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Senior Tech Chat Support Jobs in California (NOW HIRING)

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...

They are seeking a Senior Tech Lead with experience in Angular, PWA, and AWS managed cloud services ... and supporting platforms • Knows and has implemented the latest framework for responsive web ...

Senior Technology Trainer

Los Angeles, CA · On-site

$102K - $130K/yr

That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...

Senior Technology Engineer

San Jose, CA · On-site

$122K - $168K/yr

We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...

Senior Tech Service Mgmt

Sacramento, CA · On-site

$94K - $158K/yr

Ensure continuous availability and optimal performance of IT/Network services to support ... Our Senior Tech Service Mgmt-2, earns between$105,600 - $158,800. Not to mention all the other ...

Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...

Senior Technology Auditor

Pleasanton, CA · On-site

$90K - $110K/yr

We support Workday's key business objectives and core values by using a systematic, riskbased ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...

Senior Technology Engineer

San Jose, CA · On-site

$122K - $168K/yr

We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...

Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...

Experience with chat support is a plus Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team ...

Senior Technology Auditor

Pleasanton, CA · On-site

$90K - $110K/yr

We support Workday's key business objectives and core values by using a systematic, risk-based ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...

Accounting Support

Campbell, CA · On-site +1

$34/hr

Respond to customer queries efficiently and effectively via omni chat platforms, ensuring timely ... About Skill Skill connects the best professional, IT, engineering, financial and administrative ...

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Senior Tech Chat Support information

What cities in California are hiring for Senior Tech Chat Support jobs?

Cities in California with the most Senior Tech Chat Support job openings:

Chat Agent

Fresno, CA • On-site

$15 - $19.50/hr

Full-time

Re-posted 13 days ago


Job description

Job Description

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.

  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.

  • Maintain a high level of professionalism and customer service etiquette in all interactions.

  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.

  • Excellent written communication skills with a strong command of grammar and spelling.

  • Previous customer service or chat support experience is a plus but not required.

  • Strong problem-solving skills and the ability to think quickly and logically.

  • Proficiency in using computers and familiarity with chat and messaging platforms.

  • Ability to multitask effectively and handle multiple chat conversations simultaneously.

  • Empathy, patience, and a customer-focused attitude.

  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.

  • Team player with strong interpersonal skills.

  • Ability to adapt to changing processes and technologies.