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Online Support Jobs in Appleton, WI (NOW HIRING)

Festival Foods

Online Shopper (Part-Time)

Appleton, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Kimberly, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Kimberly, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Appleton, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Menasha, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Kimberly, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Kimberly, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Festival Foods

Online Shopper (Part-Time)

Menasha, WI · On-site

As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest ... Support your team by jumping in to additional roles as needed after fulfilling orders. * Regular ...

Hy-Vee, Inc.

Aisles Online Shopper

Ashwaubenon, WI · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Ashwaubenon, WI

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Pick 'n Save

Online Grocery Pick-Up Clerk

Neenah, WI · On-site

$15.50 - $18.25/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and ...

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Online Support information

See Appleton, WI salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online support in Appleton, WI is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What are the most commonly searched types of Support jobs in Appleton, WI? The most popular types of Support jobs in Appleton, WI are:
What job categories do people searching Online Support jobs in Appleton, WI look for? The top searched job categories for Online Support jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Online Support jobs? Cities near Appleton, WI with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Appleton, WI as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 50% Full Time, 28% Part Time, 18% Contract, and 2% Nights. Highlights an 72% Physical, 14% Hybrid, and 14% Remote job distribution, with an average salary of $37,732 per year, or $18.1 per hour.
Online Shopper (Part-Time)

Online Shopper (Part-Time)

Festival Foods

Appleton, WI • On-site

Part-time

Dental, Vision, Retirement

Posted 13 days ago

Festival Foods rating

6.4

Company rating: 6.4 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

36th of 113 rated grocery stores

Job description

Location : Name
Appleton - Northland
Position Type
Part-Time
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join Our Festival Foods Team as an Online Personal Shopper!
Looking for a flexible and engaging role in retail? As an Online Personal Shopper, you'll play a key part in ensuring our guests receive the freshest, highest-quality groceries-picked with care and ready for pickup. If you enjoy working independently, and making someone's day a little easier, this is the role for you!
External Job Description
What You'll Do:
As an Online Shopper at Festival Foods for our Click N Go experience, you'll:
  • Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction.
  • Organize and stage orders efficiently, keeping quality and freshness top of mind.
  • Offer thoughtful substitutions when needed and communicate updates to guests.
  • Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
  • Maintain a clean and organized Online Grocery area.
  • Assist guests with inquiries, both in-store and online.
  • Support your team by jumping in to additional roles as needed after fulfilling orders.
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Other duties as assigned.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To excel in the Online Shopper role at Festival Foods, you should have:
  • Strong attention to detail and ability to work independently.
  • A friendly and helpful attitude-guest service is at the heart of what we do!
  • Computer skills and ability to navigate online ordering platforms.
  • The ability to adapt to changing tasks throughout your shift.
  • A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Must work in hot and cold environments
  • Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
  • Ability to bend, kneel and stand for extended periods of time
  • Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

Work Schedule
The Online Shopper is a part-time position (less than 28 hours per week) The work schedule may include mornings, afternoons, evenings, weekends, and holidays.
This part-time Online Personal Shopper role offers a dynamic work environment where no two days are the same. Whether you're picking the perfect products, assisting guests, or ensuring smooth online order fulfillment, you'll be an essential part of our retail team. Ready to make shopping easier and more enjoyable for our guests? Apply today!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    Location : Address
    1200 W Northland Ave
    Location : City
    Appleton
    Location : State/Province
    WI
    Location : Postal Code
    54914

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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