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Online Support Jobs (NOW HIRING)

The Euclid Chemical Company

IT Support Technician

Cleveland, OH · On-site

$20.75 - $28.50/hr

... phone & online support tools. • Remote training Dispenser Service Technicians on field ... installation, operation, and servicing of systems. • Remote or travel to on-site system pre ...

AYS

Live Chat Support Agent

Phoenix, AZ · Remote

$18.50 - $24.75/hr

... or online support environment Exceptional written communication skills with the ability to type quickly and accurately Strong problem-solving and critical thinking skills Ability to multitask and ...

001 Pyramid Foods

Online Shop Associate

House Springs, MO · On-site

$14 - $16.25/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

010 King Cash Saver

Online Shop Associate

Lebanon, MO · On-site

$13.25 - $15.25/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

034 King Food Saver

Online Shop Associate

Springfield, MO · On-site

$12.75 - $14.75/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

002 Price Cutter

Online Shop Associate

New Madrid, MO · On-site

$13.25 - $15/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

004 Price Cutter

Online Shop Associate

Ozark, MO · On-site

$13.50 - $15.50/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

020 King Food Saver

Online Shop Associate

Springfield, MO · On-site

$14.25 - $16.50/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

089 Price Cutter

Online Shop Associate

Conway, MO · On-site

$13.75 - $15.75/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

074 Price Cutter

Online Shop Associate

Clinton, MO · On-site

$12.50 - $14.25/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

073 Country Mart

Online Shop Associate

Forsyth, MO · On-site

$13.50 - $15.50/hr

Store Director, Assistant Store Director, Director of Online Shopping, Online Shopping Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated ...

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How much do online support jobs pay per hour?

As of May 29, 2026, the average hourly pay for online support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What cities are hiring for Online Support jobs? Cities with the most Online Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Online Support jobs? States with the most job openings for Online Support jobs include:
What job categories do people searching Online Support jobs look for? The top searched job categories for Online Support jobs are:
Online Support jobs near you
Infographic showing various Online Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 49% Full Time, 25% Part Time, 1% Temporary, 22% Contract, and 2% Nights. Highlights an 76% Physical, 12% Hybrid, and 12% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Support Specialist III

Support Specialist III

Surge Staffing

Columbus, OH

$23 - $23.50/hr

Full-time

Posted 10 days ago

Job description

Support Specialist III

Summary: Serves as a senior escalation point and subject matter expert, managing complex inquiries and driving resolution across departments. Provides leadership through coaching, process improvement, and compliance oversight while ensuring exceptional service delivery and operational efficiency.

Primary Functions:

  1. Resolve advanced escalations from Specialist I & II, exercising sound judgment and decision-making
  2. Train, coach, and mentor of new hires and junior specialists
  3. Partner with cross-functional teams to identify, escalate, and resolve systemic issues
  4. Support testing, implementation, and rollout of new systems, processes, and software
  5. Lead root cause analysis and resolution of recurring branch-level issues
  6. Provide reporting support and assist with performance tracking and analysis
  7. Maintain accurate, well-organized spreadsheets, logs, and operational records
  8. Deliver calm, professional, and customer-focused service in all interactions
  9. Support new user setup and provide basic technical troubleshooting
  10. Ensure confidentiality of sensitive information and adherence to regulatory requirements
  11. Perform additional duties as needed to support overall business operations

Qualifications

  1. 3+ years of experience in staffing, customer support, or office administration
  2. Demonstrated leadership, training, and mentoring capabilities
  3. Strong analytical, judgment, and problem-solving skills
  4. Advanced proficiency in Microsoft Office and online support tools

IND1

Employment Type: FULL_TIME

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