Chat Agent
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Quick apply
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Quick apply
Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Ability to adapt to changing processes and technologies.
Irvine, CA · Remote
$24 - $34/hr
... technology environment. ROLE & RESPONSIBILITIES: * Serve as the primary point of contact for client ... live chat, delivering timely and accurate responses. * Troubleshoot and resolve technical ...
Irvine, CA · Remote
$24 - $34/hr
... technology environment. ROLE & RESPONSIBILITIES: * Serve as the primary point of contact for client ... live chat, delivering timely and accurate responses. * Troubleshoot and resolve technical ...
Irvine, CA · Remote
$24 - $34/hr
... technology environment. ROLE & RESPONSIBILITIES: * Serve as the primary point of contact for client ... live chat, delivering timely and accurate responses. * Troubleshoot and resolve technical ...
Irvine, CA · Remote
$24 - $34/hr
... technology environment. ROLE & RESPONSIBILITIES: * Serve as the primary point of contact for client ... live chat, delivering timely and accurate responses. * Troubleshoot and resolve technical ...
San Jose, CA · Remote
$18 - $25/hr
We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...
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San Jose, CA · Remote
$18 - $25/hr
We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...
Santa Clara, CA · On-site
They are seeking a Senior Tech Lead with experience in Angular, PWA, and AWS managed cloud services ... and supporting platforms • Knows and has implemented the latest framework for responsive web ...
Santa Clara, CA · On-site
They are seeking a Senior Tech Lead with experience in Angular, PWA, and AWS managed cloud services ... and supporting platforms • Knows and has implemented the latest framework for responsive web ...
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
Los Angeles, CA · On-site
$102K - $130K/yr
That includes supporting you both in and outside of the office. With us, you'll find: * A firm ... The Senior Technology Trainer designs and conducts general and legal-specific training programs for ...
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the ... Sets the tone for teamwork by supporting others in their work and delivering on commitments made to ...
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the ... Sets the tone for teamwork by supporting others in their work and delivering on commitments made to ...
San Jose, CA · On-site
$122K - $168K/yr
We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...
San Jose, CA · On-site
$122K - $168K/yr
We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...
Sacramento, CA · On-site
$94K - $158K/yr
Ensure continuous availability and optimal performance of IT/Network services to support ... Our Senior Tech Service Mgmt-2, earns between$105,600 - $158,800. Not to mention all the other ...
Sacramento, CA · On-site
$94K - $158K/yr
Ensure continuous availability and optimal performance of IT/Network services to support ... Our Senior Tech Service Mgmt-2, earns between$105,600 - $158,800. Not to mention all the other ...
San Mateo, CA · On-site
Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...
San Mateo, CA · On-site
Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, riskbased ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, riskbased ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the ... Sets the tone for teamwork by supporting others in their work and delivering on commitments made to ...
The Assurance Senior, Technology Risk Assurance is responsible for assisting in the planning of the ... Sets the tone for teamwork by supporting others in their work and delivering on commitments made to ...
San Jose, CA · On-site
$122K - $168K/yr
We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...
San Jose, CA · On-site
$122K - $168K/yr
We are looking for a Senior Technology Engineer. This person will be responsible for the interface ... Own device test structure definition and support silicon characterization to validate process ...
San Mateo, CA · On-site
Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...
Quick apply
San Mateo, CA · On-site
Own full-cycle recruitment, from intake to close, for technical roles supporting the integration of ... senior leaders, including executives * Have a strong, proactive sourcing background and the ...
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Rancho Cucamonga, CA · On-site
Experience with chat support is a plus Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team ...
Rancho Cucamonga, CA · On-site
Experience with chat support is a plus Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team ...
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, risk-based ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
Pleasanton, CA · On-site
$90K - $110K/yr
We support Workday's key business objectives and core values by using a systematic, risk-based ... About the Role We are seeking an experienced and highly curious Senior Technology Auditor to lead ...
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
San Jose, CA · On-site
$17.13/hr
... chat * At least 1 year programming or API level tech support experience * Proven ability to ... Sr. Recruiter Direct: 317-210-8733
Campbell, CA · On-site +1
$34/hr
Respond to customer queries efficiently and effectively via omni chat platforms, ensuring timely ... About Skill Skill connects the best professional, IT, engineering, financial and administrative ...
Campbell, CA · On-site +1
$34/hr
Respond to customer queries efficiently and effectively via omni chat platforms, ensuring timely ... About Skill Skill connects the best professional, IT, engineering, financial and administrative ...
Cities in California with the most Senior Tech Chat Support job openings:
Fresno, CA • On-site
$15 - $19.50/hr
Full-time
Re-posted 13 days ago
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.