Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance
New
Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance
New
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Remote Chat Support Agent - Entry Level
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Craft WOW Moments. Inspire Action. Drive Conservation. At Tanganyika Wildlife Park, we go beyond caring for animals. We create once-in-a-lifetime experiences that make you say "WOW". Inspiring
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Quick apply
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Memphis, TN · On-site
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Job Title: Postdoctoral Fellow in AI Ethics, College of Arts and Sciences Posting Start Date: 4/30/26 Work Arrangement: Onsite Current UC employees must apply internally via SuccessFactors Next Lives
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public
Internship Tech Chat Support information
See salary details
$8.65 - $9.90
1% of jobs
$9.90 - $11.15
0% of jobs
$11.15 - $12.39
3% of jobs
$12.39 - $13.64
3% of jobs
$13.64 - $14.88
16% of jobs
$14.96 is the 25th percentile. Wages below this are outliers.
$14.88 - $16.13
32% of jobs
$16.13 - $17.37
19% of jobs
$17.62 is the 75th percentile. Wages above this are outliers.
$17.37 - $18.62
5% of jobs
$18.62 - $19.86
16% of jobs
$19.86 - $21.11
3% of jobs
$21.11 - $22.36
2% of jobs
$8
$16
$22
How much do internship tech chat support jobs pay per hour?
As of Jun 6, 2026, the average hourly pay for internship tech chat support in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.
What is an Internship Tech Chat Support?
An Internship Tech Chat Support is a temporary, entry-level position where interns assist customers or users with technical issues through online chat platforms. Interns in this role help troubleshoot software or hardware problems, answer common technical questions, and guide users toward solutions. This position provides valuable hands-on experience in customer service, technical support, and communication skills, making it ideal for students or recent graduates interested in technology careers. Interns often work under supervision and may have opportunities to learn about IT systems, customer relationship management, and problem-solving in a professional environment.
What are some common challenges faced by interns in Tech Chat Support, and how can they be addressed?
Interns in Tech Chat Support often encounter challenges such as handling multiple customer inquiries simultaneously, quickly learning new software tools, and effectively communicating technical information to users with varying levels of technical knowledge. To address these challenges, it is helpful to proactively seek guidance from experienced team members, take detailed notes during training sessions, and regularly review product documentation. Embracing a collaborative attitude and asking questions when unsure can also foster a supportive learning environment and accelerate skill development.
What are the key skills and qualifications needed to thrive as an Internship Tech Chat Support, and why are they important?
To excel as an Internship Tech Chat Support, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework or a related degree in IT or computer science. Familiarity with ticketing platforms, live chat software, and knowledge base systems is commonly required. Strong written communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient, clear support that enhances customer satisfaction and keeps technical issues resolved swiftly.
What is the difference between Internship Tech Chat Support vs Customer Service Representative?
| Aspect | Internship Tech Chat Support | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical knowledge often preferred | High school diploma or equivalent; customer service skills emphasized |
| Work Environment | Online chat platforms, remote or office settings | Call centers, retail, or office environments |
| Industry Usage | Technology companies, IT support services | Retail, telecom, banking, and various service sectors |
| Search & Comparison Intent | Focus on technical support via chat, entry-level tech roles | Customer interaction, problem-solving, communication skills |
Internship Tech Chat Support roles typically involve providing technical assistance through online chat platforms, often requiring some technical knowledge and offering a learning experience. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on communication and problem-solving skills. While both roles involve customer interaction, the internship tech chat support is more specialized in technical support within the tech industry.
What cities are hiring for Internship Tech Chat Support jobs? Cities with the most Internship Tech Chat Support job openings:
What are the most commonly searched types of Tech Chat Support jobs? The most popular types of Tech Chat Support jobs are:
What states have the most Internship Tech Chat Support jobs? States with the most job openings for Internship Tech Chat Support jobs include:
Other
Posted 2 days ago
Job description
Chat Support Agent
Short Description:
Location - Field Quality Center (FQC) Smyrna, TN
Hrs 7am - 4pm - Onsite
**please use attached screen form**
The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.
Job Functions
- Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.
- Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.
- Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
- Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.
- Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources
- Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.
- Create PowerPoint and Excel documents for upper management
- Complete support tasks as requested to assist team members
- Create and monitor Salesforce Reports and Dashboards
- Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics
- Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
- Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning
- Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
- Job Knowledge and Skill: Good interpersonal and communications skills.
- Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.
- 2 plus years previous automotive service or parts experience, and IT experience preferred.
- Ability to use resource material and applications for department and dealer support.
- 2 plus years previous work in a professional environment
- High school diploma required. degree preferred.
- Consider equivalent related college or technical courses, seminars and in-house classroom training.
- Basic knowledge of Client Office products such as Outlook, Word, Excel and PowerPoint.
- Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.
- Previous Salesforce.com experience preferred.
About Artech Design Group
Sourced by ZipRecruiter
Industry
Architectural services
Company size
11 - 50 Employees
Headquarters location
Chattanooga, TN, US
Year founded
1985