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Junior Help Desk Technician Jobs in Rochester, NY

Corning

Drafting/CAD Technician

Fairport, NY

$58.54K - $80.49K/yr

You can help connect the unconnected, drive the future of automobiles, transform at-home ... Mentor and provide technical guidance to junior Drafting/CAD Technicians What We're Looking For ...

Corning

Drafting/CAD Technician

Fairport, NY · On-site

$58.54K - $80.49K/yr

You can help connect the unconnected, drive the future of automobiles, transform at-home ... Mentor and provide technical guidance to junior Drafting/CAD Technicians What We're Looking For ...

Creation

Maintenance Technician 2

Newark, NY · On-site

$30 - $40/hr

... to help ensure safe, efficient, and on time production for our customers. This position is ideal ... Provide technical guidance to junior technicians and assist with equipment installations ...

AGS

Be Seen First

Field Service Technician II - NY

Rochester, NY · On-site

$25 - $31/hr

AGS is looking for a Field Service Technician to join our team and help keep the game going. If you ... No desk job here! Physical & Work Environment: You'll be on your feet, walking, standing, and ...

SEBENZA LLC,

Product Support Engineer

Rochester, NY

$95K - $160K/yr

... desk. What You'll Do In this role, you'll act as a bridge between design engineering and ... Providing technical guidance and leadership to technicians and junior engineers You'll work in a ...

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How much do junior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for junior help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a Junior Help Desk Technician job?

A Junior Help Desk Technician is an entry-level IT support role responsible for assisting users with technical issues, such as troubleshooting hardware, software, and network problems. They typically work under senior technicians or IT managers, responding to help desk tickets, phone calls, or emails to resolve technical inquiries. Their duties may include installing software, configuring systems, and providing basic cybersecurity guidance. Strong communication skills and a problem-solving mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Junior Help Desk Technician position, and why are they important?

A Junior Help Desk Technician should possess foundational knowledge in computer hardware, software, and troubleshooting, often backed by a relevant associate degree or equivalent technical experience. Familiarity with ticketing systems, remote desktop software, and basic certifications like CompTIA A+ are commonly expected. Excellent communication, patience, and problem-solving skills help build trust with users and ensure efficient issue resolution. These capabilities are essential for delivering reliable IT support and maintaining smooth operations in a business environment.

What are some common challenges faced by Junior Help Desk Technicians, and how can they prepare for them?

Junior Help Desk Technicians often encounter a wide variety of technical issues, ranging from simple password resets to more complex hardware or software malfunctions, which can be challenging when you're early in your career. You may also need to manage a high volume of requests and prioritize tasks effectively, sometimes under tight deadlines. Preparing by practicing strong time management skills and staying updated on common troubleshooting procedures can make daily tasks more manageable. Additionally, being proactive about learning from experienced colleagues and asking questions can help you quickly build confidence and technical expertise in the role.

What is a junior help desk technician job description?

A junior help desk technician provides technical support to end-users by troubleshooting hardware, software, and network issues. They assist with installing, configuring, and maintaining computer systems and often use ticketing systems to track support requests. This role typically requires good communication skills and basic knowledge of operating systems and common software applications.
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Junior Help Desk Technician jobs near you
Drafting/CAD Technician

Drafting/CAD Technician

Corning

Fairport, NY

$58.54K - $80.49K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Corning rating

8.2

Company rating: 8.2 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

80th of 511 rated manufacturers

Job description

Requisition Number: 74866

The company built on breakthroughs. 
Join us.         

Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. 

How do we do this? With our people. They break through limitations and expectations- not once in a career, but every day. They help move our company,and the world, forward. 

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. 

Come break through with us. 


As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning's Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

About the Role

We are seeking an experienced Drafting/CAD Technician to support the design and development of precision semiconductor manufacturing equipment and optical systems. In this role, you will create detailed mechanical and optomechanical drawings used in high-precision, cleanroom-compatible environments. You will work closely with mechanical, optical, and process engineers to translate concepts into accurate, manufacturable designs and provide technical guidance to junior CAD staff.

What You'll Do

  • Create and maintain complex 2D and 3D CAD models and drawings for optomechanical components and assemblies
  • Produce detailed fabrication drawings including GD&T, materials, finishes, and cleanliness requirements
  • Support optical-mechanical integration by documenting alignment features, mounts, stages, and enclosures
  • Ensure drawings comply with company standards, semiconductor industry requirements, and configuration control processes
  • Manage drawing revisions, ECOs/ECNs, and PLM/PDM workflows
  • Perform drawing checks for accuracy, tolerance stack-ups, and completeness prior to release
  • Collaborate with engineering, manufacturing, quality, and suppliers to resolve design and documentation issues
  • Support prototype builds, as-built documentation, and design-for-manufacturability efforts
  • Mentor and provide technical guidance to junior Drafting/CAD Technicians

What We're Looking For

Required Qualifications

  • Associate degree or technical certification in Drafting, Mechanical Design, Engineering Technology, or a related field
  • 3+ years of professional drafting/CAD experience in precision mechanical or optomechanical environments
  • Proficiency in mechanical CAD software such as SolidWorks, Creo
  • Strong working knowledge of GD&T (ASME Y14.5)
  • Experience creating detailed manufacturing drawings for machined and sheet metal parts
  • Ability to read and interpret mechanical and assembly drawings

Preferred Qualifications

  • Experience with semiconductor manufacturing equipment or optomechanical systems
  • Familiarity with cleanroom requirements, materials, and surface finishes
  • Experience with PLM/PDM systems (e.g., Windchill, Teamcenter, Agile)
  • Knowledge of tolerance analysis, thermal effects, and vibration considerations
  • Experience supporting prototype builds and production transitions
  • Experience with CNC machine tools and programming is a bonus!

Why Join Us

  • Work on cutting-edge semiconductor and optical technologies
  • Collaborate with highly skilled engineering teams
  • Competitive compensation and benefits
  • Opportunities for professional growth and technical advancement

Additional Information

  • This position  is onsite and will have exposure to manufacturing or cleanroom-adjacent environments
  • Occasional overtime may be required to meet project deadlines

This position does not support immigration sponsorship.  

The range for this position is $58,540.00 - $80,493.00  assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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