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Internship Tech Chat Support Jobs in Ohio (NOW HIRING)

Materion

2027 Internship Summer Program

Elmore, OH · On-site

$15 - $27/hr

... technologies that impact every day life while focused on safety and sustainability globally? Then ... Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ...

Materion

2027 Internship Summer Program

Cleveland, OH · On-site

$15 - $27/hr

... technologies that impact every day life while focused on safety and sustainability globally? Then ... Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ...

Materion

2027 Internship Summer Program

Lorain, OH · On-site

$15 - $27/hr

... technologies that impact every day life while focused on safety and sustainability globally? Then ... Coffee Chat Professional Series (soft skill webinars) * Assigned Mentor / Buddy * Trip to Corporate ...

ExactCare Pharmacy

IT Support Specialist

Cleveland, OH · On-site

$60 - $80/hr

Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...

AnewHealth

IT Support Specialist

Cleveland, OH

Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...

Proctor & Gamble

$14.50 - $19.25/hr

Procter & Gamble is seeking interns who are passionate about ensuring that all critical IT/OT ... Understanding of cybersecurity standards and the ability to support P&G's cybersecurity initiatives ...

Proctor & Gamble

Site Digital IT Manager Internship

Lima, OH · On-site

$14.50 - $19.25/hr

Procter & Gamble is seeking interns who are passionate about ensuring that all critical IT/OT ... Understanding of cybersecurity standards and the ability to support P&G's cybersecurity initiatives ...

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Internship Tech Chat Support information

What is an internship tech chat support?

An Internship Tech Chat Support is a temporary, entry-level position where interns assist customers or users with technical issues through online chat platforms. Interns in this role help troubleshoot software or hardware problems, answer common technical questions, and guide users toward solutions. This position provides valuable hands-on experience in customer service, technical support, and communication skills, making it ideal for students or recent graduates interested in technology careers. Interns often work under supervision and may have opportunities to learn about IT systems, customer relationship management, and problem-solving in a professional environment.

What are some common challenges faced by interns in tech chat support, and how can they be addressed?

Interns in Tech Chat Support often encounter challenges such as handling multiple customer inquiries simultaneously, quickly learning new software tools, and effectively communicating technical information to users with varying levels of technical knowledge. To address these challenges, it is helpful to proactively seek guidance from experienced team members, take detailed notes during training sessions, and regularly review product documentation. Embracing a collaborative attitude and asking questions when unsure can also foster a supportive learning environment and accelerate skill development.

What are the key skills and qualifications needed to thrive as an internship tech chat support, and why are they important?

To excel as an Internship Tech Chat Support, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by coursework or a related degree in IT or computer science. Familiarity with ticketing platforms, live chat software, and knowledge base systems is commonly required. Strong written communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient, clear support that enhances customer satisfaction and keeps technical issues resolved swiftly.

What is the difference between Internship Tech Chat Support vs Customer Service Representative?

AspectInternship Tech Chat SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; customer service skills emphasized
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, retail, or office environments
Industry UsageTechnology companies, IT support servicesRetail, telecom, banking, and various service sectors
Search & Comparison IntentFocus on technical support via chat, entry-level tech rolesCustomer interaction, problem-solving, communication skills

Internship Tech Chat Support roles typically involve providing technical assistance through online chat platforms, often requiring some technical knowledge and offering a learning experience. Customer Service Representatives handle a broader range of customer inquiries across various industries, focusing on communication and problem-solving skills. While both roles involve customer interaction, the internship tech chat support is more specialized in technical support within the tech industry.

Internship Tech Chat Support jobs near you

Technology Support Intern (Summer 2027)

IGS Energy

Dublin, OH • On-site

$31K - $62K/yr

Full-time

Posted 11 days ago

Job description

WHY IGS ENERGY
At IGS Energy, interns are treated like part of the team. You will have the chance to learn from experienced professionals, contribute to meaningful work, and build relationships that help you grow personally and professionally. If you are excited to apply your technical troubleshooting, customer service, and problem-solving skills in a real-world setting and be part of a supportive, high-energy intern experience, we would love to meet you.
THE IGS INTERNSHIP EXPERIENCE
  • Embedded into a team, contributing from day one

  • Meaningful work that supports real business outcomes

  • A collaborative intern cohort experience

  • Events designed to engage and connect

  • Programming focused on developing business acumen and executive presence

  • Exposure to leaders and cross-functional teams

ABOUT THE ROLE
As a Technology Support Intern, you will gain hands-on experience supporting the hardware, software, and technology needs of employees across IGS Energy. You will work alongside experienced technology professionals to help resolve issues, support end users, and maintain the tools that keep the business running.
This internship is ideal for students interested in IT support, systems administration, and technology operations. You will build technical skills, work directly with end users, and contribute to projects that improve the employee technology experience.
WHAT YOU WILL DO
  • Provide technical support: Assist with Tier I troubleshooting and problem resolution for hardware, software, and technology issues.

  • Support desktop technology: Install, maintain, and update desktop hardware, operating systems, and software applications across Windows, Mac, and iOS platforms.

  • Perform technology changes: Assist with hardware and software moves, additions, and configuration changes.

  • Contribute to projects: Support Technology Support team projects and collaborate with technical staff as needed.

  • Maintain documentation: Help create and maintain installation guides, procedures, and technical documentation.

  • Evaluate new technology: Assist with reviewing new hardware and software solutions and escalate unresolved issues when appropriate.

  • Support knowledge management: Help maintain the knowledge base, document issues and resolutions, and generate reports for management.

  • Coach and communicate: Help document policies and procedures while supporting end-user training and communication efforts.

WHAT YOU WILL GAIN
  • Hands-on experience supporting enterprise technology environments

  • Exposure to desktop hardware, operating systems, software applications, and troubleshooting

  • Experience working with end users and delivering outstanding customer support

  • Opportunities to strengthen communication, organization, and technical problem-solving skills

  • Exposure to IT operations, systems administration, and support processes

  • Experience contributing to real-world technology projects and initiatives

WHAT WE ARE LOOKING FOR
  • Currently pursuing a bachelor's degree in CIS, CSE, MIS, or a related field

  • Strong problem-solving and troubleshooting skills

  • Excellent written and verbal communication skills

  • Exceptional organizational skills, follow-through, and multitasking abilities

  • The ability to provide great customer service with a sense of urgency

  • Comfort working with a variety of technologies and learning new systems

  • The ability to thrive in a driven, passionate, creative, and collaborative environment

At IGS Energy, you will do more than intern, you will make an impact. You will take ownership of real projects, collaborate with teams across the business, and see your work come to life. Plus, you will connect with peers and leaders through our speaker series, intern events, and professional development experiences designed to help you grow.
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$31,200.00 - $62,400.00
*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.
Equal Opportunity Employment:
It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.

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