Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
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Technical Support/ IT Support-- Columbus, OH 43219
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$20 - $26/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
Technical Support/ IT Support-- Columbus, OH 43219
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The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
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Do you enjoy helping people with technology? Are you looking for a paid internship/entry level ... Coordinate work with vendors and other third parties to support our customers and their ...
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$15 - $20/hr
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Internship Tech Chat Support information
What is an internship tech chat support?
An Internship Tech Chat Support is a temporary, entry-level position where interns assist customers or users with technical issues through online chat platforms. Interns in this role help troubleshoot software or hardware problems, answer common technical questions, and guide users toward solutions. This position provides valuable hands-on experience in customer service, technical support, and communication skills, making it ideal for students or recent graduates interested in technology careers. Interns often work under supervision and may have opportunities to learn about IT systems, customer relationship management, and problem-solving in a professional environment.
What are some common challenges faced by interns in tech chat support, and how can they be addressed?
Interns in Tech Chat Support often encounter challenges such as handling multiple customer inquiries simultaneously, quickly learning new software tools, and effectively communicating technical information to users with varying levels of technical knowledge. To address these challenges, it is helpful to proactively seek guidance from experienced team members, take detailed notes during training sessions, and regularly review product documentation. Embracing a collaborative attitude and asking questions when unsure can also foster a supportive learning environment and accelerate skill development.
What are the key skills and qualifications needed to thrive as an internship tech chat support, and why are they important?
To excel as an Internship Tech Chat Support, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework or a related degree in IT or computer science. Familiarity with ticketing platforms, live chat software, and knowledge base systems is commonly required. Strong written communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient, clear support that enhances customer satisfaction and keeps technical issues resolved swiftly.
What is the difference between Internship Tech Chat Support vs Customer Service Representative?
| Aspect | Internship Tech Chat Support | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical knowledge often preferred | High school diploma or equivalent; customer service skills emphasized |
| Work Environment | Online chat platforms, remote or office settings | Call centers, retail, or office environments |
| Industry Usage | Technology companies, IT support services | Retail, telecom, banking, and various service sectors |
| Search & Comparison Intent | Focus on technical support via chat, entry-level tech roles | Customer interaction, problem-solving, communication skills |
Internship Tech Chat Support roles typically involve providing technical assistance through online chat platforms, often requiring some technical knowledge and offering a learning experience. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on communication and problem-solving skills. While both roles involve customer interaction, the internship tech chat support is more specialized in technical support within the tech industry.
$21/hr
Contractor
Re-posted 8 days ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA