San Francisco, CA · On-site
$19.50 - $26/hr
Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...
San Francisco, CA · On-site
$19.50 - $26/hr
Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
Buffalo, NY · On-site
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
Buffalo, NY · On-site
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
$18 - $20/hr
Support customers via chat, email, and phone through Gorgias, Zendesk, and other CRM tools. * Help fans with orders, password resets, website support, and product troubleshooting. * Use and maintain ...
$110K - $130K/yr
Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences - we celebrate them, we support them, and we thrive on them for ...
$110K - $130K/yr
Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences - we celebrate them, we support them, and we thrive on them for ...
Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences -- we celebrate them, we support them, and we thrive on them for ...
Quick apply
Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences -- we celebrate them, we support them, and we thrive on them for ...
San Francisco, CA · On-site
$110K - $145K/yr
Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...
San Francisco, CA · On-site
$110K - $145K/yr
Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Quick apply
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Fairfax, VA · On-site
... tools (e.g., Jira, Zendesk workflows, CRM integrations) and managing software licenses ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders ... Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems ...
You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders ... Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems ...
Pittsburgh, PA · Remote
$12 - $18/hr
... Zendesk. The workflows are already established -- we need a reliable, friendly person to keep them ... This is a great opportunity for an internship, or for someone looking to break into customer-facing ...
New
Pittsburgh, PA · Remote
$12 - $18/hr
... Zendesk. The workflows are already established -- we need a reliable, friendly person to keep them ... This is a great opportunity for an internship, or for someone looking to break into customer-facing ...
New
Be Seen First
Fairfield, NJ · On-site
$45K - $55K/yr
Provide first-line technical support via in-person assistance, phone, email, and chat ... Relevant internships and coursework are welcome * Familiarity with: * * Windows 10/11 * macOS
Quick apply
Be Seen First
Fairfield, NJ · On-site
$45K - $55K/yr
Provide first-line technical support via in-person assistance, phone, email, and chat ... Relevant internships and coursework are welcome * Familiarity with: * * Windows 10/11 * macOS
Manhattan, NY · Remote
$19.75 - $26.75/hr
... customer support for contest entrants via email and live chat, managing inquiries with ... like Zendesk and Intercom. Schedule flexibility is important, with shifts possibly changing ...
Manhattan, NY · Remote
$19.75 - $26.75/hr
... customer support for contest entrants via email and live chat, managing inquiries with ... like Zendesk and Intercom. Schedule flexibility is important, with shifts possibly changing ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
... chat. * Support the Department manager in communicating with team, including planning and meeting ... Moderate to Advanced Zendesk skills * Moderate to Advanced telephony platform skills * Ability to ...
$8.65 - $9.90
1% of jobs
$9.90 - $11.15
0% of jobs
$11.15 - $12.39
3% of jobs
$12.39 - $13.64
3% of jobs
$13.64 - $14.88
16% of jobs
$14.96 is the 25th percentile. Wages below this are outliers.
$14.88 - $16.13
32% of jobs
$16.13 - $17.37
19% of jobs
$17.62 is the 75th percentile. Wages above this are outliers.
$17.37 - $18.62
5% of jobs
$18.62 - $19.86
16% of jobs
$19.86 - $21.11
3% of jobs
$21.11 - $22.36
2% of jobs
$8
$16
$22
As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.
You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.
This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.
Role & responsibilitiesAI AutomationNice to have:
Sourced by ZipRecruiter
Software development
11 - 50 Employees
San Francisco, CA, US
2019
