IT Help Desk Specialist
Manhattan, NY · On-site
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...
IT Help Desk Specialist
Manhattan, NY · On-site
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...
IT Help Desk Specialist
Manhattan, NY · On-site
$30.22 - $35.71/hr
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...
Quick apply
IT Help Desk Specialist
Manhattan, NY · On-site
$30.22 - $35.71/hr
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security ...
IT Help Desk Intern
Sayreville, NJ · On-site
$15.50 - $20.75/hr
As an intern with our Information Technology team, you'll have the opportunity to support end users and contribute to the daily operations of our help desk environment. This is an excellent ...
IT Help Desk Intern
Sayreville, NJ · On-site
$15.50 - $20.75/hr
As an intern with our Information Technology team, you'll have the opportunity to support end users and contribute to the daily operations of our help desk environment. This is an excellent ...
IT Help Desk Intern
Sayreville, NJ · On-site
$15.50 - $20.75/hr
As an intern with our Information Technology team, you'll have the opportunity to support end users and contribute to the daily operations of our help desk environment. This is an excellent ...
IT Help Desk Intern
Sayreville, NJ · On-site
$15.50 - $20.75/hr
As an intern with our Information Technology team, you'll have the opportunity to support end users and contribute to the daily operations of our help desk environment. This is an excellent ...
Ein führendes IT-Beratungsunternehmen in den Vereinigten Staaten sucht einen Trainee im Bereich IT-Consulting, der sich innerhalb von 2-3 Jahren zum Senior IT Consultant für ERP-Systeme entwickelt.
Ein führendes IT-Beratungsunternehmen in den Vereinigten Staaten sucht einen Trainee im Bereich IT-Consulting, der sich innerhalb von 2-3 Jahren zum Senior IT Consultant für ERP-Systeme entwickelt.
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
IT Help Desk Technician
New Hyde Park, NY · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
Quick apply
IT Help Desk Technician
New Hyde Park, NY · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
IT Help Desk Technician
New Hyde Park, NY · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
IT Help Desk Technician
New Hyde Park, NY · On-site
We are seeking a dedicated and customer-focused Tier 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support for hardware, software, and ...
Director, Information Technology (IT)
New York, NY · On-site +1
$150K - $190K/yr
The Director, IT is a player-coach responsible for building, providing strategic direction, and ... By strengthening RapidSOS's internal systems and operations, you will help teams deliver technology ...
Director, Information Technology (IT)
New York, NY · On-site +1
$150K - $190K/yr
The Director, IT is a player-coach responsible for building, providing strategic direction, and ... By strengthening RapidSOS's internal systems and operations, you will help teams deliver technology ...
Direct the global IT Helpdesk and a specialized VIP Support tier , ensuring white-glove service for executive leadership. * Digital Workplace: Lead end-point management strategy (MDM, imaging ...
Direct the global IT Helpdesk and a specialized VIP Support tier , ensuring white-glove service for executive leadership. * Digital Workplace: Lead end-point management strategy (MDM, imaging ...
IT Support Specialist & Analyst I
Bronx, NY · On-site
$33.65 - $38.46/hr
Support and lead the team by helping the IT support manager to manage the helpdesk team managing the helpdesk support queue. * Detail-oriented, pragmatic, multi-taskers with excellent internal ...
IT Support Specialist & Analyst I
Bronx, NY · On-site
$33.65 - $38.46/hr
Support and lead the team by helping the IT support manager to manage the helpdesk team managing the helpdesk support queue. * Detail-oriented, pragmatic, multi-taskers with excellent internal ...
Helpdesk Manager
New York, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Quick apply
Helpdesk Manager
New York, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Field IT Technician
Syosset, NY · On-site
$23.08 - $26.93/hr
... IT Help Desk Manager · Prepare and tag new equipment for deployment to field locations · Enter troubleshooting calls into the help desk system (ServicePRO) Field Service Requirements · Travel ...
