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Chat Support Jobs in Racine, WI (NOW HIRING)

Adecco

Customer Service HR Representative

Milwaukee, WI · On-site

$21/hr

Support is provided through phone, live chat and case submissions. Role can be in-person at our downtown office or remote The HR Services Representative is responsible for providing customer service ...

Vehlo

Customer Support Specialist

Milwaukee, WI · On-site

$17.75 - $24/hr

The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers. We will train you in all aspects of what you need to provide great ...

VEHLO

Customer Support Specialist

Milwaukee, WI

$17.75 - $24/hr

The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers. We will train you in all aspects of what you need to provide great ...

Adecco

Customer Service HR Representative

Milwaukee, WI · On-site

$21/hr

Support is provided through phone, live chat and case submissions. Role can be in-person at our downtown office or remote The HR Services Representative is responsible for providing customer service ...

DEALERLOGIX LLC

Customer Support Specialist

Milwaukee, WI

$17.75 - $24/hr

The Customer Support Representative requires telephone skills, attention to detail, and a great attitude in helping our customers. We will train you in all aspects of what you need to provide great ...

Snap-on Inc

Service Support Specialist I

Kenosha, WI

Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end users on ...

Snap-on Inc

Service Support Specialist I

Kenosha, WI · On-site

Overview Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end ...

Snap-on Inc

Service Support Specialist I

Kenosha, WI · On-site

Overview Overview Snap-on Incorporated is seeking a Service Support I Specialist in its IT Department, in the Kenosha, Wisconsin General Office. This person will provide I/T technical support for end ...

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Showing results 41-60

All JobsChat Support JobsChat Support Jobs in Racine, WI

Chat Support information

See Racine, WI salary details

$13

$24

$41

How much do chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for chat support in Racine, WI is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is a chat support representative?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

What are the key skills and qualifications needed to thrive as a chat support representative?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How do you become a chat support agent?

To become a chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat or messaging platforms are often preferred, and some employers may require basic computer skills or training on specific tools. Certification is not usually mandatory but can enhance job prospects.

What does a chat support job do?

A chat support job involves assisting customers through online messaging platforms by answering questions, resolving issues, and providing product or service information. It requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.

What are the most commonly searched types of Chat Support jobs in Racine, WI?

The most popular types of Chat Support jobs in Racine, WI are:

What are popular job titles related to Chat Support jobs in Racine, WI?

For Chat Support jobs in Racine, WI, the most frequently searched job titles are:

What job categories do people searching Chat Support jobs in Racine, WI look for?

The top searched job categories for Chat Support jobs in Racine, WI are:

What cities near Racine, WI are hiring for Chat Support jobs?

Cities near Racine, WI with the most Chat Support job openings:

Chat Support jobs near you
Infographic showing various Chat Support job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 5% Contract, and 2% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,803 per year, or $24.4 per hour.

Customer Support Specialist

Great Day Improvements: A Family of Brands

New Berlin, WI • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

Answer incoming customer experience support concerns including promptly returning messages via phone, text and email Make outbound calls to customers to provide updates on installation and service status Schedule warranty appointments for the Service Department Enter and maintain all customer records and job-related information into CRM Database Provide work orders to Service Measure Tech daily Audit orders for accuracy after confirmation is uploaded Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting Provide support for PSG/CSC for assigned division(s) Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution Process electronic credit card and check payments Assist with receiving product(s) in CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management Other duties as assigned

Qualifications

High school diploma or GED equivalent

5 year's customer support experience preferred

Experience in the home improvement industry a plus

Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

Excellent work ethic, solid attendance record and attention to detail

Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

Workplace

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