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Desktop Support Jobs in Springfield, MO (NOW HIRING)

jmark

System Administrator I

Springfield, MO · On-site

$45K - $55K/yr

Advanced desktop support including software such as: Microsoft Office Suite and Office 365 * Basic server support skills and understanding of Windows 2012, Windows 2016, Windows 2019 in a workgroup ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

russcellinc

IT Help Desk Specialist

Battlefield, MO · On-site

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

russcellinc

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

OCH

IT Support Tech II

Springfield, MO · On-site

$18.25 - $25/hr

Install, configure, and maintain desktops, laptops, printers, tablets, and other technology equipment.Assist with Microsoft Office 365, Exchange, SharePoint, and Teams administration.Support network ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Aramark

Technical Support Specialist

Springfield, MO

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Aramark

Technical Support Specialist

Springfield, MO

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Bolivar Schools

Tech Support Specialist

Bolivar, MO · On-site

Bolivar Schools is seeking a dedicated and enthusiastic Technology Support Specialist to join our exceptional team for the 2026-2027 school year. This is your chance to become part of a thriving ...

U.S. Navy

IT Support Specialist

Billings, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Morrisville, MO

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Springfield, MO

Desktop Support information

See Springfield, MO salary details

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How much do desktop support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support in Springfield, MO is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Springfield, MO?

The most popular types of Desktop Support jobs in Springfield, MO are:

What are popular job titles related to Desktop Support jobs in Springfield, MO?

For Desktop Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Springfield, MO look for?

The top searched job categories for Desktop Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Desktop Support jobs?

Cities near Springfield, MO with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Springfield, MO as of August 2026, with employment types broken down into 71% Full Time, 5% Temporary, and 24% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,449 per year, or $20.9 per hour.

System Administrator I

jmark

Springfield, MO • On-site

$45K - $55K/yr

Full-time

Re-posted 10 days ago

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large-as well as every employee on an individual level.
This dedication to creating a positive environment has been instilled in every leader at any level-including the board of directors-and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.
Position Summary:
Provide onsite and remote support to our clients who have critical response time requirements for their business technology systems. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, troubleshoot over the phone/onsite/via remote access, and escalate problems to Level 2 support when appropriate. You also will perform service and preventative maintenance activities on products, and assist in installations and deliveries.
You will assist in supporting a variety of networks and end-user environments with executives, business owners, managers, and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing most are looking for solutions, not technical explanations. You must have a willingness to provide courteous, personal service to end users regardless of technical ability or company title. Other projects may be assigned.
Duties and Responsibilities:
Technical:
  • Identify, document, and troubleshoot users computing issues to resolution while maintaining superior customer satisfaction.
  • Effectively communicate the scope of work for all clients.
  • Assess and reflect accurate billing options based on client contracts.
  • Maintain and optimize the health and efficiency of team boards and client systems.
  • Manage, maintain, troubleshoot, and support our clients' network infrastructure.
  • Utilize service-specific tools and technologies (i.e., ConnectWise Suite, Network
  • Management tool, and Documentation Management tool) to deliver onsite and remote user support services.
  • Update Professional Services Automation (PSA) software i.e. ConnectWise with accurate documentation of all activities conducted.
  • Serve in the on-call rotation as assigned.

General
  • Develop and maintain relationships with clients that further enhance JMARK's positive reputation through exceptional customer service.
  • Assist account management in providing effective solutions for our clients.
  • Maintain a professional and clean appearance.

Professional Development
  • Participate in ongoing training and attainment of various manufacturer and software certifications.
  • Keep current on industry trends and report findings to team members that directly impact the quality and profitability of JMARK.
  • Develop personal skills to work efficiently both individually and as a member of the Service Department.
  • Identify and mentor team members on areas of expertise.
  • Participate in company-sponsored position related activities.

Skills & Qualifications:
Technical Skills:
  • Proficiency in supporting Windows Operating Systems
  • Basic desktop VPN connectivity and troubleshooting and configuration (Cisco, Meraki, and other VPN technologies
  • Basic understanding of how IPv4 and IPv6 technologies interoperate
  • Advanced desktop support including software such as: Microsoft Office Suite and Office 365
  • Basic server support skills and understanding of Windows 2012, Windows 2016, Windows 2019 in a workgroup and domain environment
  • Identify basic issues with internet connections and networks (including routers, switches, and firewalls)
  • Understanding of network system devices and wireless systems (ie: Cisco and Meraki products including routers, controllers and switches)
  • Security software such as Anti-virus(Trend), Anti-SPAM, Anti-Spyware, and other security related technologies

Licenses & Registrations:
  • Valid driver's license
  • Proof of vehicle insurance
  • Reliable and suitable transportation that can be used as required to perform duties, if needed.

Other Skills & Abilities:
  • Able to work independently and as part of a team
  • Prepared to travel as required
  • Exceptional written and oral communication skills
  • Self-Motivated
  • Intrinsic desire to make a difference in the lives of fellow coworkers
  • Should enjoy learning new things

The pay range for this role is:
45,000 - 55,000 USD per year (Springfield Office)

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