Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance
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Overnight Tech Chat Support information
See salary details
$27K - $30.5K
0% of jobs
$30.5K - $34.1K
3% of jobs
$37.6K is the 25th percentile. Wages below this are outliers.
$34.1K - $37.6K
22% of jobs
The median wage is $39.7K / yr.
$37.6K - $41.2K
43% of jobs
$41.2K - $44.7K
6% of jobs
$44.9K is the 75th percentile. Wages above this are outliers.
$44.7K - $48.3K
6% of jobs
$48.3K - $51.8K
6% of jobs
$51.8K - $55.4K
5% of jobs
$55.4K - $58.9K
3% of jobs
$58.9K - $62.5K
3% of jobs
$62.5K - $66K
1% of jobs
$27K
$43.5K
$66K
How much do overnight tech chat support jobs pay per year?
As of Jun 6, 2026, the average yearly pay for overnight tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Tech Chat Support jobs? The most popular types of Tech Chat Support jobs are:
Other
Posted 2 days ago
Job description
Chat Support Agent
Short Description:
Location - Field Quality Center (FQC) Smyrna, TN
Hrs 7am - 4pm - Onsite
**please use attached screen form**
The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.
Job Functions
- Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.
- Provides support consistent with brand values, profitability and cost reduction goals.
- Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.
- Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
- Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
- Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.
- Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources
- Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.
- Create PowerPoint and Excel documents for upper management
- Complete support tasks as requested to assist team members
- Create and monitor Salesforce Reports and Dashboards
- Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics
- Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
- Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning
- Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.
- As necessary, performs other related duties of which the above are representative.
Minimum Qualifications
- Job Knowledge and Skill: Good interpersonal and communications skills.
- Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.
- 2 plus years previous automotive service or parts experience, and IT experience preferred.
- Ability to use resource material and applications for department and dealer support.
- 2 plus years previous work in a professional environment
- High school diploma required. degree preferred.
- Consider equivalent related college or technical courses, seminars and in-house classroom training.
- Basic knowledge of Client Office products such as Outlook, Word, Excel and PowerPoint.
- Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.
- Previous Salesforce.com experience preferred.
About Artech Design Group
Sourced by ZipRecruiter
Industry
Architectural services
Company size
11 - 50 Employees
Headquarters location
Chattanooga, TN, US
Year founded
1985