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Desktop Support Jobs in Rochester, NY (NOW HIRING)

CooperVision

Data Analyst 1

Henrietta, NY · On-site

... Desktop, with the goal of enhancing data storytelling and supporting consistent reporting. Visual design includes rebuilding visuals for straightforward reports or developing templates that help ...

Banyan Software

Director of Engineering

Rochester, NY · On-site

Our flagship platform supports essential fire department operations with a fully integrated suite of mobile and desktop products. Trusted by departments across the country, our software plays a ...

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Rochester, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of modern QA practices including functional, regression, API, UI automation, end-to-end release testing.

Banyan Software

Director of Engineering

Rochester, NY · On-site

Our flagship platform supports essential fire department operations with a fully integrated suite of mobile and desktop products. Trusted by departments across the country, our software plays a ...

Banyan Software

Director of Engineering

Rochester, NY · On-site

Our flagship platform supports essential fire department operations with a fully integrated suite of mobile and desktop products. Trusted by departments across the country, our software plays a ...

Cooper Companies

Data Analyst 1

West Henrietta, NY

$28K/yr

... Desktop, with the goal of enhancing data storytelling and supporting consistent reporting. Visual design includes rebuilding visuals for straightforward reports or developing templates that help ...

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All JobsDesktop Support JobsDesktop Support Jobs in Rochester, NY

Desktop Support information

See Rochester, NY salary details

$13

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$32

How much do desktop support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for desktop support in Rochester, NY is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Desktop Support jobs in Rochester, NY? For Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Rochester, NY look for? The top searched job categories for Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Support jobs? Cities near Rochester, NY with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Rochester, NY as of July 2026, with employment types broken down into 80% Full Time, 7% Part Time, 11% Contract, and 2% Summer. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $47,418 per year, or $22.8 per hour.
Data Analyst 1

Data Analyst 1

CooperVision

Henrietta, NY • On-site

Full-time

Posted 21 days ago

CooperVision rating

7.2

Company rating: 7.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
CooperVision is a leading global manufacturer of contact lenses, dedicated to helping people improve their vision. The Data Analyst 1 role is an entry-level position focused on building foundational data analytics and visualization skills, primarily involving data collection, visual design, and supporting senior analysts in data analysis and reporting tasks.
Responsibilities:
• This role focuses on performing basic data analysis, preparing simple reports and visualizations, working on minor tickets (break/fixes, investigations, etc.), and providing support to senior analysts as needed.
• Additional responsibilities include collecting, organizing, and validating distribution data to ensure accuracy, completeness, and alignment with established data quality standards and procedures, and visual design within Tableau Desktop, with the goal of enhancing data storytelling and supporting consistent reporting. Visual design includes rebuilding visuals for straightforward reports or developing templates that help senior analysts deliver standardized reporting.
Qualifications:
Required:
• Minimum of 2 years of relevant experience in data collection, data entry, reporting, or analytics support, or
• Associate degree with 1 or more years of relevant experience, or
• Bachelor’s degree in a related field is preferred, including Data Analytics, Data Science, Computer Science, Mathematics, or Information Technology.
• Relevant experience with data collection or data entry required.
• Proficiency in Microsoft Excel, including data organization and basic analysis functions.
• 0 to 1+ years of experience in SQL (writing simple queries, including joins, filtering, and aggregation).
• Basic understanding of analytics (statistical analysis, pattern recognition, data interpretation, problem-solving).
• Proficiency in Microsoft Office (Word, SharePoint, etc.)
• Willingness to follow standardized departmental, project management, and IT processes.
• Ability to work within a team environment.
• Excellent verbal and written communication skills.
Preferred:
• Preferred experience in a warehouse setting or manufacturing.
• 0 to 3+ years of experience in Tableau Desktop or PowerBI (or an equivalent data visualization tool).
• Experience in Tableau Prep or Alteryx.
• Experience writing scripts using Microsoft PowerShell.
Company:
CooperVision is one of the world’s leading manufacturers of soft contact lenses and related products and services. It is a sub-organization of The Cooper Companies. Founded in 1980, the company is headquartered in Fairport, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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