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Entry Level It Helpdesk Jobs in Rochester, NY (NOW HIRING)

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

U.S. Navy

IT Support Specialist

Lakeville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Rochester, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Hemlock, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Avon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Spencerport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Macedon, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Shortsville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Gates, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Honeoye Falls, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Holley, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Honeoye, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Clifton Springs, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Brockport, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

U.S. Navy

IT Support Specialist

Churchville, NY

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Rochester, NY

Entry Level It Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level it helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level it helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Rochester, NY?

The most popular types of It Helpdesk jobs in Rochester, NY are:

What are popular job titles related to Entry Level It Helpdesk jobs in Rochester, NY?

For Entry Level It Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Rochester, NY look for?

The top searched job categories for Entry Level It Helpdesk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level It Helpdesk jobs?

Cities near Rochester, NY with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 70% Full Time, 10% Part Time, 15% Contract, and 5% Nights. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

$65K - $65K/yr

Full-time

Re-posted 23 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket - ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.
What You'll Do:
  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them
  • Provide off-hours support on a rotational basis

Required Skills:
  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications)
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required - we'll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:
  • You enjoy digging into customer problems and driving them to a successful resolution
  • You know your limits and aren't afraid to escalate or ask for help
  • You're curious about cloud computing, AI, and the broader tech industry, and eager to keep learning
  • You communicate clearly and professionally, even when a customer is frustrated
  • You stay organized and manage your time well across a busy ticket queue
  • You're comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time

$65,000 - $65,000.01 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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