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Senior Desktop Support Jobs in Missouri (NOW HIRING)

Samprasoft

Desktop Support

Wildwood, MO · On-site

Desktop Support Technician Under minimal supervision, act as support resource providing second-tier support for IT incidents and requests from associates via phone and email to resolve problems ...

Artech Information System LLC

desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop Support Representative Distributed Client Services Location: Kansas City,MO Duration:1+ year (with possible extension) Job id : Fast Path [19032] Skills Overview Deskside Support Tech. Must ...

Artech Information System LLC

desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop Support LOCATION: KANSAS CITY, MO Duration: 1+ year Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member of the Field Service Operations team the candidate will provide high quality support with very good ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding) Responsibilities * Provide Tier 2 end-user support across Windows, MacOS, laptops, PC ...

Artech Information System LLC

Desktop support

Saint Louis, MO · On-site

$19.75 - $25/hr

... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. The support platform is Microsoft OS ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41.53K - $45K/yr

Desktop Support Specialist Department: Technology Services Location: Columbia, MO Type: Staff ... Senior Director Required Core Competencies and Professional Experience: * Ability to fluently read ...

Artech Information System LLC

desktop support

Earth City, MO · On-site

$19.25 - $24.50/hr

Deskside Support Representative Distributed Client Services Location : Earth city ,MO Duration: 12 ... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills ...

AA2IT

Desktop Support Technician II

Earth City, MO · On-site

$19 - $21/hr

Desktop support duties (M-F? 8-5? Overtime? On-call?): M-F with On Call Rotations MUST HAVE: * Deskside Support Experience - and 3 + years * Desktop Break/Fix Experience - 3 years + exp * Imaging ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41.53K - $45K/yr

Desktop Support Specialist Department: Technology Services Location: Columbia, MO Type: Staff ... Senior Director Required Core Competencies and Professional Experience: * Ability to fluently read ...

GTN Technical Staffing

Be Seen First

Desktop Support Engineer

Jennings, MO · On-site

$28/hr

Imaging devices, including desktops, laptops, and other devices as needed. * Install, configure, troubleshoot infrastructure - server/network devices. * Handle IT shipping/receiving and dispatch of ...

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Senior Desktop Support information

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$13

$33

$56

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Missouri is $33.93, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $45.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Missouri? The most popular types of Desktop Support jobs in Missouri are:
What are popular job titles related to Senior Desktop Support jobs in Missouri? For Senior Desktop Support jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Missouri look for? The top searched job categories for Senior Desktop Support jobs in Missouri are:
What cities in Missouri are hiring for Senior Desktop Support jobs? Cities in Missouri with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Missouri as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Part Time. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $70,574 per year, or $33.9 per hour.
Desktop Support

Desktop Support

Samprasoft

Wildwood, MO • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

Under minimal supervision, act as support resource providing second-tier support for IT incidents and requests from associates via phone and email to resolve problems regarding hardware, software, and peripherals. Use detailed knowledge of the RGA infrastructure environment to effectively deliver IT and business requirements. Resolve as many requests as possible during first contact, determine urgency of needs, prioritize, and respond to support requests by taking corrective action. Provide customer-oriented follow-up in a courteous, efficient, and timely manner. Dispatch, and close service requests using ServiceNow software.

Responsibilities
  • Respond to escalated service requests from Help Desk associates and other team specialists, working to identify, troubleshoot, and resolve operator problems and make or coordinate repairs.
  • Responsible for second level support and appropriate follow up on IT systems including PC’s, MacBook’s, printers, terminal servers, AWS workspaces, and related IT hardware and software escalations.
  • Clearly document and effectively prioritize client requests into ServiceNow.
  • Clearly identify, isolate, document, and define problems; resolve them in a timely manner according to SLA processes.
  • Complete required project activities.
  • Install software, desktop/laptops systems and peripherals.
  • Update documentation as needed.
  • Maintain high customer satisfaction by representing IT courteously, professionally, and effectively.
  • Maintain and organize inventories.
  • Manage and organize support information knowledge base.
  • Proactively identify areas of improvement to management, and lead/participate in solution design.
  • Off hours contact for any IT related issues including disaster recovery.
  • Follow standard operating procedures, policies & directions
Requirements

EDUCATION AND EXPERIENCE

Required:

  • Post-Secondary Education graduate or relevant experience
  • 4+ years of technology/desktop support experience
  • Fluent English Language skills both spoken and written
  • Extensive knowledge of Windows desktop environment
  • 2-3 years’ experience with Enterprise MacBook support including utilizing MDM
  • Knowledge of Windows Server environment administration (Active Directory)

SKILLS AND ABILITIES

Required:

  • Proficient with Windows desktop environment (Win 10 & Microsoft Office) and Enterprise MacBook support
  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Strong analytical and problem-solving skills
  • Availability to work overtime, as required

Preferred:

  • Knowledge of PowerShell scripting
  • Virtual machine support (vSphere and AWS Workspaces)

Proficient with:

  • Basic TCP/IP networking
  • VoIP Telephony
  • Windows Terminal Server end user support
  • Printer technologies
  • Video conference & meeting room technology
  • Dell workstation hardware

Required Skills : Desktop Support Additional Skills : Desktop SupportThis is a high PRIORITY requisition.

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