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Chat Support Jobs in Racine, WI (NOW HIRING)

Job Summary The Community Support Specialist provides direct assistance and supportive services to individuals and families in the community. This role focuses on helping clients access resources ...

Client Support Specialist

Milwaukee, WI ยท On-site

$17.75 - $26.54/hr

Client Support Specialist Job ID 2026-31430 # Positions 1 Job Location US Telecommute Regional Remote Position FT/PT Full-Time Category More Key Contributors Why Us? With a mantra of Empowering Human ...

Prioritize and escalate support incidents and requests based on business impact and documented guidelines * Collaborate with other Baird Online team members to address escalated client requests

Customer support experience * Technical skills Eligible employees may receive: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays Compensation is based ...

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Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.
What are the most commonly searched types of Chat Support jobs in Racine, WI? The most popular types of Chat Support jobs in Racine, WI are:
What job categories do people searching Chat Support jobs in Racine, WI look for? The top searched job categories for Chat Support jobs in Racine, WI are:
What cities near Racine, WI are hiring for Chat Support jobs? Cities near Racine, WI with the most Chat Support job openings:
Infographic showing various Chat Support job openings in Racine, WI as of June 2026, with employment types broken down into 35% Full Time, 62% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.
Employment Support Specialist

Employment Support Specialist

ATTIC CORRECTIONAL SERVICES INC

Kenosha, WI โ€ข On-site

$23/hr

Full-time

Posted 16 days ago


Job description

Employment Support Specialist (Full-Time)

About Us: ATTIC stands for "Alternatives to Traditional Incarceration of Citizens." We are a nonprofit 501(c)(3) organization dedicated to developing interventions that enable individuals to avoid unnecessary levels of incarceration, enhance community safety and provide a setting that facilitates treatment and the reduction of recidivism. We operate residential and other correctional programs throughout Wisconsin that provide case management, counseling and treatment groups, vocational training and high-risk client monitoring and supervision.ย 

About the Role

ATTIC Correctional Services is currently recruiting for a full-time Employee Support Specialist at The Kenosha Correctional Center. The person in this position is responsible for a caseload of adult correctional clients who participate in theย Employment Support Services Program. The person in this position will work directly with the superintendent or his/her designee to coordinate all employment support services. Involvement with clients may be on an individual basis and/or in group settings.

Duties include, but are not limited to:

  • Coach inmates on the skill sets necessary to obtain and maintain gainful employment.ย 
  • Ensure that all inmates assigned to the Correctional Center have proper identification documents to begin a private sector work assignment or that necessary documents are requested from the issuing authority within two (2) working days of the inmatesโ€™ reception at the Correctional Center;
  • Provide inmates with transportation to obtain identification documentation, employment interviews, clothing or tools necessary to begin employment and/or transportation to and from a work site;
  • Assist inmates to obtain clothing or tools necessary to begin a job or crew assignment;
  • Develop a comprehensive financial plan that identifies all of the inmatesโ€™ outstanding court or department ordered financial obligations and establishes a plan for repayment while at the correctional center;
  • Track the inmate hours worked, wages earned, taxes paid and wage statement deductions, establish and monitor a release savings account, establish plans for release spending and provide monthly statistical documentation for Department of Correctionsโ€™ review;
  • Work with inmates and prospective employers or employment agencies to match inmate work skills with appropriate work release employment sites, orient inmates to work site performance expectations, communicate with inmates and employers via telephone or personal visits to assess performance and adjustment issues and work with inmates and employers to verify hours of work expectations;
  • Facilitate Employability Module and Pre-Release modules to include Transportation, Employment, Education and Transitional Prep competencies. Facilities will supply materials for pre-release modules. Applicant needs to have basic computer knowledge/skills; and
  • Assist with or facilitate the Cognitive Intervention Program, Anger Management, and Domestic Violence groups.
  • Maintain and update client files.
  • Collect and report program data to ACS and DOC personnel.
  • Maintain and promote trauma informed interactions with clients required of all ACS staff.ย 
  • Perform other duties as assigned.ย 

The person in this position is required to adhere to all agency program policies related to client confidentiality and fraternization.ย 


Minimum Qualifications

All ESS workers must be at least 18 years of age. ESS workers must have all of the following:

  • A minimum of 15 credits of post-secondary education
  • Basic Microsoft application computer skills and knowledge to include but not limited to Word, Excel, PowerPoint and Outlook.
  • A valid driverโ€™s license
  • A minimum of two yearsโ€™ licensed driving experience (i.e., held a valid driverโ€™s license for a minimum of two years).

An individual is not an eligible ESS worker candidate if their driving record reflects any of the following conditions:

  • Three (3) or more moving violations and/or at fault accidents in the past two (2) years.
  • ย An OWI or DUI violation within the past year. (OWI/DUI violations are for operating a vehicle while under the influence of an intoxicant, controlled substance or other drug).
  • ย A Suspended or Revoked license

Experience

ESS worker must have minimum of:

  • ย Six (6) months experience providing services to correctional clients;

Or

  • Six (6) months experience delivering services to persons of all genders from various racial, religious, and ethnic backgrounds as well as individuals with a disability.
    ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย ย 

ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  Equal Opportunity Employer/Affirmative Action
ATTIC Correctional Services, Inc. is in compliance with applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non use of lawful products off the employerโ€™s premises during working hours. All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment. No otherwise qualified applicant for service or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation. This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.
As a Federal Contractor, ACS supports Section 503 of the Rehabilitation Act of 1973 which prohibits discrimination of qualified individuals with disabilities, and the Vietnam Era Veteransโ€™ Readjustment Assistance Act of 1974 which prohibits discrimination of covered veterans; and requires affirmative action in all personnel practices for qualified individuals with disabilities and for covered veterans.

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