Job Summary:
Mindlance is a national recruiting company which partners with many of the leading employers across the country. They are seeking an IT Desktop Support Associate to provide technical guidance to users and minimize operational downtime. The role involves supporting desktop and laptop computers, educating end-users, and coordinating repairs.
Responsibilities:
โข Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.)
โข Support/educate end-users
โข Image systems via Ghost and/or SCCM
โข Utilize the SCCM to deliver new/updated software packages to the desktops/laptops
โข Maintain license inventory of all desktop computer applications
โข Maintain physical inventory of all desktop & laptop computers
โข Perform minor troubleshooting & repair of computers
โข Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty
โข Provide remote support and troubleshooting.
โข Provide Desktop Team leadership
โข Attend team meetings
โข Make recommendations for improvement to Manager, Site Support
โข Other duties as assigned by Manager, Site Support
Qualifications:
Required:
โข High level customer services skills
โข An empathetic and approachable manner
โข A passion for IT and the ability to learn new technologies
โข The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team.
โข Minimum of Bachelor's Degree or 3 yearโs desktop support experience
โข Experience with Microsoft desktop applications (Office, Outlook, etc.)
โข Experience with Microsoft Active Directory
โข Good written and verbal communication skills
โข Minimal travel, as necessary
โข Willing to work weekends/nights as needed for system upgrades
Preferred:
โข Microsoft certification (MSCE)
โข Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users
โข Experience supporting Android and iOS mobile devices
Company:
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services Founded in 1999, the company is headquartered in Union, USA, with a team of 1001-5000 employees. The company is currently Late Stage.