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2Nd Shift Help Desk Technician Jobs in Syracuse, NY

Progressive Global Energy

Help Desk Analyst

Syracuse, NY · On-site

$20.25 - $27.75/hr

Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis Qualifications - 1 to 5 years' related working experience Additional Information All your ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY

$20.25 - $27.75/hr

Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis Qualifications - 1 to 5 years' related working experience Additional Information All your ...

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How much do 2nd shift help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for 2nd shift help desk technician in Syracuse, NY is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What is a 2nd Shift Help Desk Technician job?

A 2nd Shift Help Desk Technician provides technical support to users during the second shift, typically in the late afternoon to midnight hours. They troubleshoot hardware, software, and network issues, assist with system updates, and ensure smooth IT operations outside regular business hours. This role requires strong problem-solving skills, customer service abilities, and knowledge of various operating systems and applications. Technicians may support employees remotely or in person, depending on the company's needs.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Help Desk Technician position, and why are they important?

To thrive as a 2Nd Shift Help Desk Technician, you need strong technical troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help technicians provide superior customer service and adapt to varied user needs. These capabilities ensure swift and effective resolution of technical issues, maintaining productivity during off-hours and supporting organizational operations.

What are some common challenges faced by 2Nd Shift Help Desk Technicians and how are they addressed?

2Nd Shift Help Desk Technicians often encounter unique challenges such as handling after-hours emergencies, working with minimal on-site supervision, and supporting users in different time zones. To address these challenges, technicians rely on thorough documentation, escalation procedures, and remote support tools to resolve issues efficiently. Building strong communication with daytime IT teams ensures seamless information handoff and continuity of support. Adaptability and self-motivation also help technicians succeed during less traditional work hours.
More about 2Nd Shift Help Desk Technician jobs
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What cities near Syracuse, NY are hiring for 2Nd Shift Help Desk Technician jobs? Cities near Syracuse, NY with the most 2Nd Shift Help Desk Technician job openings:
2Nd Shift Help Desk Technician jobs near you

Help Desk Analyst

Progressive Global Energy

Syracuse, NY • On-site

$20.25 - $27.75/hr

Full-time

Posted 24 days ago

Job description

Company Description
This is for a British multinational electricity and gas utility company headquartered in Warwick, United Kingdom. Its principal activities are in the United Kingdom and North Eastern United States.
Job Description
Employment Type: 12-month contract
(With high possibility for contract extension or conversion to permanent employment)
To take phone calls from the field on IT incidents being raised via the FFHD (Field Force Help Desk) and provide the next level of support, and improve resolving IT issues during first point of contact with the help desk.
Utilizing the Service Now tool to manage and record incident report to resolution.
• Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact.
• Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly.
• Windows Certification and experience in support both Windows and iOS based machines.
• Knowledge Base - create and attach Knowledge Base articles, view and edit Knowledge navigation.
• Add/modify/delete users, groups and roles
• Password and license management
**Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis
Qualifications
- 1 to 5 years' related working experience
Additional Information
All your information will be kept confidential according to EEO guidelines.

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