Chat Agent
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Quick apply
Chat Agent
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Senior Technology Support
San Mateo, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
San Mateo, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Hayward, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Hayward, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Sunnyvale, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Sunnyvale, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Mountain View, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Mountain View, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Cupertino, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Cupertino, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Fremont, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Fremont, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Milpitas, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
Milpitas, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
San Jose, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Support
San Jose, CA · On-site
$91K - $169K/yr
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This ...
Senior Technology Trainer
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Senior Technology Trainer
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Sr. Technology Auditor
San Francisco, CA · On-site
$110K - $145K/yr
About the Role The Internal Audit ("IA") Department is seeking a highly motivated IT Audit Senior ... This role focuses on executing IT operational audits and supporting SOX compliance efforts ...
Sr. Technology Auditor
San Francisco, CA · On-site
$110K - $145K/yr
About the Role The Internal Audit ("IA") Department is seeking a highly motivated IT Audit Senior ... This role focuses on executing IT operational audits and supporting SOX compliance efforts ...
Senior Technology Trainer
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Senior Technology Trainer
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Sr. Technology Auditor
$96K - $125K/yr
About the role The Internal Audit ("IA") Department is seeking a highly motivated IT Audit Senior ... This role focuses on executing IT operational audits and supporting SOX compliance efforts ...
Sr. Technology Auditor
$96K - $125K/yr
About the role The Internal Audit ("IA") Department is seeking a highly motivated IT Audit Senior ... This role focuses on executing IT operational audits and supporting SOX compliance efforts ...
Information Technology Support Engineer
Vista, CA · On-site
$105K - $125K/yr
High-visibility role working closely with senior technology leadership * Hands-on support role with more variety than a standard help desk position * Exposure to endpoint support, business ...
New
Information Technology Support Engineer
Vista, CA · On-site
$105K - $125K/yr
High-visibility role working closely with senior technology leadership * Hands-on support role with more variety than a standard help desk position * Exposure to endpoint support, business ...
New
Senior Technology Auditor
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, riskbased ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
Senior Technology Auditor
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, riskbased ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
Customer Service Agent
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Customer Service Agent
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Senior Technology Auditor
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, risk-based ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
Senior Technology Auditor
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, risk-based ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance ...
As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance ...
As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance ...
As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance ...
Customer Service Agent
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Customer Service Agent
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Senior Tech Chat Support information
How do you become a senior tech chat support?
To become a senior tech chat support specialist, candidates typically need several years of experience in technical support roles, strong problem-solving skills, and proficiency with support tools and troubleshooting techniques. Advancing often involves gaining expertise in specific products or technologies, demonstrating leadership abilities, and sometimes obtaining relevant certifications such as CompTIA A+ or ITIL. Progression may also require excellent communication skills and the ability to handle complex customer issues independently.
What cities in California are hiring for Senior Tech Chat Support jobs? Cities in California with the most Senior Tech Chat Support job openings:
$15 - $19.50/hr
Full-time
Re-posted 18 days ago
Job description
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.