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Help Desk System Administrator Jobs in Rochester, NY

w3r Consulting

UNIX Engineer 3

Rochester, NY · On-site

... Administrator certification desired. o Language: UNIX shell scripting and Perl - Maintains an ... systems and escalated help desk tickets - Provides advanced support of the activities of Unix ...

L3HHCM20

Associate, Logistics

Rochester, NY · On-site

$44K - $81K/yr

Performs help desk services providing Telephone support for vital equipment and problem resolution ... Experience with Raytheon EAGLE integrated logistics support software system * Familiar with DoD and ...

Creation Technologies LP

Program Administrator

Newark, NY · On-site

$22 - $32/hr

... help the program run efficiently and drive customer success. The position involves detailed ... systems is an asset. SKILLS REQUIRED: • Must be highly organized with the ability to manage ...

Creation

Program Administrator

Newark, NY

$22 - $32/hr

... help the program run efficiently and drive customer success. The position involves detailed ... Experience with an Enterprise Resource Planning System such as Oracle or similar systems is an ...

Brothers International

HR Administrator

Rochester, NY · On-site

$50K - $65K/yr

Own the HR systems used on a day-to-day basis to ensure all information seamlessly flows to where ... help track compliance with local, state, and federal workplace safety regulations (such as OSHA ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Rochester, NY

Help Desk System Administrator information

See Rochester, NY salary details

$34K

$55.2K

$75.5K

How much do help desk system administrator jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk system administrator in Rochester, NY is $55,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Rochester, NY?

For Help Desk System Administrator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Rochester, NY look for?

The top searched job categories for Help Desk System Administrator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Help Desk System Administrator jobs?

Cities near Rochester, NY with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,176 per year, or $26.5 per hour.

UNIX Engineer 3

w3r Consulting

Rochester, NY • On-site

Contractor

Re-posted 7 days ago

Job description

Summary Description:
The Unix Engineer position manages a network of servers, providing on-call, 24x7x365 support, and some weekend work.UNIX-based OS specific duties include responsibility for knowledge of kernel and network services, and are responsible for installation, maintenance and administration of multiple UNIX servers: including IBM AIX, Sun Solaris, and multiple Linux Distributions (RedHat, SUSE, CentOS ) across multiple locations.
Essential Resource Responsibilities / Accountabilities:
Level III
- Provides 24 x 7 overall Operations/Deployment/Problem support for the Unix environments
- Provides advanced level of deployment functions for the Unix environments
- Monitors and reviews contractual agreements, including long and short term planning strategies
- Develops organizational standards for Unix system design, utilization and vendor support
- Recommends and leads large scale process improvements to the overall Unix Methodology
- Leads medium to larger projects as directed by management
- Defines scope, objectives and needs for new or revised documentation of existing Unix installations
- Develops standard operating procedures (SOPs) as they relate to the support of Unix systems
- Provides direction and oversees Intern/Contract/Temp help/Level I & II staff, as needed
- Develops expertise in a Unix technology discipline and acts as a company SME in that area
- Must possess a working knowledge of LAN based protocols and technical knowledge of server communications related to Windows O/S
- Knowledge of Windows NT in a server environment, and in interaction with UNIX is HIGHLY desirable.
- Ability to respond quickly to issues facing high availability, high demand, enterprise wide services a must.
- Willingness to work irregular hours and be on pager coverage.
- Sun Certified Solaris Administrator certification desired. o Language: UNIX shell scripting and Perl
- Maintains an advanced level of knowledge on Unix technologies appropriate to client
- Provides overall advanced operations support for the Unix environments through daily/weekly/monthly/annually defined maintenance activities
- Provides advanced problem determination and resolution on the Unix environments from both monitoring systems and escalated help desk tickets
- Provides advanced support of the activities of Unix environments throughout the regions. Confers with management levels to define scope, objectives and overall need of the sites
- Provides advanced Unix support for internal and external projects
- Works closely with IPM Engineering to develop project designs that are adequate for production processing (jointly)
- Works closely with IPM Engineering to develop proposals and evaluates Unix systems and makes recommendations of those services (jointly)
Minimum Resource Qualifications:
Level III
- Bachelor's degree in IT-related discipline (Computer Science, Information Technology, or equivalent)
- Five years of related work experience (UNIX-based operating systems).
- Ability to interface with all levels of management, other plans and outside professionals.
- Extensive knowledge of distributed systems.
- Experience with UNIX-based operations system including knowledge of kernel and server services.
- Experience with journaled file systems, TCP/IP, NFS, SAMBA and DNS.
- Experience with Apache web servers, mail, storage attached server (SAN) devices and technologies.?br - Experience installing, maintaining, and administering multiple Unix servers: including IBM AIX, Sun Solaris and Linux across multiple locations.
- Experience with Enterprise Technologies (NFS, performance tuning, mail, security etc.).
- Experience with Advanced Internet server protocols and utilities (DNS, SMTP, POP, IMAP, HTTP/S, TLS, S/FTP, TCP/IP, UDP, SSH).
- Ability to successfully handle the completion of multiple concurrent assignments or related support mechanisms for escalation/resolution purposes.
- Understanding of cluster configurations and concepts, shell scripting performance tuning.
- Advanced skill level in SAN/NAS storage solutions (NetApp, IBM SVC, DS8000 series, XIV).
- Advanced Skill level in LDAP/OpenLDAP configuration and support.
- Advanced Skill level in Enterprise backup solutions (IBM TSM).
- Experience with OS and/or software based clustering (Veritas, RedHat).
- Experience with Security hardening and event monitoring (NMON, Solarwinds).
- Advanced enterprise level skills in shell scripting and programming.
- Knowledge of Windows NT in a server environment, and in interaction with UNIX is HIGHLY desirable.
- Ability to respond quickly to issues facing high availability, high demand, enterprise wide services a must.
- Willingness to work irregular hours and be on pager coverage.
- Sun Certified Solaris Administrator certification desired. Knowledge of:o Server hardware: Sun Enterprise Servers, IBM POWER Servers. o Storage IBM DS8000, IBM 840, SVC, XIVo Operating Systems: AIX 5.3, 6.1 , 7.1 Solaris 9, 10, RedHat 6.x 7.xo Special Software: Veritas Volume Manager, Veritas File Systems, Veritas Cluster Server, Sendmail, SAMBA, SSH, TCP-Wrapper, Iplanet, Apache Web server, Netscape Enterprise Server, Sun Solstice Disksuiteo Networking: TCP/IP, NFS, LDAP, Automount, DSN, NIMo Language: UNIX shell scripting and Perl

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