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Online Support Jobs in Appleton, WI (NOW HIRING)

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior profiles Exp: 5-10 Years About Job role - As a member of the Field Service Operations team the candidate will ...

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$11

$18

$25

How much do online support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online support in Appleton, WI is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.95 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What are the most commonly searched types of Support jobs in Appleton, WI? The most popular types of Support jobs in Appleton, WI are:
What job categories do people searching Online Support jobs in Appleton, WI look for? The top searched job categories for Online Support jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Online Support jobs? Cities near Appleton, WI with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Appleton, WI as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 50% Full Time, 28% Part Time, 18% Contract, and 2% Nights. Highlights an 72% Physical, 14% Hybrid, and 14% Remote job distribution, with an average salary of $37,732 per year, or $18.1 per hour.
Partner Support Specialist (part-time)

Partner Support Specialist (part-time)

Via

Green Bay, WI

$18/hr

Other

Posted 17 days ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a part-time Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver-partners!

The Driver Experience Team serves as a direct bridge between Via's brand and the people who actually deliver our services. As a Partner Support Specialist for Via, you'll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our driver-partners in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.

Please note: this is a part-time opportunity at about 20 hours per week.

What You'll Do:

  • Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
  • Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders 
  • Thrive in a fast-paced environment tackling an array of customer issues.
  • Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile.
  • Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience.
  • Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams.

Who You Are:

  • Clear communicator with excellent reading comprehension and writing skills
  • Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
  • Strong listening skills and a great conversationalist
  • A well-rounded team player who takes ownership of (and pride in) your work
  • A strong work ethic and an entrepreneurial spirit
  • Dynamic; willing to wear multiple hats and work on projects of all types
  • You take initiative to solve problems and get the job done
  • Empathy and the ability to put yourself in the customer's shoes
  • Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays.

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary: $18/hour

We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. 

Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. 

If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. 

Ready to join the ride?

Via is an equal opportunity employer.

Apply