... the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an ...
Quick apply
... the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an ...
... the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an ...
Quick apply
... the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an ...
Client Site Support Representative (NOC L1)
Victor, NY · On-site
$45K - $55K/yr
... Technician is responsible for performing all essential duties of an ITIL-based Service Desk for a ... Troubleshooting Cisco network switches and VLANS with Brite HQ Team members to help resolve issues
Client Site Support Representative (NOC L1)
Victor, NY · On-site
$45K - $55K/yr
... Technician is responsible for performing all essential duties of an ITIL-based Service Desk for a ... Troubleshooting Cisco network switches and VLANS with Brite HQ Team members to help resolve issues
Diesel Fleet Shop Manager
$70K - $80K/yr
... Help build a clean, organized, professional culture This is a hands-on leadership role - not a desk job. You'll be the person your technicians, drivers, and operations team count on to keep the shop ...
Quick apply
Diesel Fleet Shop Manager
$70K - $80K/yr
... Help build a clean, organized, professional culture This is a hands-on leadership role - not a desk job. You'll be the person your technicians, drivers, and operations team count on to keep the shop ...
Diesel Fleet Shop Manager
$70K - $80K/yr
... Help build a clean, organized, professional culture This is a hands-on leadership role - not a desk job. You'll be the person your technicians, drivers, and operations team count on to keep the shop ...
Quick apply
Diesel Fleet Shop Manager
$70K - $80K/yr
... Help build a clean, organized, professional culture This is a hands-on leadership role - not a desk job. You'll be the person your technicians, drivers, and operations team count on to keep the shop ...
Certified Surgical Technologist / LPN Scrub Technician
Rochester, NY · On-site
$26 - $30/hr
... desk area/files completing inventory, stocking, expirations checks, cleaning and asking Clinical ... Goes out of way to help others - going beyond kind gestures and job responsibilities. Recognized ...
Quick apply
Certified Surgical Technologist / LPN Scrub Technician
Rochester, NY · On-site
$26 - $30/hr
... desk area/files completing inventory, stocking, expirations checks, cleaning and asking Clinical ... Goes out of way to help others - going beyond kind gestures and job responsibilities. Recognized ...
Certified Surgical Technologist / LPN Scrub Technician
Rochester, NY · On-site
$26 - $30/hr
... desk area/files completing inventory, stocking, expirations checks, cleaning and asking Clinical ... Goes out of way to help others - going beyond kind gestures and job responsibilities. Recognized ...
Quick apply
Certified Surgical Technologist / LPN Scrub Technician
Rochester, NY · On-site
$26 - $30/hr
... desk area/files completing inventory, stocking, expirations checks, cleaning and asking Clinical ... Goes out of way to help others - going beyond kind gestures and job responsibilities. Recognized ...
IT Support Specialist
$20 - $25/hr
If you enjoy helping customers feel confident about their technology while delivering top-notch ... desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot ...
IT Support Specialist
$20 - $25/hr
If you enjoy helping customers feel confident about their technology while delivering top-notch ... desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot ...
Customer Service Specialist
Henrietta, NY · On-site
$18 - $22/hr
Our Customer Service Specialist position gives you an opportunity to help customers with your ... Apply expertise developed in training to schedule appointments for technicians to efficiently ...
Customer Service Specialist
Henrietta, NY · On-site
$18 - $22/hr
Our Customer Service Specialist position gives you an opportunity to help customers with your ... Apply expertise developed in training to schedule appointments for technicians to efficiently ...
Customer Service Specialist
Henrietta, NY · On-site
$18 - $22/hr
As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our ... Apply expertise developed in training to schedule appointments for technicians to efficiently ...
Customer Service Specialist
Henrietta, NY · On-site
$18 - $22/hr
As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our ... Apply expertise developed in training to schedule appointments for technicians to efficiently ...
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
Quick apply
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
GIS Intern
Rochester, NY · On-site
$23/hr
Help identify and resolve missing, conflicting, or incomplete information through careful review ... Primarily office-based computer work with prolonged periods sitting at a desk and working on GIS ...
Build and maintain training programs for technicians, store managers and operations management ... If you like helping others, as much as you like working on cars; if you enjoy being part of a team ...
Build and maintain training programs for technicians, store managers and operations management ... If you like helping others, as much as you like working on cars; if you enjoy being part of a team ...
Freelance Help Desk Technician information
See Rochester, NY salary details
$12.58 - $14.47
2% of jobs
$14.47 - $16.37
6% of jobs
$16.37 - $18.27
12% of jobs
$18.81 is the 25th percentile. Wages below this are outliers.
$18.27 - $20.17
17% of jobs
The median wage is $21.69 / hr.
