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Desktop Associate Jobs in Missouri (NOW HIRING)

Samprasoft

Desktop Support

Wildwood, MO · On-site

Desktop Support Technician Under minimal supervision, act as support resource providing second-tier ... Respond to escalated service requests from Help Desk associates and other team specialists, working ...

Eastern Shawnee Tribe of Oklahoma

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Desktop Analyst

Joplin, MO · On-site

$19.74/hr

The Desktop Analyst documents and prioritizes support requests, maintains assigned IT equipment ... required. · Associate degree in Information Technology, Computer Science, or a related field ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41.53K - $45K/yr

Associate's degree, or high school diploma with relevant experience. * Prior customer service and/or desktop support experience. * Proficient with Microsoft operating systems and Office suite.

Apolis

End User Technician

Kansas City, MO · On-site

$19.75 - $25/hr

Associate's degree + 9 years of experience. * High School +13 years of experience. * Candidates ... Strong end-user / desktop support experience (hands-on troubleshooting required) * Experience with ...

Sky Systems Inc

IT Support

Saint Louis, MO · On-site

Job Title: IT Desktop Support Job type and Location: Full Time - Onsite (5days/week) in St. Louis ... Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United ... Experience with troubleshooting for desktops, printers, software, and user access issues Conflict ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United ... Experience with troubleshooting for desktops, printers, software, and user access issues Conflict ...

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Desktop Associate information

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in Missouri? The most popular types of Desktop jobs in Missouri are:
What are popular job titles related to Desktop Associate jobs in Missouri? For Desktop Associate jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Missouri look for? The top searched job categories for Desktop Associate jobs in Missouri are:
What cities in Missouri are hiring for Desktop Associate jobs? Cities in Missouri with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Support Analyst

Desktop Support Analyst

Spar Information Systems

Chesterfield, MO • On-site

$23 - $31/hr

Other

Posted 15 days ago

Job description

Under minimal supervision, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Use detailed knowledge of the RGA infrastructure environment to effectively deliver IT and business requirements Resolve as many requests as possible during first contact, determine urgency of needs, prioritizes, and responds to support requests by taking corrective action or routing requests to appropriate IT specialists. Provide customer-oriented follow-up in a courteous, efficient, and timely manner. Records, dispatches, and closes service requests using Service Now software.

Business Area: Information Technology, Infrastructure Administration

  • Respond to escalated service requests from Help Desk associates and other team specialists, working to identify, troubleshoot and resolve routine operator problems and make or coordinate repairs. Escalate the most complex issues to third-tier team members or other appropriate teams within IT.
  • Responsible for first and second level support and appropriate follow up on IT systems including PC's, printers, servers, and related IT hardware and software.
  • Clearly document and effectively prioritize client requests into ServiceNow.
  • Clearly identify, isolate, document, and define problems; resolve them in a timely manner when able and escalate them to the appropriate team/owner according to SLA processes.
  • Complete required project activities.
  • Install software, desktop/laptops systems and peripherals.
  • Update documentation as needed.
  • Maintain high customer satisfaction by representing IT courteously, professionally, and effectively.
  • Maintain and organize inventories.
  • Manage and organize support information knowledge base.
  • Proactively identify areas of improvement to management, and lead/participate in solution design.
  • Off hours contact for any IT related issues including disaster recovery.
  • Follow standard operating procedures, policies & directions.

EDUCATION AND EXPERIENCE

Required:

  • Post-Secondary Education graduate or relevant experience
  • 4+ years of technology/desktop support experience
  • Fluent English Language skills both spoken and written
  • Extensive knowledge of Windows desktop environment and Enterprise MacBook support
  • Knowledge of PowerShell scripting
  • Knowledge of Windows Server environment administration (AD, Exchange)

SKILLS AND ABILITIES

Required:

  • Proficient with Windows desktop environment (Win 11 & Microsoft Office) and Enterprise MacBook support
  • Excellent communication & organizational skills
  • Strong telephone and customer service skills
  • Strong analytical and problem-solving skills
  • Availability of working overtime, as required

Preferred:

A+, Network & Microsoft Certified Desktop Support Technician

Proficient with:

  • Basic TCP/IP networking
  • Windows Terminal Server end user support
  • Mobile device support - iPhone
  • Printer technologies
  • Video conference & meeting room technology
  • Dell/Lenovo workstation hardware
  • MacBook hardware

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