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Entry Level It Helpdesk Jobs in Spring Valley, NY

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... This is not an entry-level position. You bring at least five years of hands-on support experience ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... This is not an entry-level position. You bring at least five years of hands-on support experience ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

DLC Management Corp

Junior IT Analyst

Elmsford, NY · On-site

$60K - $70K/yr

The Jr. IT Analyst is an entry level opportunity on our Enterprise Intelligence team. We are ... General Helpdesk * User training and User issue troubleshooting (in-person & remote support

DLC Management Corp.

Junior IT Analyst

Elmsford, NY · On-site

The Jr. IT Analyst is an entry level opportunity on our Enterprise Intelligence team. We are ... General Helpdesk * User training and User issue troubleshooting (in-person & remote support

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Spring Valley, NY

Entry Level It Helpdesk information

See Spring Valley, NY salary details

$12

$23

$34

How much do entry level it helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level it helpdesk in Spring Valley, NY is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.30 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Spring Valley, NY? The most popular types of It Helpdesk jobs in Spring Valley, NY are:
What job categories do people searching Entry Level It Helpdesk jobs in Spring Valley, NY look for? The top searched job categories for Entry Level It Helpdesk jobs in Spring Valley, NY are:
What cities near Spring Valley, NY are hiring for Entry Level It Helpdesk jobs? Cities near Spring Valley, NY with the most Entry Level It Helpdesk job openings:
Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Spring Valley, NY as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,795 per year, or $23.5 per hour.

IT HELPDESK SPECIALIST

THE INSTITUTES OF APPLIED HUMAN DYN

Tarrytown, NY • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Now Hiring: IT Help Desk Specialist Full-Time Bronx & Westchester
At IAHD we are committed to positively impacting the lives of people with intellectual and developmental disabilities and their families. Our focus is to understand and respect each person's unique strengths, qualities, and dreams, finding ways to support building fulfilled lives. We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun.
What You'll Do:
  • Technical Troubleshooting: Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up support. Diagnose and resolve hardware, software, printer, mobile device, network, and Microsoft 365 Issues both remotely and on-site.
  • On-Site Field Support: Safely operate a company-provided vehicle while following agency policies to travel to agency offices throughout the Bronx and Westchester to perform physical installations, repair, and hands-on troubleshooting.
  • Deployment & Maintenance: Prepare, image, configure, test, and deploy Windows laptops, desktop, tablets, and mobile devices. Install and configure software, security tools, printers, and peripherals.
  • Microsoft 365 & Identity Management: Create, modify, disable, and maintain user accounts in Microsoft 365 and Active Directory. Reset passwords and support Multi-Factor Authentication (MFA). Assist users with Outlook, Teams, OneDrive, and other Microsoft 365 applications. Support user onboarding and offboarding processes.
  • Cybersecurity Support: Follow established cybersecurity policies and best practices. Assist with endpoint protection, security updates, and vulnerability remediation. Report suspicious emails, phishing attempts, and security incidents to IT Director. Ensure all deployed devices comply with agency security standards.
  • Ticket Lifecycle Management: Log, prioritize, track, and thoroughly document all technical issues and resolutions within our ticketing system according to established Service Level Agreements (SLAs).
  • Asset & Inventory Management: Maintain accurate inventory records for computers, mobile devices, software licenses, printers, and accessories. Track equipment assignments and lifecycle status.
  • Documentation & Training: Create and maintain technical documentation, knowledge base articles, and user guides. Assist with staff technology training sessions. Educate users on cybersecurity awareness and technology best practices.
  • Project Support: Assist with agency-wide technology rollouts and upgrades. Support office moves, new site implementations, and infrastructure projects. Participate in after-hours maintenance when required.

Educational Requirements:
Associate's degree preferred, High School Diploma Required
Experience & Skills:
  • Technical Experience: Minimum 1-2 years of experience in an IT Help Desk, Desktop Support, or technical environment.
  • Valid Driver's License: Must possess a valid, clean driver's license with an excellent driving record (MVR background check required).
  • Core Tech Skills: Basic supporting Microsoft Windows OS environment, Microsoft 365, Active Directory, networking principles (TCP/IP, Wi-Fi configuration), and remote support tools.
  • Physical Adaptability: Ability to lift up to 50 lbs. frequently, crawl under desks to manage cabling, and comfortable driving in varying weather conditions.
  • Communication Skills: Exceptional customer service skills with the ability to explain complex technical concepts to non-technical users clearly and patiently.
  • Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900).

What IAHD Offers:
  • Competitive Salary
  • Full Health Coverage (Medical, Dental, Vision, Rx)
  • Agency-paid Life, Short- & Long-Term Disability Insurance
  • 403(b) Retirement Plan with Financial Guidance
  • Generous PTO: Vacation, Sick, Personal & Holidays
  • Aflac Voluntary Benefits + Wellness Incentives
  • Pre-tax Commuter Benefits
  • PSLF-eligible Employer (Public Service Loan Forgiveness)
  • Access to EAP & Exclusive Employee Discount Programs
  • Tuition Reimbursement upon completion of two years of employment

Location: The Bronx and Tarrytown
Schedule: Full-Time 40 hours
Vaccination: Must be fully vaccinated (COVID-19)
Join IAHD's mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.
IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.

Apply