$20.17 - $22.07
16% of jobs
$22.07 - $23.97
16% of jobs
$24.92 is the 75th percentile. Wages above this are outliers.
$23.97 - $25.86
12% of jobs
$25.86 - $27.76
7% of jobs
$27.76 - $29.66
6% of jobs
$29.66 - $31.56
3% of jobs
$31.56 - $33.46
2% of jobs
$12
$22
$33
How much do freelance help desk technician jobs pay per hour?
As of May 27, 2026, the average hourly pay for freelance help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Freelance Help Desk Technician, and why are they important?
To thrive as a Freelance Help Desk Technician, you need strong technical troubleshooting abilities, familiarity with common operating systems, and usually a background in IT or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Experience with remote support tools, ticketing systems, and diagnostic software is typically required. Exceptional communication, patience, and customer service skills help build client trust and resolve issues efficiently. These competencies are crucial for independently providing timely, effective technical support and maintaining client satisfaction in a freelance environment.
What are some common challenges faced by freelance help desk technicians, and how can they be addressed?
Freelance help desk technicians often face challenges such as balancing multiple client priorities, managing remote troubleshooting without direct access to hardware, and establishing clear communication with diverse users. To address these issues, it's important to set clear expectations with clients, use reliable remote support tools, and develop strong documentation habits. Building a network of fellow technicians for advice and support can also help when facing unfamiliar technical problems or urgent requests.
What does a Freelance Help Desk Technician do?
A Freelance Help Desk Technician provides technical support to clients or organizations on a contract or per-project basis. Their main duties include troubleshooting software and hardware issues, resolving customer technical problems, and guiding users through solutions via phone, email, or remote access tools. Unlike in-house technicians, freelancers often work with multiple clients and manage their own schedules, offering flexible and on-demand support. They must stay updated on the latest technologies and possess strong communication and problem-solving skills.
What is the difference between Freelance Help Desk Technician vs IT Support Specialist?
| Aspect | Freelance Help Desk Technician | IT Support Specialist |
|---|---|---|
| Credentials | CompTIA A+, Network+ or similar certifications often preferred | CompTIA A+, Network+ or similar certifications often required |
| Work Environment | Remote or on-site, freelance basis, multiple clients | Typically in-house or remote, employed by a company |
| Employer & Industry | Independent contractors, small businesses, IT service providers | Corporations, organizations, IT departments |
| Search & Comparison Intent | Yes, often compared for freelance opportunities and skills | Commonly compared for in-house vs freelance roles |
The main difference is that Freelance Help Desk Technicians work independently, often remotely, serving multiple clients, while IT Support Specialists are usually employed full-time by a single organization. Both roles require similar certifications and skills, but their work environments and employment structures differ.
What are the most commonly searched types of Help Desk Technician jobs in Rochester, NY? The most popular types of Help Desk Technician jobs in Rochester, NY are:
What are popular job titles related to Freelance Help Desk Technician jobs in Rochester, NY? For Freelance Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:
- It Support Technician
- Part Time Remote Help Desk Technician
- Union Help Desk Technician
- Help Desk Password Reset
- Entry Level Help Desk Technician
- Remote Help Desk Technician
- 2Nd Shift Help Desk Technician
- Remote Rope Access Technician
- Remote Independent Contractor Help Desk Technician
- Senior Help Desk Analyst
What job categories do people searching Freelance Help Desk Technician jobs in Rochester, NY look for? The top searched job categories for Freelance Help Desk Technician jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Freelance Help Desk Technician jobs? Cities near Rochester, NY with the most Freelance Help Desk Technician job openings:
$18 - $25/hr
Full-time
Posted 5 days ago
Job description
Benefits:
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
- Flexible schedule
- Opportunity for advancement
- Profit sharing
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
- Perform a wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Telecom work (punch-downs, demarc extensions, etc.)
- Work independently across various environments: retail, medical, restaurant, and corporate
- Maintain a high standard of professionalism with clients
- Be on call and ready to respond to service requests within your territory
- PC and printer troubleshooting experience (a strong plus)
- At least 1 year of I.T. or Telecom experience, and one of the following:
- A+ Certification
- Network+ Certification
- OR 5+ years verifiable field experience in I.T./Telecom
- Reliable personal vehicle (Public transportation not accepted)
- Valid drivers license
- Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
- Laptop with Ethernet port
- Smartphone with mobile hotspot
- Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
- Punctual, courteous, and presentable
- Paid hourly while on site
- 1099 contractor position
- Travel pay included (based on time travel; approx. 80-mile radius from home)
- App-based tracking for job time and travel
- Exposure to new and exciting technologies and clients
- Opportunity to expand your skills and industry knowledge
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.