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Entry Level It Helpdesk Jobs in Rochester, NY (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Transcat

IT Support Analyst

Rochester, NY · On-site

Responsibilities : • Coordinates software and hardware implementation plans. • Oversees tasks as directed by the IT Helpdesk Manager. • Installs hardware and peripheral computer components. • ...

New

Transcat, Inc.

IT Support Analyst

Rochester, NY

$23 - $28/hr

Oversees tasks as directed by the IT Helpdesk Manger. * Installs hardware and peripheral computer components. * Supports the Infrastructure department in maintaining network equipment. * Monitors ...

New

Transcat, Inc.

IT Support Analyst

Rochester, NY

$21 - $31.50/hr

Coordinates activities with IT Helpdesk Manager. * Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person ...

New

Transcat, Inc.

IT Support Analyst

Rochester, NY · On-site

$23 - $28/hr

Oversees tasks as directed by the IT Helpdesk Manger. * Installs hardware and peripheral computer components. * Supports the Infrastructure department in maintaining network equipment. * Monitors ...

New

Transcat, Inc.

IT Support Analyst

Rochester, NY · On-site

$23 - $28/hr

Oversees tasks as directed by the IT Helpdesk Manger. * Installs hardware and peripheral computer components. * Supports the Infrastructure department in maintaining network equipment. * Monitors ...

Athena

IT Intern

Rochester, NY

$14.75 - $19.75/hr

Help implement security protocols * Work with the IT team and other departments * Collaborate with IT Manager and Director of Operations on IT-related projects * Ad-hoc duties as assigned * Other ...

Athena

IT Intern

Rochester, NY · On-site

$14.75 - $19.75/hr

Help implement security protocols * Work with the IT team and other departments * Collaborate with IT Manager and Director of Operations on IT-related projects * Ad-hoc duties as assigned * Other ...

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All JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Rochester, NY

Entry Level It Helpdesk information

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How much do entry level it helpdesk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for entry level it helpdesk in Rochester, NY is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

What are entry level IT helpdesk jobs?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an Entry Level IT Helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an Entry Level IT Helpdesk technician, and why are they important?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Rochester, NY? The most popular types of It Helpdesk jobs in Rochester, NY are:
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What cities near Rochester, NY are hiring for Entry Level It Helpdesk jobs? Cities near Rochester, NY with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,602 per year, or $22.4 per hour.
IT HELPDESK TECHNICIAN

IT HELPDESK TECHNICIAN

Anthony L. Jordan Health Corporation

Rochester, NY • On-site

$21.55 - $22.76/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Job Type
Full-time
Description
The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related requests and provides administrative and coordination support for IT operations. This role is responsible for ticket intake, basic troubleshooting, device preparation, inventory management, and vendor coordination to ensure efficient and timely resolution of user issues and continuity of operations.
If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Helpdesk Technician opportunity.
Requirements
The IT Helpdesk Technician will ensure that:
• IT support requests are managed efficiently and accurately to ensure timely resolution and minimal disruption to operations
• IT equipment is prepared, deployed, and maintained in accordance with organizational standards
• IT inventory and asset records are maintained in a complete and audit-ready manner
• Vendor coordination and external support activities are managed effectively to support timely issue resolution
• After-hours support needs are addressed in accordance with established procedures
Education, Experience, Licenses and Certifications Required:
• High school diploma or equivalent required
• Basic knowledge of Windows and Microsoft 365
• Prior help desk or customer service experience preferred
Skills and Knowledge Required:
• Basic troubleshooting and ticketing workflows
• Customer service and communication
• Basic hardware, software, printer, and peripheral support
• Device setup, imaging, and inventory tracking
• Escalation procedures and vendor coordination
• Basic Microsoft 365 and endpoint support
Benefits: Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.
Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.
About Jordan Health:
Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.
Salary Description
$21.55-$22.76/HOURLY

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