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Junior Help Desk Technician Jobs in Rochester, NY

Just Solutions

Service Desk Technician

Fairport, NY

$26 - $36/hr

Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.

Airgas

Vending Technician

Rochester, NY · On-site

$22 - $25/hr

R10067769 Vending Technician (Open) Location: Rochester, NY - Mahany - Retail shop How will you ... Must have prior inventory management, customer service, sales and/or PC help desk related ...

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How much do junior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a Junior Help Desk Technician job?

A Junior Help Desk Technician is an entry-level IT support role responsible for assisting users with technical issues, such as troubleshooting hardware, software, and network problems. They typically work under senior technicians or IT managers, responding to help desk tickets, phone calls, or emails to resolve technical inquiries. Their duties may include installing software, configuring systems, and providing basic cybersecurity guidance. Strong communication skills and a problem-solving mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Junior Help Desk Technician position, and why are they important?

A Junior Help Desk Technician should possess foundational knowledge in computer hardware, software, and troubleshooting, often backed by a relevant associate degree or equivalent technical experience. Familiarity with ticketing systems, remote desktop software, and basic certifications like CompTIA A+ are commonly expected. Excellent communication, patience, and problem-solving skills help build trust with users and ensure efficient issue resolution. These capabilities are essential for delivering reliable IT support and maintaining smooth operations in a business environment.

What are some common challenges faced by Junior Help Desk Technicians, and how can they prepare for them?

Junior Help Desk Technicians often encounter a wide variety of technical issues, ranging from simple password resets to more complex hardware or software malfunctions, which can be challenging when you're early in your career. You may also need to manage a high volume of requests and prioritize tasks effectively, sometimes under tight deadlines. Preparing by practicing strong time management skills and staying updated on common troubleshooting procedures can make daily tasks more manageable. Additionally, being proactive about learning from experienced colleagues and asking questions can help you quickly build confidence and technical expertise in the role.

What is a junior help desk technician job description?

A junior help desk technician provides technical support to end-users by troubleshooting hardware, software, and network issues. They assist with installing, configuring, and maintaining computer systems and often use ticketing systems to track support requests. This role typically requires good communication skills and basic knowledge of operating systems and common software applications.
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Junior Help Desk Technician jobs near you
IT Help Desk

IT Help Desk

Wellington Steele & Associates

Rochester, NY

Other

Posted 9 days ago

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work onsite and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems
Employment Type: OTHER

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