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Night Shift Desktop Support Manager Jobs in Missouri

Polsinelli

User Support Manager

Kansas City, MO · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

Polsinelli

User Support Manager

Kansas City, MO · On-site

$110K - $130K/yr

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop ...

Samprasoft

Desktop Support

Wildwood, MO · On-site

Manage and organize support information knowledge base. * Proactively identify areas of improvement ... Desktop SupportThis is a high PRIORITY requisition.

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

... Manage shift and shift planning including on call roster • Manage Resource productivity • Enable the team with training and development • Ensure security compliance • Ensure sufficient ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after ... Perform ongoing maintenance including software licensing, endpoint vulnerability management, and ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41.53K - $45K/yr

Desktop Support Specialist Department: Technology Services Location: Columbia, MO Type: Staff ... Software and Equipment Management: Install, configure, and update software and operating systems ...

Yochana

Desktop support Technician

Saint Louis, MO · On-site

$19.75 - $25/hr

... Manage shift and shift planning including on call roster • Manage Resource productivity • Enable the team with training and development • Ensure security compliance • Ensure sufficient ...

Yochana

Desktop Support technician

Saint Louis, MO · On-site

$19.75 - $25/hr

Manage and support USA boutique devices. * Perform Windows 11 imaging and troubleshooting. * Troubleshoot and support Windows 10 systems. * Provide hardware support for laptops, desktops, and tablets.

GTN Technical Staffing

Be Seen First

Desktop Support Engineer

Jennings, MO · On-site

$28/hr

Manage the installation and maintenance of hardware and software including personal workstations ... Imaging devices, including desktops, laptops, and other devices as needed. * Install, configure ...

Wipro Limited

Desktop Support 1

Jefferson City, MO · On-site

Desktop Support 1 City: Jefferson City State/Province: Missouri Posting Start Date: 4/29/26 Wipro ... Manage projects and timelines * Provide expert support to various projects and delivery engagements ...

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Night Shift Desktop Support Manager information

What are the key skills and qualifications needed to thrive as a Night Shift Desktop Support Manager, and why are they important?

To thrive as a Night Shift Desktop Support Manager, you need expertise in IT support, troubleshooting, and team leadership, typically backed by a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, problem-solving, and the ability to manage stress during off-hours are vital soft skills for this role. These skills ensure efficient issue resolution, maintain team performance, and uphold service quality during critical overnight operations.

How does a Night Shift Desktop Support Manager typically coordinate with daytime IT teams to ensure seamless support coverage?

A Night Shift Desktop Support Manager usually maintains close communication with daytime IT teams through detailed shift handover reports, regular status meetings, and shared documentation. This coordination ensures that unresolved issues, system updates, and critical incidents are clearly communicated between shifts. Many organizations also use ticketing systems to track ongoing support requests, enabling managers to assign priorities and follow up on outstanding tasks. Effective collaboration helps minimize service gaps and maintains consistent support for users around the clock.

What does a Night Shift Desktop Support Manager do?

A Night Shift Desktop Support Manager oversees IT support operations during overnight hours, ensuring that all technical issues related to desktop computers, networks, and user accounts are resolved promptly. They manage a team of support technicians, coordinate workflows, and provide guidance on troubleshooting complex problems. Their responsibilities also include monitoring system performance, maintaining documentation, and communicating with other IT teams to ensure seamless 24/7 support coverage. This role is crucial in organizations that operate around the clock or have critical systems that require constant availability.

What is the difference between Night Shift Desktop Support Manager vs Desktop Support Specialist?

AspectNight Shift Desktop Support ManagerDesktop Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOvernight shift, team management, operational oversightDaytime or flexible hours, direct user support, troubleshooting
ResponsibilitiesManaging support teams, overseeing incident resolution, ensuring service continuityProviding technical support, troubleshooting hardware/software issues, assisting users

The Night Shift Desktop Support Manager focuses on supervising support teams during overnight hours, ensuring smooth operations and incident management. In contrast, the Desktop Support Specialist primarily handles direct user support and technical troubleshooting during regular hours. Both roles require technical certifications, but the managerial position emphasizes team oversight and operational responsibilities.

What are popular job titles related to Night Shift Desktop Support Manager jobs in Missouri? For Night Shift Desktop Support Manager jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Night Shift Desktop Support Manager jobs in Missouri look for? The top searched job categories for Night Shift Desktop Support Manager jobs in Missouri are:
What cities in Missouri are hiring for Night Shift Desktop Support Manager jobs? Cities in Missouri with the most Night Shift Desktop Support Manager job openings:
Night Shift Desktop Support Manager jobs near you
User Support Manager

User Support Manager

Polsinelli

Kansas City, MO • On-site

Full-time

Posted 7 days ago

Job description

Job Summary:
Polsinelli is a law firm that fosters creativity and professional growth within its team. They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.
Responsibilities:
• Establish and enforce Desktop Support service level agreements in alignment with leadership to establish problem resolution expectations and timeframes.
• Analyze performance of Desktop Support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Must demonstrate expertise in administering and optimizing the Freshservice ITSM platform, including incident, problem, change, and asset management workflows.
• Proven strong knowledge of ITIL best practices and hands-on experience configuring Freshservice automations, service catalogs, SLAs, reporting, and integrations to improve IT service delivery and operational efficiency.
• Manage the processing of incoming support calls to the Desktop Support team via telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
• Work with the Director of User Experience to design and enforce request handling and escalation policies and procedures.
• Coordinate with the Desktop Support and Help Desk teams to perform hands-on fixes onsite.
• Track and analyze trends in Desktop Support requests and generate statistical reports.
• Oversee the development, implementation, and administration of Desktop Support staff training procedures and policies.
Qualifications:
Required:
• Demonstrated progressive experience in the supervision of a technical support team.
• Proven track record of developing and providing Service Level Agreements and Desktop Support deliverables.
• Solid relationship management and performance management skills.
• Ability to motivate and direct staff members and subordinates.
• Strong understanding of the organization’s goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to conduct research into a wide range of issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Will require some travel.
• Computer Information Systems bachelor’s degree with 10 or more years of experience.
Company:
Polsinelli is an Am Law 100 firm with more than 1,000 attorneys in 22 offices. Founded in 1972, the company is headquartered in Kansas City, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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