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Remote Msp Help Desk Jobs in Brooklyn, NY (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · Remote

Responsibilities * Provide phone support and remote remediation for workstation issues ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

... MSP/help desk role (Tier 2 equivalent). * Strong experience with: * Windows desktop (Windows 10/11 ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

AlphaSense

Analyst, Deal Desk

New York, NY · Remote

$22.50 - $30.75/hr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

AMPLITUDE

Deal Desk Manager

Manhattan, NY · Remote

Amplitude is the leading AI analytics platform, helping over 4,700 customers--including Atlassian ... This role is remote, with a preference for candidates based in the Eastern Time Zone to enable ...

AlphaSense, Inc.

Analyst, Deal Desk

Manhattan, NY · On-site +1

$67K - $84K/yr

New York/US-Remote Reports to: Director, Sales Program Management About The Team The Revenue ... What You'll Do Deal Structuring & Review Help maintain team SLAs for timely changes Assist sales ...

SHI GmbH

Manager - MSP Service Support

Manhattan, NY · On-site +1

... remote SHI resources as needed. Service Management & Delivery: * Ensure all managed services defined in the SOW are delivered, including Service Desk, Hardware Support, End-User Support, Azure IaaS ...

DoiT

Manager, MSP Indirect Channels

New York, NY · Remote

... help our customers solve complex multicloud problems and drive efficiency. With decades of ... Collaborate with Deal Desk, Solutions Engineering, and leadership to structure competitive and ...

My IT Crew

Remote Escalation Engineer - MSP

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... No more asking everyone for help, it's right at your fingertips. Having documentation that ...

SHI

Manager - MSP Service Support

New York, NY · On-site +1

About Us Since 1989, SHI International Corp. has helped organizations change the world through ... Oversee the day-to-day operations of the dedicated onsite and remote SHI contractor team, ensuring ...

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Remote Msp Help Desk information

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$24.7K

$65.1K

$97.8K

How much do remote msp help desk jobs pay per year?

As of May 27, 2026, the average yearly pay for remote msp help desk in Brooklyn, NY is $65,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $75,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote MSP Help Desk technician, and why are they important?

To thrive as a Remote MSP Help Desk technician, you need strong troubleshooting skills, a solid understanding of networking, operating systems, and commonly supported software, typically backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems such as ConnectWise or ServiceNow, and remote desktop applications is crucial. Outstanding communication, patience, and time management are vital soft skills for effectively assisting users and prioritizing support requests. These skills and qualities ensure efficient problem resolution, high client satisfaction, and reliable technical support in a fast-paced, remote environment.

What are some common challenges faced by remote MSP Help Desk technicians and how can they be effectively managed?

Remote MSP Help Desk technicians often encounter challenges such as troubleshooting complex technical issues without onsite access, managing multiple client requests simultaneously, and maintaining clear communication across different time zones. To manage these challenges, it's important to utilize robust remote support tools, prioritize tickets efficiently, and establish strong written and verbal communication practices. Regular team check-ins and knowledge-sharing sessions also help technicians stay updated on best practices and new technologies, fostering a collaborative and supportive remote work environment.

What is a Remote MSP Help Desk?

A Remote MSP (Managed Service Provider) Help Desk is a support service that assists businesses and their employees with IT-related issues from a remote location. These services typically include troubleshooting hardware and software problems, managing network connectivity, resolving user access issues, and providing general technical support. By operating remotely, MSP Help Desks can offer quick response times, 24/7 support, and scalable solutions to help organizations maintain smooth IT operations without the need for in-house support staff.

What is the difference between Remote Msp Help Desk vs Remote IT Support Specialist?

AspectRemote Msp Help DeskRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (often similar)
Work EnvironmentManaged Service Provider (MSP) settings, client networksVarious industries, corporate or small business environments
Employer UsageMSPs providing remote support to multiple clientsCompanies or IT firms supporting internal or external clients
Search & Comparison IntentUnderstanding MSP-specific remote support rolesGeneral remote IT support roles in different settings

Remote Msp Help Desk and Remote IT Support Specialist roles share similar certifications and work environments, often involving remote troubleshooting and support. However, the Help Desk role is typically within MSPs supporting multiple clients, while IT Support Specialists may work directly for a single organization. Both roles require technical skills and customer service, but their employer types and client focus differ.

What are the most commonly searched types of Msp Help Desk jobs in Brooklyn, NY? The most popular types of Msp Help Desk jobs in Brooklyn, NY are:
What are popular job titles related to Remote Msp Help Desk jobs in Brooklyn, NY? For Remote Msp Help Desk jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Remote Msp Help Desk jobs in Brooklyn, NY look for? The top searched job categories for Remote Msp Help Desk jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Msp Help Desk jobs? Cities near Brooklyn, NY with the most Remote Msp Help Desk job openings:
Remote Msp Help Desk jobs near you
Infographic showing various Remote Msp Help Desk job openings in Brooklyn, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $65,080 per year, or $31.3 per hour.
Remote Help Desk Engineer for MSP (US Clients)

Remote Help Desk Engineer for MSP (US Clients)

Bit by Bit Inc

Manhattan, NY • Remote

Full-time

Medical

Posted 6 days ago

Job description

Bit by Bit Inc is seeking a skilled Help Desk Engineer to provide outstanding technical support to US-based clients. This remote role offers competitive salary and benefits, including health insurance and certification training opportunities. The ideal candidate will have a Bachelor's degree in a technical field or equivalent experience, with at least one year in a Managed Services IT environment.

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