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Night Shift Desktop Support Manager Jobs (NOW HIRING)

Cornerstone

Desktop Support Manager

Washington, DC · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Cornerstone

Desktop Support Manager

New York, NY · On-site

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Cornerstone

Desktop Support Manager

Chicago, IL

The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full ...

Raymondjames

Desktop Support Manager

Memphis, TN · Hybrid

Leads and mentors a team of desktop support technicians, fostering a collaborative and high-performance environment. * Oversees daily support operations, including ticket management, incident ...

NYULMC

Desktop Support Manager

New York, NY · On-site

$121K - $124K/yr

We have an exciting opportunity to join our team as a Desktop Support Manager, supporting Education, Research and Clinical desktop. This position will provide leadership to an IT staff of ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of global Service Desk operations, Desktop Support services, and employee computer and device support to ...

ConfigUSA

Desktop Support

Kennan, WI · On-site

$20 - $25.50/hr

... evening/night shift and provide on-call support for critical production issues 3. Excellent ... Desktop Management - Infrastructure Services (IS) Experience Required: 4-6

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Night Shift Desktop Support Manager information

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$14

$36

$60

How much do night shift desktop support manager jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for night shift desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

More about Night Shift Desktop Support Manager jobs
What cities are hiring for Night Shift Desktop Support Manager jobs? Cities with the most Night Shift Desktop Support Manager job openings:
What states have the most Night Shift Desktop Support Manager jobs? States with the most job openings for Night Shift Desktop Support Manager jobs include:
What job categories do people searching Night Shift Desktop Support Manager jobs look for? The top searched job categories for Night Shift Desktop Support Manager jobs are:
Night Shift Desktop Support Manager jobs near you
Infographic showing various Night Shift Desktop Support Manager job openings in the United States as of July 2026, with employment types broken down into 73% Full Time, 12% Part Time, 1% Temporary, and 14% Contract. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
DESKTOP SUPPORT MANAGER

DESKTOP SUPPORT MANAGER

South Central Regional Medical Center

Laurel, MS • On-site

Full-time

Posted 3 days ago

South Central Regional Medical Center rating

5.3

Company rating: 5.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

929th of 1,023 rated hospitals

Job description

Job Title:

Desktop Support Manager

Department:

IT

Job Summary

The Desktop Support Manager is responsible for overseeing and enhancing the end-user computing environment for South Central Regional Medical Center and affiliated partner facilities. This role provides leadership for desktop support operations, employee management, service delivery, inventory control, project management, policy development, and technical support initiatives. The Desktop Support Manager ensures help desk activities align with SCRMC standards, governance requirements, regulatory compliance expectations, and industry best practices while promoting continuous improvement, operational efficiency, and exceptional customer service.

Essential Duties & Responsibilities

  • Manage the daily operations of the desktop support and help desk teams across the main campus, offsite locations, and partner facilities.
  • Provide leadership in employee management, hiring, onboarding, performance evaluations, coaching, and corrective action processes.
  • Oversee daily support activities and ensuretimelyresolution of end-user technical issues.
  • Delegate and coordinate troubleshooting efforts related to web applications, email systems, Microsoft Office products, and other end-user technologies.
  • Escalate unresolved issues toappropriate Tier2 and Tier 3 support teams.
  • Coordinate with third-party vendors and hosted service providers to resolve technical issues affecting organizational operations.
  • Deliver exceptional customer service and ensure effective communicationregardingincidents, requests, and service updates.
  • Maintain compliance with SCRMC IT standards, HIPAA requirements, security policies, and industry best practices.
  • Identify, evaluate, and implement automation opportunities that improve service delivery and operational efficiency.
  • Develop, review, andmaintainstandard operating procedures (SOPs), policies, and support documentation.
  • Analyze service desk metrics and prepare reports for IT leadership.
  • Develop training initiatives, manage schedules, inventory, projects, timesheets, and on-call rotations.
  • Mentor supervisors, team leads, and technical staff.
  • Performadditionalduties asassigned by management.

Required Qualifications

  • Minimum of ten (10) years of proven IT experience.
  • Proven management experience within a healthcare environment.
  • Practical knowledge of systems administration and networking concepts.
  • Experience leading technical support teams and service desk operations.
  • Strong understanding of desktop support technologies and end-user computing environments.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to provide instruction, guidance, and education to peers and end users.
  • Professional certifications preferred but notrequired.

Preferred Qualifications

  • EPIC experience.
  • Cerner experience.
  • JitBitexperience.
  • Horizon experience.
  • 10ZiG experience.
  • ManageEngine experience (MDM, Service Desk, Endpoint Management).
  • Project management experience in a fast-paced healthcare environment.
  • Experience implementing inventory lifecycle management and asset tracking programs.

Skills and Competencies

  • Employee management and leadership skills.
  • Experience with ticketing systems.
  • Inventory managementexpertise.
  • Desktopsupporttroubleshooting skills.
  • EHR experience.
  • Change management knowledge.
  • VoIP troubleshooting skills.
  • Printer troubleshooting skills.
  • Basic network troubleshooting skills.
  • Microsoft Active Directory experience.
  • Group Policy administration and troubleshooting.
  • VDI and thin-client experience.
  • Wireless networking support experience.
  • Image creation and deployment.
  • Conflict resolution skills.
  • Mobile device support experience.

Working Conditions

  • Primarily office-based with regular use of computers and technical equipment.
  • Frequent interaction with employees, leadership, vendors, and partner organizations.
  • May require travel between SCRMC facilities and affiliated locations.
  • Participation in an on-call rotation isrequired.
  • Occasional evening and weekend work may be necessary.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

What South Central Regional Medical Center employees say

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