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It Helpdesk Trainee Jobs in Spring Valley, NY (NOW HIRING)

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite, 1 day remote On-site in our NYC office supporting showroom and corporate users, with up to 25 ...

BrainStation

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

BrainStation

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Konrad

IT Help Desk Technician

New York, NY

$60K - $80K/yr

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

F. Schumacher & Co.

Help Desk IT Team Lead

New York, NY · On-site

$95K - $115K/yr

About The Role We're looking for a proactive IT Team Lead to oversee the day-to-day operations of ... Develop and optimize helpdesk workflows, ticket routing rules, and automation * Identify trends in ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

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It Helpdesk Trainee information

See Spring Valley, NY salary details

$12

$23

$34

How much do it helpdesk trainee jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it helpdesk trainee in Spring Valley, NY is $23.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.30 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Spring Valley, NY?

The most popular types of It Helpdesk jobs in Spring Valley, NY are:

What job categories do people searching It Helpdesk Trainee jobs in Spring Valley, NY look for?

The top searched job categories for It Helpdesk Trainee jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for It Helpdesk Trainee jobs?

Cities near Spring Valley, NY with the most It Helpdesk Trainee job openings:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Spring Valley, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $48,795 per year, or $23.5 per hour.

IT HELPDESK SPECIALIST

THE INSTITUTES OF APPLIED HUMAN DYN

Tarrytown, NY • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Now Hiring: IT Help Desk Specialist Full-Time Bronx & Westchester
At IAHD we are committed to positively impacting the lives of people with intellectual and developmental disabilities and their families. Our focus is to understand and respect each person's unique strengths, qualities, and dreams, finding ways to support building fulfilled lives. We believe that individuals with intellectual and developmental disabilities are able to live fulfilled lives and are committed to ensuring that people experience inclusion and integration in the communities where they live, learn, work, and have fun.
What You'll Do:
  • Technical Troubleshooting: Serve as the first point of contact for all IT support requests via phone, email, ticketing system, and walk-up support. Diagnose and resolve hardware, software, printer, mobile device, network, and Microsoft 365 Issues both remotely and on-site.
  • On-Site Field Support: Safely operate a company-provided vehicle while following agency policies to travel to agency offices throughout the Bronx and Westchester to perform physical installations, repair, and hands-on troubleshooting.
  • Deployment & Maintenance: Prepare, image, configure, test, and deploy Windows laptops, desktop, tablets, and mobile devices. Install and configure software, security tools, printers, and peripherals.
  • Microsoft 365 & Identity Management: Create, modify, disable, and maintain user accounts in Microsoft 365 and Active Directory. Reset passwords and support Multi-Factor Authentication (MFA). Assist users with Outlook, Teams, OneDrive, and other Microsoft 365 applications. Support user onboarding and offboarding processes.
  • Cybersecurity Support: Follow established cybersecurity policies and best practices. Assist with endpoint protection, security updates, and vulnerability remediation. Report suspicious emails, phishing attempts, and security incidents to IT Director. Ensure all deployed devices comply with agency security standards.
  • Ticket Lifecycle Management: Log, prioritize, track, and thoroughly document all technical issues and resolutions within our ticketing system according to established Service Level Agreements (SLAs).
  • Asset & Inventory Management: Maintain accurate inventory records for computers, mobile devices, software licenses, printers, and accessories. Track equipment assignments and lifecycle status.
  • Documentation & Training: Create and maintain technical documentation, knowledge base articles, and user guides. Assist with staff technology training sessions. Educate users on cybersecurity awareness and technology best practices.
  • Project Support: Assist with agency-wide technology rollouts and upgrades. Support office moves, new site implementations, and infrastructure projects. Participate in after-hours maintenance when required.

Educational Requirements:
Associate's degree preferred, High School Diploma Required
Experience & Skills:
  • Technical Experience: Minimum 1-2 years of experience in an IT Help Desk, Desktop Support, or technical environment.
  • Valid Driver's License: Must possess a valid, clean driver's license with an excellent driving record (MVR background check required).
  • Core Tech Skills: Basic supporting Microsoft Windows OS environment, Microsoft 365, Active Directory, networking principles (TCP/IP, Wi-Fi configuration), and remote support tools.
  • Physical Adaptability: Ability to lift up to 50 lbs. frequently, crawl under desks to manage cabling, and comfortable driving in varying weather conditions.
  • Communication Skills: Exceptional customer service skills with the ability to explain complex technical concepts to non-technical users clearly and patiently.
  • Certifications (Preferred): CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900).

What IAHD Offers:
  • Competitive Salary
  • Full Health Coverage (Medical, Dental, Vision, Rx)
  • Agency-paid Life, Short- & Long-Term Disability Insurance
  • 403(b) Retirement Plan with Financial Guidance
  • Generous PTO: Vacation, Sick, Personal & Holidays
  • Aflac Voluntary Benefits + Wellness Incentives
  • Pre-tax Commuter Benefits
  • PSLF-eligible Employer (Public Service Loan Forgiveness)
  • Access to EAP & Exclusive Employee Discount Programs
  • Tuition Reimbursement upon completion of two years of employment

Location: The Bronx and Tarrytown
Schedule: Full-Time 40 hours
Vaccination: Must be fully vaccinated (COVID-19)
Join IAHD's mission to empower individuals with intellectual and developmental disabilities to lead meaningful and fulfilling lives. Apply today and help shape innovative programs that support inclusion, creativity, and community engagement.
IAHD is proud to be an Equal Opportunity Employer committed to building an inclusive and supportive workplace for all.

Apply