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Desktop Support Jobs in Springfield, MO (NOW HIRING)

russcellinc

IT Help Desk Specialist

Springfield, MO · On-site

$15/hr

Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner * Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies ...

Coxhealth

IT Field Support Technician I

Springfield, MO · On-site

The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

Aramark

Technical Support Specialist

Springfield, MO · On-site

This highly visible role is responsible for supporting and managing technology services across the food service department at Springfield Public Schools, including more than 50 school sites, 200+ POS ...

City of Republic

GIS Specialist

Republic, MO

$59K - $81K/yr

The GIS Specialist supports employees using desktop, web, mobile, and field GIS tools and may recommend and implement new GIS workflows when departmental needs or opportunities arise. Supervision ...

City of Republic, MO

GIS Specialist

Republic, MO · On-site

$59K - $81K/yr

The GIS Specialist supports employees using desktop, web, mobile, and field GIS tools and may recommend and implement new GIS workflows when departmental needs or opportunities arise. Supervision ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Jobs in Springfield, MO

Desktop Support information

See Springfield, MO salary details

$12

$20

$29

How much do desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desktop support in Springfield, MO is $20.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.50 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Springfield, MO?

The most popular types of Desktop Support jobs in Springfield, MO are:

What are popular job titles related to Desktop Support jobs in Springfield, MO?

For Desktop Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Springfield, MO look for?

The top searched job categories for Desktop Support jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Desktop Support jobs?

Cities near Springfield, MO with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,449 per year, or $20.9 per hour.

IT Help Desk Specialist

russcellinc

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Russell Cellular rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

Why Russell Cellular?

Starting pay is $15 hourly!

  • Health, dental, vision, and life insurance as well as paid sick days and company holidays
  • Employer matched 401K after 1 year
  • Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
  • Employee Assistance Programs
  • 700+ locations in 43 states employing 2,200+ employees
  • Verizon Sales discounts, sales contests and incentives
  • Opportunity for growth and advancement through training
  • Flexible scheduling
  • Community involvement opportunities

What will you do in your role?

  • Perform remote assistance to resolve computer issues
  • Use a ticket system for call notes and problem tracking
  • Setup and configure printers, computers, laptops, broadband modems and basic routers
  • Return customer calls in a timely manner
  • Manage daily, weekly or monthly goals set by management
  • Troubleshoot computer and printer issues on-site in the Corporate Office
  • Pack equipment for shipment to retail locations
  • Unpack and receive equipment shipped from retail locations
  • Deliver outstanding service and direct support to all retail locations, by resolving any issues in a timely manner
  • Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures

Job Qualifications

  • High School Diploma or GED required
  • Experience troubleshooting computer software and hardware issues
  • Must be able to lift 30 lbs.
  • Experience troubleshooting internet, wireless and wired network connections
  • Basic understanding of networking a plus
  • Ability to troubleshoot a problem until it is resolved
  • Ability to meet deadlines
  • Willingness to learn and take on new responsibilities
  • Excellent telephone customer service skills
  • Strong problem solving and organizational skills
  • Close attention to detail and strong analytical skills
  • Interpersonal, verbal, and communication skills are essential
  • Ability to work independently and multi-task in order to achieve Corporate Office goals
  • Positive attitude and pleasant demeanor
  • Professional appearance
  • Team player

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 700+ locations, across 43 states, and 2,200+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What Russell Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Russell Cellular logo

About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

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