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Overnight Msp Help Desk Jobs in Brooklyn, NY (NOW HIRING)

Help Desk Analyst x2

Manhattan, NY · On-site

$22.50 - $30.75/hr

They used to outsource these jobs to an MSP and now bringing things in house. MUST have scripting ... help desk their whole career (i.e. a Windows engineer etc)

Help Desk Analyst

Melville, NY · On-site

$21 - $28.75/hr

Part-Time Help Desk Analyst * This role is on-site 5 days a week * The Opportunity The Help Desk ... Ability to work overnight schedule, including weekends and holidays As a member of the KWI team you ...

Qualifications Experience: 1-3 years of experience in an IT Help Desk, Managed Service Provider (MSP) environment, or a similar service coordination/dispatch role. Key Performance Indicators (KPIs ...

Requirements Required Qualifications * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop ...

Requirements Required Qualifications * 3+ years of experience in a technical support, systems administration, or MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop ...

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Overnight Msp Help Desk information

See Brooklyn, NY salary details

$24.7K

$65.1K

$97.8K

How much do overnight msp help desk jobs pay per year?

As of May 27, 2026, the average yearly pay for overnight msp help desk in Brooklyn, NY is $65,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $75,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight MSP Help Desk technician, and why are they important?

To thrive as an Overnight MSP Help Desk technician, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by relevant experience or certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and remote desktop applications is essential. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills. These competencies ensure rapid issue resolution, dependable client support, and smooth IT operations during overnight shifts.

What are the unique challenges of working an overnight shift as an MSP Help Desk technician, and how can I prepare for them?

Working overnight as an MSP Help Desk technician often means handling critical issues with fewer on-site resources and less immediate supervision. You may encounter urgent incidents from clients in different time zones, requiring strong problem-solving skills and the ability to work independently. It's important to maintain clear documentation and communication for seamless shift handovers. To prepare, develop effective time-management habits, stay proactive in learning about clients' systems, and practice self-care to manage the impact of night shifts on your health.

What are Overnight MSP Help Desk jobs?

Overnight MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of Managed Service Providers (MSPs) during nighttime hours. Professionals in these roles handle IT issues, monitor systems, and respond to incidents outside of regular business hours to ensure continuous operation and support. They may resolve problems remotely, escalate complex issues, and maintain documentation for all incidents. This position is essential for businesses that require 24/7 IT support, ensuring minimal downtime and prompt assistance regardless of the time of day.

What is the difference between Overnight Msp Help Desk vs Night Support Technician?

AspectOvernight Msp Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote support, MSP settingsOn-site or remote support, IT troubleshooting
Industry UsageManaged Service Providers, IT supportIT support, technical services
Search IntentOvernight support, MSP help desk rolesNight IT support, troubleshooting roles

Both roles involve technical support and require similar certifications like CompTIA A+ and Network+. The main difference lies in the work environment: Overnight Msp Help Desk typically supports MSP clients remotely during night shifts, while Night Support Technicians may work on-site or remotely troubleshooting IT issues during night hours. Both roles are essential in providing 24/7 IT support, but the focus and setting can vary based on employer needs.

What are the most commonly searched types of Msp Help Desk jobs in Brooklyn, NY? The most popular types of Msp Help Desk jobs in Brooklyn, NY are:
What are popular job titles related to Overnight Msp Help Desk jobs in Brooklyn, NY? For Overnight Msp Help Desk jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Msp Help Desk jobs in Brooklyn, NY look for? The top searched job categories for Overnight Msp Help Desk jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Overnight Msp Help Desk jobs? Cities near Brooklyn, NY with the most Overnight Msp Help Desk job openings:

Help Desk Analyst x2

Benton Partners

Manhattan, NY • On-site

$22.50 - $30.75/hr

Other

This job post has expired today. Applications are no longer accepted.


Job description

Job Title

Years of experience: 2 - 4 ideally (doesn't want to see people with more than 5) Target compensation: up to 200k ideally (if someone is above this and a rockstar still send but doesn't think help desks guys will be paid that much)

Reason for vacancy: They used to outsource these jobs to an MSP and now bringing things in house.

MUST have scripting experience in both Windows and Powershell MUST have a college degree MUST come from a high stress environment (he wants a hedge fund- no banks or private equity he said.) Non compete and notice period: willing to wait up to 90 days but not more

They are mostly supporting traders who are on Windows, so no need for any Linux experience Sell of the role? It could eventually turn into a Core Infrastructure role for the firm down the line so they won't be stuck in help desk their whole career (i.e. a Windows engineer etc)