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Evening Msp Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

... MSP) environment * Experience in a service leadership role (Service Manager, Team Lead, or similar ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

... MSP) environmentExperience in a service leadership role (Service Manager, Team Lead, or similar ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

... MSP) environment * Experience in a service leadership role (Service Manager, Team Lead, or similar ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

... MSP) environment * Experience in a service leadership role (Service Manager, Team Lead, or similar ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$95K - $130K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... evening or weekend work occasionally • Valid driver's license in your state of residence and ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site +1

$95K - $130K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... evening or weekend work occasionally • Valid driver's license in your state of residence and ...

ComTec Solutions

Epicor Operations Consultant

Rochester, NY · On-site +1

$75K - $125K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... evening or weekend work occasionally • Valid driver's license in your state of residence and ...

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How much do evening msp help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for evening msp help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is an evening MSP help desk?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.

What are the key skills and qualifications needed to thrive as an evening MSP help desk technician?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by evening MSP help desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

What are the most commonly searched types of Msp Help Desk jobs in Rochester, NY?

The most popular types of Msp Help Desk jobs in Rochester, NY are:

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Evening Msp Help Desk jobs near you

IT Support Specialist - MSP

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision

Re-posted 18 days ago

Job description

Ready to level up your IT career with a growing MSP? Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo.We offer a competitive hourly wage of $26–$36, based on experience, plus a strong benefits package, including:Health, dental, and vision insuranceHSA/FSALife insuranceShort- and long-term disabilityBonus structurePTO401(k) with company matchGrowth opportunitiesIncentives for earning additional certificationsIf this sounds like the perfect position for you, apply now! JUST SOLUTIONS: OUR MISSIONJust Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you! YOUR SCHEDULEThis IT role offers a stable Monday–Friday schedule from 8:00 AM to 5:00 PM, with opportunities to earn additional income through overtime. YOUR DAY AS OUR IT SUPPORT SPECIALISTEach day as an IT Support Specialist, you begin by reviewing your queue and responding to client inquiries promptly, courteously, and professionally. You answer incoming phone calls from clients and provide clear, friendly technical assistance, ensuring every interaction reflects a commitment to exceptional customer service. Throughout the day, you travel on-site to client locations to resolve issues in person, building strong relationships and delivering hands-on support that keeps their operations running smoothly.You manage multiple tickets and calls simultaneously, documenting each case thoroughly and escalating issues when appropriate. Your ability to communicate effectively, make sound decisions, and work independently ensures that problems are resolved quickly and accurately. With client satisfaction as your priority, you maintain a pleasant and professional demeanor in all interactions-whether with executives, IT teams, or end users. Before wrapping up, you confirm that all tickets are updated and resolved, and you submit your timesheet promptly to maintain utilization requirements. REQUIREMENTSAssociate degree in Computer Science or a related field, or equivalent experienceCompTIA A+ certification or equivalent5+ years of relevant experience supporting computers and/or providing technical supportExperience working on a help desk or for a managed service provider (MSP)Clear career path interest toward server, networking, or cybersecurity engineeringValid driver's licenseReliable personal vehicle and ability to travel throughout Western NYStrong proficiency with support tools and PC software troubleshootingExperience with major antivirus solutions (ESET, SentinelOne, Windows Defender)Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)Working knowledge of DNS, DHCP, firewalls, and mail flowFamiliarity with Active Directory (AD), IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)Cybersecurity awareness and hands-on best‑practice experienceSupport experience with iOS and Android mobile devicesExpertise with Windows 11 and Microsoft 365/Office 365MacOS experience a plusPC building or advanced hardware experience (for example, gaming rigs or graphics cards) is a plusOur ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical expertise with outstanding customer service. If you communicate clearly, make sound decisions under pressure, and approach every interaction with energy, enthusiasm, and a commitment to client satisfaction-we want YOU! Apply today!Must have the ability to pass a background check
Job Posted by ApplicantPro