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Online Support Assistant Jobs (NOW HIRING)

Talentoma

$4.6K - $5.0K/mo

Remote Support Assistant ๐Œ๐จ๐ง๐ญ๐ก๐ฅ๐ฒ ๐๐š๐ฒ : $4,650 - $5,000 USD per month ... and online systems. โ€ข Ability to follow detailed procedures. โ€ข Strong follow-through on ...

Serenity at Heart

Staffing & Support Assistant

$16.50 - $21.75/hr

The Staffing & Support Assistant will work directly under our HR & Area Supervisor and assist with ... Ability to use email, spreadsheets, online systems, and web-based applications * Strong ...

Serenity At Heart

Staffing & Support Assistant

Raleigh, NC ยท On-site

$15.50 - $20.75/hr

The Staffing & Support Assistant will work directly under our HR & Area Supervisor and assist with ... Ability to use email, spreadsheets, online systems, and web-based applications * Strong ...

Associa

Office Support Assistant

Falls Church, VA ยท On-site

$20 - $25/hr

The Office Support Assistant will provide clerical and administrative support to Community Managers ... online portal system to enter work order requests. * Send out mass emails to homeowners, board ...

Destiny&Co Travel Agency

Online Travel Support Assistance

$16.50 - $21.75/hr

Online Travel Support Assistance As an Online Travel Support Assistance, you will assist clients throughout their travel journey, from initial planning to their safe return home. Your role is to ...

Destiny&Co Travel Agency

Online Travel Support Assistance

$16.50 - $21.75/hr

Online Travel Support Assistance Chicago, Illinois, United States About the Job As an Online Travel Support Assistance, you will assist clients throughout their travel journey, from initial planning ...

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Online Support Assistant information

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How much do online support assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for online support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

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Infographic showing various Online Support Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

PT Faculty Online Support

Ann Arbor, MI โ€ข On-site

Washtenaw Community College
Colleges, Universities, and Professional Schoolsย โ€ขย 1 - 5K employees
Learn more about Washtenaw Community Collegeexternal

$21.71/hr

Full-time

Retirement

Re-posted 15 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603746
Position Title:
PT Faculty Online Support
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Instruction
Position Description:
Picture Yourself here!
Why Join WCC?
  • An inclusive, welcoming environment for our students, faculty & staff
  • WCC tuition waiver of 3 credit hours per semester
  • Retirement options and flexible schedules available
  • Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
  • Check out our Part Time Benefits here

Position Summary:
The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning's (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools.
Essential Job Duties and Responsibilities:
  • Scheduled and drop-in faculty and student support for:
    • LMS instructional and technical needs
    • Other 3rd party instructional technology tools associated with the LMS
  • Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly
  • increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools
  • Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
  • Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
    Assist with Online Learning semester operations
  • Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
  • Provide support for management and maintenance of LMS course sites.
  • Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
  • Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem
  • Communicate effectively and efficiently with all tiers of help/support staff
  • Attend team, departmental and division meetings
  • Regular attendance on campus is required for this position
  • Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
  • Other duties as assigned.

Hours/Schedule:
This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
  • Intermediate skills in MS Office.
  • Help desk experience and/or customer service/training experience combination.
  • Effective communication and customer service skills.
  • Active listening competencies
  • Ability to learn new software tools and higher-education instructional language.
  • Ability to work with autonomy, and within a team unit.
  • Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.
  • Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools. Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Experience directly supporting higher education faculty.
  • Learning Management System (LMS) experience.

Posting Date:
09/29/2025
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$21.71
Salary Comments:

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