8.3
Uline
Based on 107 frontline employees who took The Breakroom Quiz
7.1
Retail wholesalers average
Based on 11,735 frontline employees who took The Breakroom Quiz
The best things about working at Uline
Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees
100%
say they get paid time off
96%
say their health insurance is affordable
85%
say they get enough training
Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees
Customer Support Specialist
Pay from $27 to $32 per hour with significant growth and earning potential!
Includes $2 Shift Differential
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly and customer focused. As a Uline Customer Support Specialist, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Why Customer Service at Uline?
Learn: In-depth training helps you sharpen communication and problem-solving skills.
Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
Process customer orders, make product recommendations and handle account inquiries using world-class technology.
Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
Build business relationships with customers over phone, email and chat.
Understand customer needs and recommend Uline's best solutions.
Help customers navigate Uline's website and online ordering.
Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred.
Excellent problem-solving, listening and communication skills.
Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Cafe featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNCS)
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
From Uline, via Breakroom
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Fitness center and walking trails at select locations.
In-house speakers, workshops and seminars.
From Uline
From Uline
Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.
Sourced by ZipRecruiter
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Paper product wholesalers, trucking and wholesale
5,001 - 10,000 Employees
Pleasant Prairie, WI, US
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Q: What skills or qualities help someone succeed as a Customer Support Specialist?
A: To succeed as a Customer Support Specialist, key technical skills include proficiency in customer relationship management (CRM) software, issue tracking systems, and communication platforms, as well as knowledge of the company's products or services. Essential soft skills include strong active listening and problem-solving abilities, empathy, and excellent written and verbal communication skills, which enable effective issue resolution and customer satisfaction. By combining these technical and soft skills, Customer Support Specialists can provide high-quality support, build customer loyalty, and drive business growth, ultimately supporting their career advancement and professional development.
Q: What is the career path for a Customer Support Specialist?
A: A Customer Support Specialist typically starts as an entry-level role, progressing to a Customer Support Representative or Agent, where they develop skills in issue resolution, communication, and problem-solving. As they gain experience, they can move into mid-level roles such as Team Lead or Support Manager, overseeing teams and implementing process improvements. Senior roles like Operations Manager or Director of Customer Experience often involve strategic planning, leadership, and driving customer-centric initiatives, providing opportunities for long-term career growth and advancement.
