Senior Technical Support Jobs in Rochester, NY (NOW HIRING)

What Product Engineering contributes to Cardinal Health Engineering is responsible for performing research and analyses to develop design options for components, products, systems and processes. Product Engineering is responsible for developing iterations, modifying, implementing and supporting existing products that function within the product families through adherence to established design control processes and good engineering practices. Job Summary The Senior Product Engineer (Cyclotron Engineer) provides technical support to our PET production sites that manufacture product from about midnight through 9 am in the morning.

Engineers provide maintenance to the manufacturing systems (cyclotron and chemical synthesis units) outside of these hours and are also on call during if there are issues during production. The systems we work with are radioactive so for safety reasons much planned maintenance is performed late afternoons, evening, and weekends. The primary work environment consists of a cyclotron and associated manufacturing facility for the production of PET radiopharmaceuticals, which must be kept clean, orderly, properly lighted and maintained in optimum operating condition.

Employees handle radioactive materials and are exposed to very low amounts of radiation that are deemed safe by current standards. Work directly with Cardinal Health manufacturing plants and suppliers on a daily basis. Responsibilities Provides support to on-site manufacturing Operations staff for troubleshooting and repairing of all cyclotron systems, support, production, and quality analysis equipment.

Effectively execute the established maintenance program for cyclotron facility based on production demands and business needs. Maintains service tools and site level parts inventory as required by the manufacturing preventive / corrective maintenance program. Provides technical support in investigations of equipment and production failures ensuring root cause analysis and corrective actions are completed to a satisfactory level.

Conducts ongoing analysis to determine equipment trends and performance metrics to maintain reliable, consistent production. Implements performance and reliability improvements for assigned systems with guidance from Regional Engineer. Performs any other miscellaneous engineering duties as required to ensure the goals and objectives of the department are met.

Qualifications Bachelor's degree in related field, or equivalent work experience (Engineering, Biotechnology, Physical sciences, Chemistry) preferred Specific background and experience may be substituted for the degree requirements A minimum of 2 + years related work experience preferred Experience in troubleshooting and repair of large scale (electronic, computing & mechanical) systems Experience in pharmaceutical manufacturing in FDA-regulated environment, or comparable mechanical, electronic, laboratory background is preferred Working knowledge of Radiation Safety, ALARA Concepts and Radioactive Materials license and handling is preferred Ability to manage up to 75 lbs Crawling, stooping, crouching, and kneeling What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $68,500- $97,800 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 05/24/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate.

Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Apply.