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Senior Technical Support Jobs in Rochester, NY (NOW HIRING)

Corning

Sr. Optical Applications Engineer

Fairport, NY

... This Senior Applications Engineer is responsible for providing technical leadership and customer ... Provide technical support for customer inquiries, product qualifications, quality concerns, product ...

Corning

Sr. Optical Applications Engineer

Fairport, NY · On-site

... This Senior Applications Engineer is responsible for providing technical leadership and customer ... Provide technical support for customer inquiries, product qualifications, quality concerns, product ...

Corning

Sr. Optical Applications Engineer

Fairport, NY · On-site

... This Senior Applications Engineer is responsible for providing technical leadership and customer ... Provide technical support for customer inquiries, product qualifications, quality concerns, product ...

LaBella Associates

Senior Plumbing Engineer

Rochester, NY · On-site

$120K - $150K/yr

We are currently hiring a Senior Plumbing Engineer in our Building Engineering division at our ... and technical support as required to fulfill project requirements. Typical projects will involve ...

LaBella Associates

Senior Plumbing Engineer

Rochester, NY · On-site

$120K - $150K/yr

We are currently hiring a Senior Plumbing Engineer in our Building Engineering division at our ... and technical support as required to fulfill project requirements. Typical projects will involve ...

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Showing results 41-60

All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Rochester, NY

Senior Technical Support information

See Rochester, NY salary details

$33.1K

$109.2K

$225.5K

How much do senior technical support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for senior technical support in Rochester, NY is $109,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $119,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Rochester, NY? The most popular types of Technical Support jobs in Rochester, NY are:
What are popular job titles related to Senior Technical Support jobs in Rochester, NY? For Senior Technical Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Rochester, NY look for? The top searched job categories for Senior Technical Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Technical Support jobs? Cities near Rochester, NY with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Rochester, NY as of August 2026, with employment types broken down into 94% Full Time, and 6% Nights. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $109,179 per year, or $52.5 per hour.

Senior Electrical Engineer

Vitrek Corporation

Rochester, NY

$130K - $150K/yr

Full-time

Posted 9 days ago

Job description

Overview

Now Hiring: Senior Electrical Engineer

Location: Albany, NY

Schedule: Full Time

What’s in It for You

Compensation: $130,000 to $150,000

Benefits:

  • 401K with company match
  • Medical, dental, and vision coverage with multiple plan options
  • Employer-sponsored short-term disability insurance
  • Additional voluntary benefits
  • Employee Assistance Program (EAP)
  • Paid vacation
  • 5 paid sick days annually (front-loaded)
  • 10 paid holidays
  • Tuition reimbursement
  • Strong support for continuing education and career advancement

Who We Are

More than the sum of our parts — Vitrek is one company, driving innovation through a family of industry-leading brands — Vitrek, GaGe, and MTI Instruments enable breakthroughs in a variety of industries by delivering high-precision, easy-to-use test and measurement products that enable better quality, and the in-process collection of critical test data.

Vitrek designs and manufactures products for:

  • Hipot testing
  • Power Analysis
  • Jet Aircraft Engine Balancing
  • Semiconductor metrology
  • High Speed Data Acquisition

About the Opportunity

Join Vitrek as a Senior Electrical Engineer and play a key role in shaping the next generation of precision instrumentation. Based in our Albany, NY engineering center of excellence, you’ll lead system-level design initiatives while collaborating with a high-performing team of electrical and software engineers.

This is an exciting opportunity for an experienced engineer who thrives in a hands-on environment and is passionate about delivering high-performance, low-noise analog solutions.

You’ll report directly to the Vice President of Engineering and have the opportunity to influence both new product development and the evolution of our existing product portfolio.

What You’ll Do

  • Lead digital, analog and mixed-signal circuit design, including:
    • Component selection
    • SPICE simulation
    • Schematic capture, PCB layout, and BOM development
    • Debugging and validation
  • Design and optimize circuits with a focus on low-noise performance and stability
  • Conduct circuit performance testing and analysis
  • Support legacy products and ongoing production efforts
  • Provide application and technical support as needed
  • Contribute to project leadership and mentor junior engineers (as applicable)

What You Bring

  • BS or MS in Electrical Engineering from an ABET-accredited program
  • 5+ years of post degree work experience.
  • Strong experience with mixed-signal systems and debugging
  • Eligibility to work in the United States
  • Willingness to travel occasionally (less than 10%, domestic/international)

Nice to Have

  • Experience with low power switching inverters (<50W)
  • Design of low and ultra-low noise amplifiers (op-amps and discrete)
  • Audio amplifier design experience
  • Active analog filter design
  • Exposure to RF circuit design and testing

Ready to Apply?

If you’re excited about designing cutting-edge analog systems and want to make a real impact, we’d love to hear from you.