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Help Desk System Administrator Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide all application support functions for system end-users. Serves as the first line of ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Stem Xpert

HelpDesk Suupport

Rochester, NY · On-site

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... Responsible for providing the first-line of telephone technical support of hardware, systems, and ...

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and banking systems. Administer and support Active Directory, including user account creation ... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ...

TEKsystems c/o Allegis Group

IT Support Analyst

Pittsford, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and banking systems. Administer and support Active Directory, including user account creation ... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ...

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and banking systems. Administer and support Active Directory, including user account creation ... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Rochester, NY

Help Desk System Administrator information

See Rochester, NY salary details

$34K

$55.2K

$75.5K

How much do help desk system administrator jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk system administrator in Rochester, NY is $55,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Rochester, NY?

For Help Desk System Administrator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Rochester, NY look for?

The top searched job categories for Help Desk System Administrator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Help Desk System Administrator jobs?

Cities near Rochester, NY with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,176 per year, or $26.5 per hour.

Hyperion System Administrator

Avani Technology Solutions, Inc.

Rochester, NY • On-site

Full-time

Re-posted 13 days ago

Job description

Job Title: Hyperion System Administrator
Location: Rochester, NY
Duration: 12+ Months
Job Description:
Hyperion On Premise Experience with Exalytics platform
HFM, FCM, and Planning Administration experience
Ability to trouble shoot bugs and performance issues.
Tuning experience with calculation scripts.
Consolidations and experience with FDMEE would be ideal
Thanks & Regards
Naveen Kumar | Technical Recruiter
Direct Number: +1(585) 532-7121
Mobile Number: +1(408) 809-8869
Desk Number: 585.532.7200 Ext: 9022
Email: naveen.b@avanitechsolutions.com,
687 Lee Road, Suite # 208, Rochester, NY 14606
http://www.avanitechsolutions.com

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