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It Helpdesk Trainee Jobs in Brooklyn, NY (NOW HIRING)

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

The Farmer's Dog

IT Helpdesk Technician

New York, NY · On-site

We're looking for an IT Helpdesk Technician to help expand our internal IT capabilities and ensure our technology runs seamlessly throughout the company, delivering meaningful and joyful experiences ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Revivn

Junior IT Helpdesk Technician

New York, NY · On-site

$26 - $28/hr

We're hiring an IT Support & Operations Technician to keep our team up and running across HQ and ... time, and help maintain the tech that powers our day to day operations. This is an ideal ...

Vanguard Group Staffing

IT Help Desk Associate

New York, NY · On-site

$25 - $30/hr

IT Help Desk Associates needed for long-term temporary onsite positions in midtown Manhattan. These ... Answering incoming calls for the Helpdesk * Assisting users with their computers, laptops, printers ...

The Atlantic Group

IT Analyst

Manhattan, NY

Provide IT helpdesk support, resolving hardware, software, and network issues * Support and maintain Windows 11, Lenovo X1, Windows Servers, and macOS platforms * Troubleshoot and support networking ...

Heidi Health

IT Administrator

Manhattan, NY · On-site

Heidi IT Administrator Healthcare needs a better rhythm: one that keeps care continuous and deeply ... We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ...

Heidi Health

IT Administrator

New York, NY · On-site

$110K - $135K/yr

We're a team of doctors, engineers, designers, researchers, and creatives building tools that help ... You'll work closely with our Operations & Strategy Lead to shape our IT strategy, with the ...

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It Helpdesk Trainee information

See Brooklyn, NY salary details

$13

$24

$35

How much do it helpdesk trainee jobs pay per hour?

As of May 27, 2026, the average hourly pay for it helpdesk trainee in Brooklyn, NY is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
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It Helpdesk Trainee jobs near you

Temporary IT Helpdesk

DHD Consulting

Englewood Cliffs, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Temporary IT Helpdesk
User IT Support

  • On-site or remote support for IT-related hardware and software issues.
  • Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
  • Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
  • Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
  • Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
  • Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
  • Providing warehouse operations support via phone or live chat in case of technical issues.
  • Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
  • Maintaining up-to-date inventory and documentation of IT assets and configurations.
  • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
  • Reviewing new requests for all IT assets or accessories.
  • Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
  • Verifying all items upon arrival and ensuring delivery to the correct location.
  • Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
  • Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
  • Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
  • IT Documentation and Reporting
  • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
  • Creating user guides or quick reference materials for common tools or procedures.
  • Generating regular reports on weekly Helpdesk activities.

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