customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is an online chat customer service representative?

Online chat customer service representatives are professionals who assist customers through live chat platforms on websites or apps. They answer questions, resolve issues, and provide information about products or services in real time. Their main goal is to ensure customer satisfaction by offering prompt and effective support without the need for phone calls. These representatives must have excellent communication skills, be tech-savvy, and often manage multiple conversations at once.

What are the key skills and qualifications needed to thrive as an online chat customer service representative?

To thrive as an Online Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Salesforce is typically required. Patience, empathy, and the ability to multitask efficiently help you stand out in this role. These skills and qualities are crucial for delivering timely, accurate support and building positive customer experiences in a digital environment.

What are the biggest challenges online chat customer service representatives face when handling multiple customer conversations simultaneously?

One of the primary challenges for Online Chat Customer Service representatives is efficiently managing several chat sessions at once without compromising the quality of support. This requires strong multitasking skills, attention to detail, and the ability to quickly switch contexts between different customer issues. Representatives often use predefined templates and knowledge bases to maintain consistency and speed, but must also personalize responses to address specific customer needs. Staying organized and calm under pressure is key to ensuring that all customers receive timely and accurate assistance.

What is the difference between Online Chat Customer Service vs Call Center Customer Service?

AspectOnline Chat Customer ServiceCall Center Customer Service
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote or office-based, online platformCall center, often office-based or remote
Communication ModeText-based chatVoice calls
Industry UsageRetail, tech support, e-commerceTelecommunications, retail, finance

Online Chat Customer Service and Call Center Customer Service both require strong communication skills and customer-focused credentials. The main difference lies in their communication mode: online chat involves text-based interactions, while call center roles are voice-based. Both roles are prevalent across various industries, with online chat often suited for remote work and quick responses, whereas call centers may involve more direct voice engagement.

What are the most commonly searched types of Chat Customer Service jobs in Racine, WI?

The most popular types of Chat Customer Service jobs in Racine, WI are:

What are popular job titles related to Online Chat Customer Service jobs in Racine, WI?

For Online Chat Customer Service jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Online Chat Customer Service jobs in Racine, WI look for?

The top searched job categories for Online Chat Customer Service jobs in Racine, WI are:

What cities near Racine, WI are hiring for Online Chat Customer Service jobs?

Cities near Racine, WI with the most Online Chat Customer Service job openings:

Online Chat Customer Service jobs near you
Infographic showing various Online Chat Customer Service job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,661 per year, or $17.6 per hour.

Service Coordinator

Classic Toyota

Waukegan, IL • On-site

$18.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description:

Job Summary

We are seeking a friendly, professional, and organized Service Coordinator to support our Toyota and Kia service departments. The ideal candidate will provide outstanding customer service, proactively communicate with customers, coordinate service appointments, and support the service team with a variety of administrative duties. This position plays a vital role in maintaining customer relationships, increasing service retention, and creating a positive customer experience throughout the service process.

Job Responsibilities

  • Schedule      first service appointments for customers who have recently purchased a new      vehicle.
  • Contact      customers who are overdue for scheduled maintenance and assist with      scheduling their next service appointment.
  • Respond      to inbound customer communications (phone calls, emails, text, messages,      and live online chat) in a timely, professional, and courteous manner. 
  • Make      outbound customer calls, emails, and text messages to schedule      appointments and complete assigned follow-up activities.
  • Maintain      accurate customer records and document communications in dealership      management systems.
  • Assist      with data entry, filing, scanning, and other administrative tasks.
  • Support      the service advisors and service management team with customer      communications and clerical duties when needed.
Requirements:

Qualifications

  • High school diploma or GED required.
  • Previous automotive dealership, administrative, customer service, call center, or hospitality experience preferred.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Professional appearance and positive attitude.
  • Comfortable communicating with customers by phone, text, email, and online chat.
  • Proficient with basic computer applications.
  • Ability to learn dealership management software, communication platforms, and phone systems.

Compensation & Benefits

  • Competitive hourly pay and performance bonuses
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) with company match.
  • Employee discounts on vehicle purchases, service, and parts.
  • Paid training and opportunities for career advancement within the dealership.

Work Environment

This position is based in a professional dealership environment. It requires frequent interaction with customers, service advisors, parts personnel, management, and other dealership employees throughout the day.



Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.