Quick apply
Field IT Technician
Syosset, NY · On-site
$23.08 - $26.93/hr
... IT Help Desk Manager · Prepare and tag new equipment for deployment to field locations · Enter troubleshooting calls into the help desk system (ServicePRO) Field Service Requirements · Travel ...
Information Technology (IT) Manager
Manhattan, NY · On-site
$50K - $65K/yr
The Role You'll be a frontline help desk technician handling the teams days to day problems while ... technologies * Discretion handling member information * 1-2 years of help desk experience, or ...
Quick apply
Information Technology (IT) Manager
Manhattan, NY · On-site
$50K - $65K/yr
The Role You'll be a frontline help desk technician handling the teams days to day problems while ... technologies * Discretion handling member information * 1-2 years of help desk experience, or ...
Helpdesk Manager
Manhattan, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Helpdesk Manager
Manhattan, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Helpdesk Manager
New York, NY · On-site
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Helpdesk Manager
New York, NY · On-site
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Helpdesk Manager
New York, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
Helpdesk Manager
New York, NY · Hybrid
$75K - $105K/yr
Position Overview The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs. The Helpdesk ...
The primary responsibility will be to assist the Information Technology department with all aspects ... Maintain problem call history by recording calls in CA help desk tracking database; analyze call ...
The primary responsibility will be to assist the Information Technology department with all aspects ... Maintain problem call history by recording calls in CA help desk tracking database; analyze call ...
Information Technology (IT) Help Desk Technician FTE / Classification: Part-Time, Temporary Location: Hackensack and Oradell Offices Hours: (8:30 am - 2 pm + ½-hour unpaid lunch) - 25 Hours a week ...
Information Technology (IT) Help Desk Technician FTE / Classification: Part-Time, Temporary Location: Hackensack and Oradell Offices Hours: (8:30 am - 2 pm + ½-hour unpaid lunch) - 25 Hours a week ...
Help Desk Technician, IT
Manhattan, NY · On-site
$45K - $52K/yr
For more information, please visit THE.TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high ...
Help Desk Technician, IT
Manhattan, NY · On-site
$45K - $52K/yr
For more information, please visit THE.TEAM JOB OVERVIEW We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high ...
It Helpdesk Trainee information
See Brooklyn, NY salary details
$13.40 - $15.42
2% of jobs
$15.42 - $17.44
6% of jobs
$17.44 - $19.46
12% of jobs
$20.03 is the 25th percentile. Wages below this are outliers.
$19.46 - $21.49
17% of jobs
The median wage is $23.10 / hr.
$21.49 - $23.51
16% of jobs
$23.51 - $25.53
16% of jobs
$26.54 is the 75th percentile. Wages above this are outliers.
$25.53 - $27.55
12% of jobs
$27.55 - $29.57
7% of jobs
$29.57 - $31.60
6% of jobs
$31.60 - $33.62
3% of jobs
$33.62 - $35.64
2% of jobs
$13
$24
$35
How much do it helpdesk trainee jobs pay per hour?
As of May 28, 2026, the average hourly pay for it helpdesk trainee in Brooklyn, NY is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.
What is an IT Helpdesk Trainee job?
An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.
What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?
To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.
What are the typical daily responsibilities of an IT Helpdesk Trainee?
As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
More about It Helpdesk Trainee jobs
What are the most commonly searched types of It Helpdesk jobs in Brooklyn, NY? The most popular types of It Helpdesk jobs in Brooklyn, NY are:
What are popular job titles related to It Helpdesk Trainee jobs in Brooklyn, NY? For It Helpdesk Trainee jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Trainee jobs in Brooklyn, NY look for? The top searched job categories for It Helpdesk Trainee jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for It Helpdesk Trainee jobs? Cities near Brooklyn, NY with the most It Helpdesk Trainee job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Location: New York, NY
Job Type: Full-Time
Our Mission:
Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages-and across all five boroughs-beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration.
If that sounds different than other treatment programs, you're right. Because Odyssey is where recovery gets real.
About the Role:
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security, and performance of our IT systems. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise environments, and the ability to assist with infrastructure support and mentoring junior help desk staff.
