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Senior Desktop Support Jobs in Springfield, MO (NOW HIRING)

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

New

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Install, configure, and maintain desktops, laptops, printers, tablets, and other technology equipment.Assist with Microsoft Office 365, Exchange, SharePoint, and Teams administration.Support network ...

russcellinc

IT Help Desk Specialist

Battlefield, MO

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

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Senior Desktop Support information

See Springfield, MO salary details

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How much do senior desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior desktop support in Springfield, MO is $30.84, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $41.01 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Springfield, MO? The most popular types of Desktop Support jobs in Springfield, MO are:
What are popular job titles related to Senior Desktop Support jobs in Springfield, MO? For Senior Desktop Support jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Springfield, MO look for? The top searched job categories for Senior Desktop Support jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Senior Desktop Support jobs? Cities near Springfield, MO with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $64,155 per year, or $30.8 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Springfield, MO • On-site

Other

Posted 15 days ago

Job description

Position: Desktop Support Engineer / Field Officer

Location: Springfield, MO 65807 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Summary

The Desktop Support Engineer will provide onsite and remote Level 2 support for end-user devices, hardware, software, network connectivity, office moves, reimaging, print services, AV/conference rooms, lab computing, server rooms, and IT closets. The role involves troubleshooting, configuration, deployments, repairs, patching, asset updates, vendor coordination, and smart hands support under client and Global IT direction.

Key Responsibilities

  • Provide Level 2 deskside and remote support for hardware, software, account, VPN, authentication, and end-user issues.
  • Configure, manage, repair, reimage, and validate end-user devices, including BIOS, OS, drivers, applications, and security settings.
  • Use approved tools for remote diagnostics, patching, software upgrades, and system compliance verification.
  • Perform device reimaging, data backup/restore, OneDrive sync validation, and re-encryption.
  • Support office moves, device disconnect/reconnect, network validation, and asset/CMDB updates.
  • Provide dispatch support for non-dedicated sites and coordinate with vendors, OEMs, and third parties.
  • Implement approved changes, decommission devices, manage spares, and maintain bench inventory.
  • Provide smart hands support for network infrastructure such as switches, routers, firewalls, SD-WAN, Wi-Fi access points, cabling, patching, and circuit troubleshooting.
  • Support server rooms, IT closets, rack/stack activities, cabling, labeling, power checks, UPS, cooling, and physical inventory updates.
  • Assist with conference room and AV technologies, including Teams Rooms, displays, cameras, microphones, cabling, mounting, and meeting support.
  • Support GMP and non-GMP lab computing environments with diagnostics, device swaps, connectivity checks, and compliance activities.
  • Provide printer and scanner support, including installation, relocation, queue management, troubleshooting, vendor escorting, and escalation.

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