Overview Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone ...
Overview Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone ...
IT Help Desk
Victor, NY · On-site
They are seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment, providing both remote and on-site support. Responsibilities : • Provide ...
IT Help Desk
Victor, NY · On-site
They are seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment, providing both remote and on-site support. Responsibilities : • Provide ...
Service Desk Technician
$26 - $36/hr
Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...
Service Desk Technician
$26 - $36/hr
Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...
Service Desk Technician
Fairport, NY · On-site
$26 - $36/hr
Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...
Service Desk Technician
Fairport, NY · On-site
$26 - $36/hr
Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...
Service Desk Technician
Fairport, NY · On-site
$26 - $36/hr
IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with ...
Service Desk Technician
Fairport, NY · On-site
$26 - $36/hr
IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...
HelpDesk Suupport
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.
HelpDesk Suupport
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: Basic ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: Basic ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: · Basic ...
Quick apply
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: · Basic ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: • Basic ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems ... help desk or customer service experience preferred Skills and Knowledge Required: • Basic ...
On-Site Support Technician
Macedon, NY · On-site
$22 - $30/hr
On-Site Support Technician Seeking an experienced On-Site Support Technician to serve as the ... Serve as the primary on-site IT contact for daily help desk and user support needs * Troubleshoot ...
On-Site Support Technician
Macedon, NY · On-site
$22 - $30/hr
On-Site Support Technician Seeking an experienced On-Site Support Technician to serve as the ... Serve as the primary on-site IT contact for daily help desk and user support needs * Troubleshoot ...
Vending Technician
Rochester, NY · On-site
$22 - $25/hr
R10067769 Vending Technician (Open) Location: Rochester, NY - Mahany - Retail shop How will you ... Must have prior inventory management, customer service, sales and/or PC help desk related ...
Vending Technician
Rochester, NY · On-site
$22 - $25/hr
R10067769 Vending Technician (Open) Location: Rochester, NY - Mahany - Retail shop How will you ... Must have prior inventory management, customer service, sales and/or PC help desk related ...
Pharmacy Prior Authorization Technician
Rochester, NY · On-site
$17.25 - $21/hr
The Technician acts as a resource for staff regarding members' specific contract benefits ... help desk, customer care and claim processors to coordinate pharmacy and/or medical claims with ...
Pharmacy Prior Authorization Technician
Rochester, NY · On-site
$17.25 - $21/hr
The Technician acts as a resource for staff regarding members' specific contract benefits ... help desk, customer care and claim processors to coordinate pharmacy and/or medical claims with ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Freelance Help Desk Technician information
See Rochester, NY salary details
$12.58 - $14.47
2% of jobs
$14.47 - $16.37
6% of jobs
$16.37 - $18.27
12% of jobs
$18.81 is the 25th percentile. Wages below this are outliers.
$18.27 - $20.17
17% of jobs
The median wage is $21.69 / hr.
$20.17 - $22.07
16% of jobs
$22.07 - $23.97
16% of jobs
$24.92 is the 75th percentile. Wages above this are outliers.
$23.97 - $25.86
12% of jobs
$25.86 - $27.76
7% of jobs
$27.76 - $29.66
6% of jobs
$29.66 - $31.56
3% of jobs
$31.56 - $33.46
2% of jobs
$12
$22
$33
How much do freelance help desk technician jobs pay per hour?
As of May 27, 2026, the average hourly pay for freelance help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Freelance Help Desk Technician, and why are they important?
To thrive as a Freelance Help Desk Technician, you need strong technical troubleshooting abilities, familiarity with common operating systems, and usually a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with remote support tools, ticketing systems, and diagnostic software is typically required. Exceptional communication, patience, and customer service skills help build client trust and resolve issues efficiently. These competencies are crucial for independently providing timely, effective technical support and maintaining client satisfaction in a freelance environment.
What are some common challenges faced by freelance help desk technicians, and how can they be addressed?
Freelance help desk technicians often face challenges such as balancing multiple client priorities, managing remote troubleshooting without direct access to hardware, and establishing clear communication with diverse users. To address these issues, it's important to set clear expectations with clients, use reliable remote support tools, and develop strong documentation habits. Building a network of fellow technicians for advice and support can also help when facing unfamiliar technical problems or urgent requests.
What does a Freelance Help Desk Technician do?
A Freelance Help Desk Technician provides technical support to clients or organizations on a contract or per-project basis. Their main duties include troubleshooting software and hardware issues, resolving customer technical problems, and guiding users through solutions via phone, email, or remote access tools. Unlike in-house technicians, freelancers often work with multiple clients and manage their own schedules, offering flexible and on-demand support. They must stay updated on the latest technologies and possess strong communication and problem-solving skills.
What is the difference between Freelance Help Desk Technician vs IT Support Specialist?
| Aspect | Freelance Help Desk Technician | IT Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Network+ or similar certifications often preferred | CompTIA A+, Network+ or similar certifications often required |
| Work Environment | Remote or on-site, freelance basis, multiple clients | Typically in-house or remote, employed by a company |
| Employer & Industry | Independent contractors, small businesses, IT service providers | Corporations, organizations, IT departments |
| Search & Comparison Intent | Yes, often compared for freelance opportunities and skills | Commonly compared for in-house vs freelance roles |
The main difference is that Freelance Help Desk Technicians work independently, often remotely, serving multiple clients, while IT Support Specialists are usually employed full-time by a single organization. Both roles require similar certifications and skills, but their work environments and employment structures differ.
What are the most commonly searched types of Help Desk Technician jobs in Rochester, NY? The most popular types of Help Desk Technician jobs in Rochester, NY are:
What are popular job titles related to Freelance Help Desk Technician jobs in Rochester, NY? For Freelance Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:
- It Support Technician
- Part Time Remote Help Desk Technician
- Union Help Desk Technician
- Help Desk Password Reset
- Entry Level Help Desk Technician
- Remote Help Desk Technician
- 2Nd Shift Help Desk Technician
- Remote Rope Access Technician
- Remote Independent Contractor Help Desk Technician
- Senior Help Desk Analyst
What job categories do people searching Freelance Help Desk Technician jobs in Rochester, NY look for? The top searched job categories for Freelance Help Desk Technician jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Freelance Help Desk Technician jobs? Cities near Rochester, NY with the most Freelance Help Desk Technician job openings:
Job description
Overview
Job Title: IT Help Desk
Location: Victor, NY (Onsite)
Employment Type: 6-month contract to hire
Hours: Monday - Friday (7:30 am - 4 pm)
About the Company
Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.
Overview
Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.
ResponsibilitiesKey Responsibilities
- Provide first-line technical support via phone, email, and in person
- Troubleshoot hardware, software, and network-related issues
- Support user accounts, password resets, and permissions in Active Directory
- Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
- Set up and configure desktops, laptops, and peripherals
- Escalate more complex issues as needed
- Document tickets, resolutions, and processes
- Deliver strong customer service to internal users
Required Skills & Qualifications
- Experience or exposure to Active Directory (user management, resets, permissions)
- Basic knowledge of Cisco networking (switches, routers, connectivity)
- Comfortable handling phone support and interacting with users daily
- Strong communication and customer service skills
- Ability to work onsite and support users face-to-face
- Basic understanding of Windows environments and IT fundamentals
Preferred
- CompTIA A+, Network+, or similar certifications
- Internship or help desk experience
- Experience with ticketing systems
About Wellington Steele & Associates
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Rochester, NY, US
Year founded
2002