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Desktop Support Jobs in Springfield, MO (NOW HIRING)

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini Group

Deskside Technician II

Springfield, MO

$18.50 - $23.50/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices, printers, scanners, wireless, VPN, etc. * IMAC Support - IT equipment Install/Move/Add/Change

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini

Deskside Technician II

Springfield, MO · On-site

$18.50 - $23.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

GFI Digital

Service Desk Engineer

Springfield, MO

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

New

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

New

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

New

jmark

System Administrator I (Onsite)

Springfield, MO · On-site

$42K - $55K/yr

Functions and Responsibilities Provide day-to-day IT/Desktop functions for an environment of approximately 60 users serving as liaison with contracted IT company and vendor software support companies.

jmark

System Administrator I

Springfield, MO · On-site

$45K - $55K/yr

Advanced desktop support including software such as: Microsoft Office Suite and Office 365 * Basic server support skills and understanding of Windows 2012, Windows 2016, Windows 2019 in a workgroup ...

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Desktop Support information

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How much do desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support in Springfield, MO is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.50 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Springfield, MO?

The most popular types of Desktop Support jobs in Springfield, MO are:

What are popular job titles related to Desktop Support jobs in Springfield, MO?

For Desktop Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Springfield, MO look for?

The top searched job categories for Desktop Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Desktop Support jobs?

Cities near Springfield, MO with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Springfield, MO as of August 2026, with employment types broken down into 71% Full Time, 5% Temporary, and 24% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,449 per year, or $20.9 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Springfield, MO • On-site

Other

Posted 24 days ago

Job description

Position: Desktop Support Engineer 

Location: Springfield, MO 65807 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Job Summary

The Desktop Support Engineer –will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

 

Key Responsibilities:

  • Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues.
  • Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
  • Configure and deploy standard devices, operating systems, applications, drivers, and security tools.
  • Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access.
  • Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks.
  • Support office moves by disconnecting, reconnecting, and validating workstations and network connections.
  • Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support.
  • Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision.
  • Maintain accurate ticket, asset, inventory, and CMDB records.
  • Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams.
  • Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

  • 3 years of experience in desktop support, help desk, or IT support.
  • Experience supporting Windows desktops and laptops.
  • Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting.
  • Experience using ticketing systems and documenting technical issues.
  • Strong customer-service, communication, and problem-solving skills.
  • Ability to work onsite and handle standard IT equipment.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

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