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Evening Msp Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Prior experience on a help desk or within an MSP environment * Interest in growing toward server, networking, or cybersecurity engineering * Valid driver's license and reliable personal vehicle for ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Prior experience on a help desk or within an MSP environment * Interest in growing toward server, networking, or cybersecurity engineering * Valid driver's license and reliable personal vehicle for ...

Just Solutions

Service Desk Technician

Fairport, NY

$26 - $36/hr

CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP preferred) * Strong troubleshooting skills and familiarity with support tools * Experience with ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$85K - $115K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... evening or weekend work occasionally • Valid driver's license in your state of residence and ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$85K - $115K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... evening or weekend work occasionally • Valid driver's license in your state of residence and ...

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How much do evening msp help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening msp help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening MSP Help Desk technician, and why are they important?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by Evening MSP Help Desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

What are Evening MSP Help Desk jobs?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.
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Evening Msp Help Desk jobs near you
IT Help Desk Specialist

IT Help Desk Specialist

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Just Solutions, Inc.

Before we tell you about the role, here's what you should know about us.

At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology.


POSITION DETAILS:

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26–$36 per hour, based on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM, with opportunities for overtime


WHAT YOU'LL BE DOING:

When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly.

You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly.


WE THINK YOU'LL EXCEL IF YOU HAVE:

  • Associate degree in Computer Science or related field, or equivalent experience
  • CompTIA A+ certification (or equivalent)
  • 5+ years of hands‑on technical support or computer support experience
  • Prior experience on a help desk or within an MSP environment
  • Interest in growing toward server, networking, or cybersecurity engineering
  • Valid driver's license and reliable personal vehicle for travel across Western NY

Technical Strengths:

  • Strong proficiency with support tools and PC software troubleshooting
  • Experience with antivirus solutions (ESET, SentinelOne, Windows Defender)
  • Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
  • Working knowledge of DNS, DHCP, firewalls, and mail flow
  • Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
  • Cybersecurity awareness and hands‑on best‑practice experience
  • Experience supporting iOS and Android devices
  • Expertise with Windows 11 and Microsoft 365/Office 365
  • MacOS experience (plus)
  • PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus)

Soft Skills:

  • Strong written and excellent verbal communication skills
  • Pleasant and professional demeanor in all client and internal interactions
  • Ability to manage multiple tickets, calls, and projects simultaneously
  • Sound judgment and effective decision-making abilities
  • Highly organized and able to work independently without direct supervision
  • Resourceful and proactive in resolving issues
  • Commitment to client satisfaction and building positive relationships
  • Energy, enthusiasm, and a results-oriented mindset

HERE'S WHAT WE OFFER:

  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application!


Must have the ability to pass a background check


Job Posted by ApplicantPro