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Senior Tech Chat Support Jobs (NOW HIRING)

Artech

Chat Support Agent

Smyrna, TN

Chat Support Agent Short Description: Location - Field Quality Center (FQC) Smyrna, TN Hrs 7am - 4pm - Onsite **please use attached screen form** The Chat Support Agent provides live chat assistance

New

Epitec

Chat Support Agent - R00209947

Smyrna, TN · On-site

$25/hr

* Location: Smyrna, Tennessee * Type: Contract * Job #103916 Overview We are seeking a Chat Support Agent to provide real-time assistance to dealership service, parts, and warranty teams. This role

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California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Job Description * Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our

Walmart

Senior Technology Support

Bentonville, AR · On-site

Position Summary... What you'll do...The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT

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As of Jun 5, 2026, the average hourly pay for senior tech chat support in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $33.41 per hour, depending on experience, location, and employer.
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Senior Tech Chat Support jobs near you

Chat Support Agent

Artech

Smyrna, TN

Other

Posted yesterday

Job description

Chat Support Agent
Short Description:
Location - Field Quality Center (FQC) Smyrna, TN
Hrs 7am - 4pm - Onsite
**please use attached screen form**
The Chat Support Agent provides live chat assistance to dealers, offering general support and playing a key role in the LenZ program. The role also includes completing departmental support tasks as assigned.
Job Functions

  • Provides help desk assistance and direction on Chat to dealership service, parts and warranty departments fielding general inquiries regarding vehicle maintenance, service or repair.
  • Provides support consistent with brand values, profitability and cost reduction goals.
  • Documents all cases with required information; searches database for similar and related matches; updates existing cases and closes out completed cases.
  • Analyzes decisions from the customer's viewpoint and recommends actions with the customer needs and values in mind.
  • Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments.
  • Teams with people from other organizations, independent of borders (functions and affiliates) to complete reporting requirements.
  • Navigating Service Manuals, researching TECH LINE Cases, reviewing internal resources, searching ASIST, and utilizing other resources
  • Provide support for LenZ- Learning the LenZ platform, onboarding new dealers, managing enrollment and account setup, guiding users through features, resolving issues, and promoting effective use of the technology.
  • Create PowerPoint and Excel documents for upper management
  • Complete support tasks as requested to assist team members
  • Create and monitor Salesforce Reports and Dashboards
  • Make outcalls to dealers to provide technical assistance not related to vehicle diagnostics
  • Initiate Tech Link sessions to remotely assist dealers with PC and other technical issues
  • Prepare meeting materials, scheduling, and other associated items related to PEEK training course and other special event planning
  • Sourcing information and creating Tech Alerts to create awareness and share knowledge with Technicians.
  • As necessary, performs other related duties of which the above are representative.

Minimum Qualifications
  • Job Knowledge and Skill: Good interpersonal and communications skills.
  • Typing skills: 40 WPM. Ability to prioritize and complete multiple varied time-sensitive tasks.
  • 2 plus years previous automotive service or parts experience, and IT experience preferred.
  • Ability to use resource material and applications for department and dealer support.
  • 2 plus years previous work in a professional environment
Education:
  • High school diploma required. degree preferred.
  • Consider equivalent related college or technical courses, seminars and in-house classroom training.
  • Basic knowledge of Client Office products such as Outlook, Word, Excel and PowerPoint.
  • Ability and willingness to learn new software applications such as CONSULT, Webex, ASIST, Electronic Parts Catalog and NNAnet.
  • Previous Salesforce.com experience preferred.
Skills: Skill Required / Desired mount of Experience Expertise Rating Move High school diploma required. degree preferred Required Two or more years in a professional environment. Required Typing skills: 40 WPM. Required Previous Salesforce.com experience preferred. Required

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