Key Responsibilities:
• Troubleshoot and resolve advanced hardware, software, network, and system issues.
• Support and maintain Active Directory, Microsoft 365, Windows servers, and endpoint systems.
• Investigate and resolve system outages, performance issues, and security alerts.
• Assist with system upgrades, patching, and infrastructure maintenance.
• Monitor system health and assist with preventative maintenance.
• Work with third-party vendors and service providers to resolve technical issues.
• Maintain clear documentation of troubleshooting steps and solutions.
Required Qualifications:
• 3+ years of IT support experience, including advanced troubleshooting.
• Strong experience with Windows 10/11 and Windows Server environments.
• Experience administering and troubleshooting Active Directory and Group Policy.
• Hands-on experience supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Knowledge of network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience troubleshooting printers, endpoints, mobile devices, and peripheral equipment.
• Experience with remote support tools and ticketing systems.
• Ability to perform root cause analysis and resolve recurring technical issues.
• Strong documentation and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience with virtualization platforms (VMware or Hyper-V).
• Experience with backup and disaster recovery systems.
• Familiarity with endpoint management tools (Intune, ABM, or similar).
• Experience supporting network equipment such as switches, firewalls, and wireless systems.
• Knowledge of IT security best practices and endpoint protection systems.
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
In addition to competitive salaries, Odyssey House offers:
Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.
Job Type: Full-Time
Our Mission:
Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages-and across all five boroughs-beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration.
If that sounds different than other treatment programs, you're right. Because Odyssey is where recovery gets real.
About the Role:
We are seeking an experienced IT Help Desk Specialist to join our IT team. This position serves on solving complex technical issues and plays a critical role in maintaining the stability, security, and performance of our IT systems. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise environments, and the ability to assist with infrastructure support and mentoring junior help desk staff.
Key Responsibilities:
• Troubleshoot and resolve advanced hardware, software, network, and system issues.
• Support and maintain Active Directory, Microsoft 365, Windows servers, and endpoint systems.
• Investigate and resolve system outages, performance issues, and security alerts.
• Assist with system upgrades, patching, and infrastructure maintenance.
• Monitor system health and assist with preventative maintenance.
• Work with third-party vendors and service providers to resolve technical issues.
• Maintain clear documentation of troubleshooting steps and solutions.
Required Qualifications:
• 3+ years of IT support experience, including advanced troubleshooting.
• Strong experience with Windows 10/11 and Windows Server environments.
• Experience administering and troubleshooting Active Directory and Group Policy.
• Hands-on experience supporting Microsoft 365 (Exchange, Teams, SharePoint, OneDrive).
• Knowledge of network fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Experience troubleshooting printers, endpoints, mobile devices, and peripheral equipment.
• Experience with remote support tools and ticketing systems.
• Ability to perform root cause analysis and resolve recurring technical issues.
• Strong documentation and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications:
• Experience with virtualization platforms (VMware or Hyper-V).
• Experience with backup and disaster recovery systems.
• Familiarity with endpoint management tools (Intune, ABM, or similar).
• Experience supporting network equipment such as switches, firewalls, and wireless systems.
• Knowledge of IT security best practices and endpoint protection systems.
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
In addition to competitive salaries, Odyssey House offers:
- A 35-hour work week (as opposed to a 40-hour work week)
- Vacation Plan and Holiday Schedule
- Life Insurance
- Medical Insurance (Two Plans)
- Dental and Vision Insurance
- Additional Insurance Coverages (hospitalization, accidental, critical illness coverage)
- Long-Term & Short-Term Disability
- Flexible Spending Account/Health Reimbursement Account
- 403(b) Plan
- Corporate Counseling Associates (CCA) EAP benefit
- Ability Assist Counseling Services (through The Hartford)
- Commuter Benefits
- Educational Assistance Programs
- Special shopping discounts through ADP Marketplace and PlumBenefits
- RUFit?! Fitness Program
- Pet Insurance
- Legal Assistance
- Optum Financial Service through ConnectYourCare
- Benefit Advocacy Center through Gallagher
Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.