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Internship Tech Chat Support Jobs (NOW HIRING)

TEKsystems

Desktop Support

Portland, OR · On-site

$24 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Other duties as assigned Job Requirements: • 2+ years of desktop support experience, preferably in a medium to large end ...

TEKsystems

Desktop Support

Portland, OR

$24 - $27/hr

... chat sessions • Learn, implement and train others on new technologies • Other duties as assigned Job Requirements: • 2+ years of desktop support experience, preferably in a medium to large end ...

TEKsystems

Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Provide proactive support to consumers requesting assistance with dealer, vehicle locates and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Chat Agent

Warren, MI · Hybrid

$20 - $22/hr

Provide proactive support to consumers requesting assistance with dealer, vehicle locates and ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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How much do internship tech chat support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for internship tech chat support in the United States is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.51 per hour, depending on experience, location, and employer.

What is an internship tech chat support?

An Internship Tech Chat Support is a temporary, entry-level position where interns assist customers or users with technical issues through online chat platforms. Interns in this role help troubleshoot software or hardware problems, answer common technical questions, and guide users toward solutions. This position provides valuable hands-on experience in customer service, technical support, and communication skills, making it ideal for students or recent graduates interested in technology careers. Interns often work under supervision and may have opportunities to learn about IT systems, customer relationship management, and problem-solving in a professional environment.

What are some common challenges faced by interns in tech chat support, and how can they be addressed?

Interns in Tech Chat Support often encounter challenges such as handling multiple customer inquiries simultaneously, quickly learning new software tools, and effectively communicating technical information to users with varying levels of technical knowledge. To address these challenges, it is helpful to proactively seek guidance from experienced team members, take detailed notes during training sessions, and regularly review product documentation. Embracing a collaborative attitude and asking questions when unsure can also foster a supportive learning environment and accelerate skill development.

What are the key skills and qualifications needed to thrive as an internship tech chat support, and why are they important?

To excel as an Internship Tech Chat Support, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework or a related degree in IT or computer science. Familiarity with ticketing platforms, live chat software, and knowledge base systems is commonly required. Strong written communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient, clear support that enhances customer satisfaction and keeps technical issues resolved swiftly.

What is the difference between Internship Tech Chat Support vs Customer Service Representative?

AspectInternship Tech Chat SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail, or office environments
Industry UsageTechnology companies, IT support servicesRetail, telecom, banking, and various service sectors
Search & Comparison IntentFocus on technical support via chat, entry-level tech rolesCustomer interaction, problem-solving, communication skills

Internship Tech Chat Support roles typically involve providing technical assistance through online chat platforms, often requiring some technical knowledge and offering a learning experience. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on communication and problem-solving skills. While both roles involve customer interaction, the internship tech chat support is more specialized in technical support within the tech industry.

What cities are hiring for Internship Tech Chat Support jobs?

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What are the most commonly searched types of Tech Chat Support jobs?

The most popular types of Tech Chat Support jobs are:

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Internship Tech Chat Support jobs near you

Technology Internship Program (AI Strategy)

Chicago, IL • Hybrid

Cna
See more jobs at Cnaexternal

$35K - $65K/yr

Full-time

Posted 9 days ago

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

As one of the country's largest writers of commercial and specialty insurance, CNA depends on the talent, expertise and enthusiastic engagement of our employees. We provide insurance protection to more than 1 million businesses and professionals in the U.S. and internationally, offering unique expertise for the businesses and industries we serve. Our commitment to diversity and inclusion enables us to serve a broad range of customers while supporting our communities through charitable contributions and employee volunteerism.
CNA's Tech Summer Internship Program is looking to create a team of interns for a dynamic and fast pace 10-12 week training program that provides hands on experience in shaping the future of AI-driven innovation, governance, and workplace transformation. Interns will collaborate with cross-functional teams to pilot productivity tools, assess AI risks, and contribute to responsible innovation across the enterprise.

JOB DESCRIPTION:

Program Features and Benefits:

  • Collaborate with CNA's Digital Workplace Enablement and AI Strategy teams to pilot and evaluate emerging AI tools such as Microsoft 365 Copilot and Copilot Web Chat.
  • Support the development and refinement of AI governance policies, standards, and guidelines that promote ethical and compliant use of AI
  • Conduct risk assessments and control testing for generative AI tools used in business operations
  • Partner with business units to optimize AI prompts, data formats, and workflows to improve operational efficiency
  • Explore regulatory developments and industry trends to inform CNA's AI compliance strategy
  • Contribute to training materials and awareness campaigns on responsible AI use.
  • In-depth education in technology, the insurance industry, CNA's organization and how Technology plays a leading role in an insurer's profitability
  • A dedicated manager and a mentor who will guide you throughout your internship program at CNA
  • Opportunities to meet with members of our senior leadership team and learn about their personal experiences in Technology within the insurance industry
  • Professional and personal development activities and ongoing feedback and coaching on performance
  • Consideration for potential full-time placement upon graduation

Required Knowledge, Skills and Experience:

  • Must be a sophomore, junior, or senior (undergraduate) or in the first year of a Master's program pursuing a degree in Information Systems, Computer Science, Human-Computer Interaction, Business Technology, or a related field
  • A minimum 3.00 GPA is required (overall and major)
  • Familiarity with digital productivity platforms (e.g., Microsoft 365 tools such as Word and Outlook, Google Workspace) and interest in emerging AI technologies
  • Understanding of basic IT concepts including systems architecture, user experience, and enterprise tooling
  • Ability to research, analyze, and clearly communicate technical concepts related to AI and workplace technology, both written and verbal
  • Strong collaboration skills with the ability to work independently and within cross-functional teams
  • Excellent organizational skills and time management to support multiple pilot initiatives
  • Strong organizational skills
  • Excellent interpersonal and communication skills
  • Effective problem solving, analytical aptitude, learn quickly and embrace change
  • Demonstrated leadership ability
  • Must be legally authorized to work in the United States without sponsorship now or in the future

Program Location:

CNA's corporate headquarters is located in the heart of downtown Chicago at 151 N Franklin St, near all public transportation from the city and suburbs. The program will employ a hybrid working model, alternating between working in the office and from home.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually.Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visitcnabenefits.com.


CNAutilizesAI-enabled technology during the recruiting process. For more information, please visitourcareers page.


CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com

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